Business Delivery Manager

Salesforce; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

Salesforce is seeking a Business Delivery Manager to orchestrate and deliver complex, transformative business initiatives that span strategy, operations, technology, process transformation, M&A integration, readiness, and execution.

The role focuses on establishing delivery models, driving cross-functional alignment across teams, and ensuring dependencies are managed while clarifying decision rights and risk.

Responsibilities

• Establish delivery models and drive cross-functional alignment.
• Orchestrate dependencies, clarify decision rights, and identify mitigations for business risk.
• Connect solution delivery with business validation, readiness, activation, and post-launch stabilization.

Job description

Business Delivery Manager

Job Category Program & Project Management

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce. We’re Salesforce, the Customer Company, inspiring the future of business with AI + Data + CRM. Guided by our core values, we help companies across every industry blaze new trails and connect with customers in entirely new ways. Our Prospect-to-Cash (P2C) organization is seeking a Business Delivery Manager to help orchestrate and deliver some of Salesforce’s most complex and transformative business initiatives. The Business Delivery organization sits at the intersection of strategy, business operations, technology, process transformation, M&A integration, readiness, and execution. We partner across P2C and the broader enterprise to turn strategic priorities into executable plans, connect interdependent work across teams, surface decisions and risks, and ensure the business is prepared to successfully adopt and sustain change. Unlike a traditional project management role focused primarily on managing schedules and deliverables, the Business Delivery Manager is accountable for creating the conditions for successful business outcomes. This includes establishing delivery models, driving cross-functional alignment, orchestrating dependencies, clarifying decision rights, identifying and mitigating business risk, and connecting solution delivery with business validation, readiness, activation, and post-launch stabilization. This role will support initiatives spanning lead management, opportunity and quote management, pricing and product operations, sales operations, incentive compensation, partner operations, mergers and acquisitions, and the processes, data, AI, and technology capabilities that enable Salesforce’s global selling organization. The Business Delivery Manager will partner closely with business leaders, technical program managers, product and engineering teams, business subject matter experts, M&A and integration partners, change and activation teams, and other enterprise functions to drive transformation from strategy through realization.