Business Control Specialist

Bank of America; United States; On-site; USD 40,000 - 56,000; Full time

Benefits offered by this job

Benefits eligible

Paid time off

Job summary

Bank of America is seeking a Senior Business Control Specialist to strengthen controls across the Card Payment Network Acquiring business. You will partner with business, operations, technology, risk, and compliance to mitigate risks and drive continuous improvement in a highly regulated environment.

Daily duties include identifying risks, providing data-driven insights, and implementing control enhancements.

Qualifications

• Ability to identify, assess, and remediate risks in a regulated environment.
• Experience with data-driven decision making and governance.
• Strong communication and stakeholder influencing abilities.
• Proficiency in analyzing complex issues and root-cause analysis.
• Experience partnering across functions to implement controls and process improvements.
• Familiarity with AI capabilities and automation in risk management.
• Understanding regulatory, policy, and Card Payment Network requirements.

Responsibilities

• Manage and strengthen business controls across the Card Payment Network Acquiring organization.
• Identify, assess, and remediate operational, compliance, and reputational risks.
• Provide data-driven insights and recommendations to support business decisions.
• Partner across functions to implement control enhancements and process improvements.
• Support governance activities through reporting, analytics, and risk assessments.
• Leverage technology, automation, and AI to improve efficiency and risk management.
• Influence stakeholders and drive resolution of complex risk and control issues.

Skills

Adaptability

Prioritization

Risk management

Communication

Analytical thinking

Problem solving

Relationship management

Collaboration

Technology & AI

Process improvement

Compliance & control

Education

Bachelor's degree or equivalent experience

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: The Senior Business Control Specialist is responsible for identifying, assessing, monitoring, and mitigating risks across the Card Payment Network Acquiring business. This role partners with business, operations, technology, risk, and compliance stakeholders to strengthen controls, drive issue remediation, support complex business initiatives, and ensure adherence to applicable regulatory, policy, and Card Payment Network requirements. The candidate will leverage analytics, technology, and approved AI capabilities to identify trends, solve complex problems, influence outcomes, and drive continuous improvement in a fast-paced, highly regulated environment.

Daily functions include but are not limited to:

• Manage and strengthen business controls across the Card Payment Network Acquiring organization.
• Identify, assess, and remediate operational, compliance, and reputational risks.
• Provide data-driven insights and recommendations to support business decisions.
• Partner across functions to implement control enhancements and process improvements.
• Support governance activities through reporting, analytics, and risk assessments.
• Leverage technology, automation, and AI to improve efficiency and risk management.
• Influence stakeholders and drive resolution of complex risk and control issues.

Required Skills:

• Adaptability & Prioritization – Ability to manage competing priorities, exercise sound judgment, and deliver results in a fast-paced environment.
• Business Acumen & Risk Management – Understanding of business processes, operational risk, controls, and data-driven decision making.
• Communication & Influence – Strong verbal, written, and presentation skills with the ability to influence stakeholders and communicate complex issues effectively.
• Analytical Thinking & Problem Solving – Ability to analyze complex issues, identify root causes, and develop effective solutions.
• Relationship Management & Collaboration – Builds strong partnerships across organizations to drive alignment, issue resolution, and business outcomes.
• Technology & Innovation – Leverages analytics, automation, and approved AI capabilities to improve decision-making, efficiency, and control effectiveness.
• Process Improvement & Execution – Identifies opportunities to enhance controls, streamline processes, and drive continuous improvement.
• Compliance & Control Management – Supports effective risk management, governance, and adherence to regulatory, policy, and Card Payment Network requirements.

Desired Skills:

• Strategic Thinking – Ability to assess impacts, anticipate risks, and align solutions with business objectives.
• Executive Presence – Ability to influence stakeholders and communicate recommendations effectively to senior leadership.
• Bachelor's Degree or equivalent experience

Skills: Administrative Services Attention to Detail Collaboration Oral Communications Process Management Business Analytics Continuous Improvement Problem Solving Quality Assurance Written Communications Critical Thinking Data Governance Product Management Reporting Strategic Thinking Shift: 1st shift (United States of America) Hours Per Week: 40 Pay Transparency details US - NY - New York - ONE BRYANT PARK - BANK OF AMERICA TOWER (NY1100) Pay range $29.11 - $40.61 hourly pay, offers to be determined based on experience, education and skill set. Predictable pay This role is compensated with a base salary and is not incentive eligible. Benefits This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve. Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us! Partnering Locally Learn about some of the ways Bank of America is making a difference in the communities we serve. Global Impact Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates. Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success. Our Values Learn about our four values that represent what we believe. Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency