Business & Customer Operations Associate

Lupin; Bridgewater Township (NJ); On-site; USD 70,000 - 80,000; Full time

Job summary

Lupin is seeking a Business & Customer Operations Associate/Analyst in New Jersey. You will become the go-to contact for department data pulls, support management, and drive efficiency. The role blends daily tasks with special projects and requires strong Excel and SAP familiarity.

You will interact with B2B/B2C customers, oversee order management, and help ensure compliant, high-quality service while identifying process improvements and contributing to sales initiatives.

Qualifications

• Bachelor’s degree in business or related field or equivalent experience.
• 1–3 years of related pharmaceutical industry experience.
• Strong technical skills in Microsoft Excel, Outlook and Project.
• Situational analysis and independent thinking.
• Strong written and verbal communication and interpersonal skills.
• Self-starter with ability to work with minimal direction.

Responsibilities

• Project support.
• SOM and controlled drug compliance and process ownership.
• Oversight of order management and developing key relationships with 3PL partner for shipments/deliveries and errors.
• Direct interaction with B2B and B2C.
• Follow up with customers to resolve complaints as needed.
• Ensure unsurpassed quality service for Lupin customers.
• Interact with all levels of internal management and participate in meetings when required.
• Understand and document department processes and SOPs.
• Assist in order allocation and back-order management.
• Support Sales/Marketing, Contracts and Pricing to ensure promotions and pricing are executed.
• Analyze data, troubleshoot problems and multitask to drive sales.
• Perform all other duties as assigned.

Skills

Situational analysis

Communication skills

Self-starter

Time management

Education

Bachelor’s degree in business or related field

Tools

Microsoft Excel

Outlook

SAP

MS Project

Job description

Business & Customer Operations Associate

• Date: Oct 7, 2026
• Company: Lupin

The Business & Customer Operations Associate/Analyst is expected to establish a working knowledge of our direct customer base and any applicable specific requirements. The person in this role will serve as both support to the team (including management) as well as the primary contact for all department data pull and research needs. This team member will support workflow review and edits within the department to help increase efficiency. This role is expected to report on multiple metrics that highlight the department’s opportunities and successes. The person in this role will support management to ensure the business is running in an efficient and compliant manner and provide ideas on areas for continuous improvement. This role may support product allocations and top-tier account management. This role requires self-initiation; someone that can evaluate a situation and determine if further enhancements will benefit the business, be able to implement an action plan and see it through. A balance between daily business activities and special project participation is required.

The Customer Operations team is the primary contact for all day-to-day customer interactions for both internal and external customers. This team is responsible for all standard Customer Service (CS) activities supporting all commercial and pipeline products, inclusive of the Brand and Generic divisions. Standard CS activities include, but are not limited to direct purchase order management, inventory management, and tending to direct customer and consumer inquiries. Responsibilities outside the standard Customer Service activities include but are not limited to product allocations, shipping related claims, 3PL management, direct sale reporting, direct customer account management (including customer portal maintenance), SOM management, DSCSA related support, claims, process creations, and special projects. While in this role, the expectation is to operate within a customer-centric approach across all procedures.

Responsibilities

• Project support
• SOM and controlled drug compliance and process ownership
• Oversight of the order management process and developing key relationships at our 3PL partner with respect to customer shipments/deliveries and shipping errors.
• Direct interaction with B2B and B2C
• Follow up with customers to see that any complaints were satisfactorily resolved as necessary.
• Ensure unsurpassed quality service for Lupin customers.
• Interact with all levels of internal management and actively participate in meetings when required.
• Have a detailed working knowledge of employee job responsibilities, system capabilities and limitations.
• Understanding and compliance of department processes, procedures and policies, this includes input on SOP creations.
• Assist in order allocation process and back-order management when needed.
• Support Sales/Marketing, Contracts and Pricing to ensure execution of all promotions, pricing offers, and other areas as needed.
• Aid upper management in analyzing data, troubleshooting problems and multitasking, all to drive sales for the organization.
• Perform all other duties that are assigned.

Qualification and Experience

• Bachelor’s degree in business and related field or equivalent Account Management, Customer Service and Sales Support related experience.
• 1-3 years related Pharmaceutical Industry experience
• Strong technical skills- intermediate to advanced level in Microsoft excel, outlook, project is a must
• Situational analysis/independent thinking
• Strong written and verbal communication and interpersonal skills
• Flexibility to work in a team setting or independently, depending on the needs of the department.
• Self-starter
• Ability to work with minimal direction, to rapidly understand the context and the task and take quick initiative to resolve problems.
• Strong ability to organize, multi-task, prioritize, and manage time effectively, to work with little supervision.
• Ability to recommend and implement changes with minimal supervision.
• Ability to operate effectively in an environment with a high volume of transactions.
• Ability to develop strong relationships with contacts at customer accounts.
• Ability to analyze data.
• SAP experience is highly preferred

The anticipated salary range for this position in New Jersey is $70,000.00 - $80,000.00, plus discretionary performance bonus (based upon eligibility). The final salary offered to a successful candidate may vary, and will be dependent on several factors that may include but are not limited to: the type and length of experience within the job, type and length of experience within the industry, skillset, education, business needs, etc. Lupin is a multi-state employer, and this salary range may not reflect positions that work in other states.

Lupin is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, gender, religion, age, disability, veteran’s status, or any other classification as required by applicable law.

Physical Requirements

The physical requirements of the position generally include: standing, walking, sitting, using hands and fingers, reaching with hands and arms, talking and hearing. In some circumstances, bending, kneeling, crouching, stooping, and crawling may apply. This position may require lifting up to 15 pounds occasionally. Generally work is performed in an office environment.

Customer Centricity

Developing Talent

Process Excellence

Result Orientation

Stakeholder Management

Strategic Agility

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