Business Controls Manager

Jobtailor; Maryland; On-site; USD 110,000 - 140,000; Full time

Job summary

Jobtailor in the United States is seeking a seasoned risk and controls professional to lead internal control discipline and operational excellence within SCCS. You will drive adherence to enterprise standards across LOB processes, monitor control effectiveness, and manage remediation for audit issues.

The role emphasizes data analytics, risk mitigation, and collaboration with process owners to enhance QA practices while supporting governance and reporting objectives.

Qualifications

• Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience
• Leadership experience in a corporate risk and controls environment
• Project management experience with cross-functional collaboration
• Knowledge of SCCS internal policies and procedures
• Series 7, 66 and 9/10 a plus
• Previous management and/or audit experience preferred
• Business Controls, or Supervision, experience a plus
• Strong written and oral communication with documentation of findings
• Ability to track and drive execution on priorities across lines of business
• Strong organizational skills with multi-project handling

Responsibilities

• Lead and execute internal control discipline and operational excellence within Specialized Consumer Client Services (SCCS)
• Execute LOB or ECF processes and tools to drive adherence to enterprise-wide standards
• Support quality assurance and quality control through ongoing monitoring and testing of controls
• Identify issues and control improvements for remediation, and build action plans and milestones
• Provide analytical support for internal control discipline and operational excellence
• Review targeted topics or teams to identify opportunities for ongoing risk mitigation
• Analyze key metrics and risk drivers to monitor and test control effectiveness and audit mitigation/action-plan status
• Prepare documentation for tracking, monitoring and escalation of risk-related issues to management
• Act as an ambassador of the risk culture
• Understand end-to-end SCCS processes
• Collaborate with process owners on reaction plans and simplified process design
• Identify, research and resolve risk, audit issues, MRAs and control enhancements
• Drive remediation efforts and ensure timely closure of audit issues, MRAs and control enhancements
• Develop sustainable monitoring and control plans after issue closure
• Liaise between front-line units/LOB partners and Audit, Risk and Regulatory assessment teams
• Assess the design and effectiveness of the risk and control environment
• Lead implementation of optimized controls and enhanced QA practices
• Manage the performance and productivity of team members conducting quality inspection reviews
• Ensure timely execution of QA activities, control execution, case management and results reporting
• Manage and review front-line unit responses for regulatory exams, internal audits and monitoring/inspection reviews
• Ensure data accuracy and capture relevant inspection metrics for governance dashboard reporting
• Model an inclusive environment and communicate enterprise decisions, strategy and results
• Provide inspection, coaching and feedback; manage talent, expenses, budgets and delegated work

Skills

Risk management

Quality assurance

Data analytics

Leadership experience

Project management

Regulatory compliance

Communication skills

Audit experience

Process improvement

Documentation skills

Tools

PowerPoint

Excel

SharePoint

Co-Pilot

Job description

• • Lead and execute internal control discipline and operational excellence within Specialized Consumer Client Services (SCCS)


• • Execute LOB or ECF processes and tools to drive adherence to enterprise-wide standards


• • Support quality assurance and quality control through ongoing monitoring and testing of controls


• • Identify issues and control improvements for remediation, and build action plans and milestones


• • Provide analytical support for internal control discipline and operational excellence


• • Review targeted topics or teams to identify opportunities for ongoing risk mitigation


• • Analyze key metrics and risk drivers to monitor and test control effectiveness and audit mitigation/action-plan status


• • Prepare documentation for tracking, monitoring and escalation of risk-related issues to management


• • Act as an ambassador of the risk culture


• • Understand end-to-end SCCS processes


• • Collaborate with process owners on reaction plans and simplified process design


• • Identify, research and resolve risk, audit issues, MRAs and control enhancements


• • Drive remediation efforts and ensure timely closure of audit issues, MRAs and control enhancements


• • Develop sustainable monitoring and control plans after issue closure


• • Liaise between front-line units/LOB partners and Audit, Risk and Regulatory assessment teams


• • Assess the design and effectiveness of the risk and control environment


• • Lead implementation of optimized controls and enhanced QA practices


• • Manage the performance and productivity of team members conducting quality inspection reviews


• • Ensure timely execution of QA activities, control execution, case management and results reporting


• • Manage and review front-line unit responses for regulatory exams, internal audits and monitoring/inspection reviews


• • Ensure data accuracy and capture relevant inspection metrics for governance dashboard reporting


• • Model an inclusive environment and communicate enterprise decisions, strategy and results


• • Provide inspection, coaching and feedback; manage talent, expenses, budgets and delegated work

Requirements

• Incumbents typically have over 5+ years of risk management and/or LOB/ECF experience


• Leadership experience


• Project management experience


• Knowledge of SCCS internal policies and procedures


• Series 7, 66 and 9/10 a plus


• Previous management and/or audit experience preferred


• Business Controls, or Supervision, experience a plus


• Demonstrated leadership, leading through change and process improvements to deliver results


• Above average written communication and oral presentation skills, including documentation of findings and delivery of recommendations


• Demonstrated ability to track and drive execution on priorities, including driving accountability across lines of business and peer group


• Strong organizational skills and ability to work on multiple projects, with flexibility to adjust to shifting priorities


• Proficient with SCCS operating systems


• Strong analytical skills, with experience in data analytics and reporting


• Must be able to handle highly confidential information in a strictly professional manner


• Strong attention to detail and accuracy


• Above average experience with Microsoft PowerPoint, Excel and SharePoint


• Utilizes Co-Pilot to enhance deliverables and processes


• Able to self-motivate and work independently


• 40 hours per week


• 1st shift (United States of America)

Core Competencies

Demonstrates expertise in risk management and operational excellence within Specialized Consumer Client Services, with a strong focus on quality assurance, control effectiveness, and data analytics. Proven ability to lead teams, drive accountability, and implement optimized controls while maintaining compliance with internal policies and regulatory standards.

Highest-signal resume keywords

• Risk Management


• Quality Assurance


• Data Analytics


• Leadership Experience


• Project Management

Hard Skills

• Risk Assessment


• Control Effectiveness


• Data Analytics


• Quality Control


• SCCS Operating Systems


• Documentation Skills


• Audit Experience


• Business Controls


• Process Improvement


• Regulatory Compliance

Soft Skills

• Strong Organizational Skills


• Above Average Communication Skills


• Attention to Detail


• Self-Motivation


• Flexibility

Certifications & Qualifications

• Series 7


• Series 66


• Series 9/10

Industry Keywords

• Internal Control


• Operational Excellence


• SCCS Policies


• LOB Processes


• Risk Culture

Tools & Technologies

• Microsoft PowerPoint


• Microsoft Excel


• Microsoft SharePoint


• Co-Pilot