Business Continuity Disaster Recovery Program Manager

University of Texas Southwestern Medical Center; Dallas (TX); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Healthcare (Day 1)

Paid Time Off

Retirement program

Tuition reimbursement

Parental leave

Job summary

University of Texas Southwestern Medical Center in Dallas seeks a seasoned Program Manager to design, coordinate, and sustain the IT Information Resources Business Continuity and Disaster Recovery program. This role focuses on a repeatable, auditable approach to keeping IT services available and ensuring quick recovery of critical systems during disruptions.

The position requires strong governance, cross-functional collaboration with IR leadership, Information Security, and university

Qualifications

• Education: Bachelor's Degree
• Experience: 5 years in IT, business continuity, disaster recovery, risk management, or program management.
• Healthcare/academic medical center experience preferred.
• Certifications: CBCP, MBCI, ITIL, PMP, CISSP or similar

Responsibilities

• Establish, maintain, and improve the IT BCDR program including governance, standards, methodologies, and documentation.
• Define scope, objectives, and success metrics aligned with risk management and resilience goals.
• Coordinate enterprise BIAs and risk assessments to identify critical services and recovery priorities.
• Lead development, maintenance, and validation of disaster recovery plans across on‑premises, co‑location, and cloud environments.
• Collaborate with safety and continuity teams to align IT recovery with institutional plans.
• Plan, coordinate, and evaluate regular DR tests and tabletop exercises; track findings and actions.
• Work with IR infrastructure, application, cloud, identity, and security teams to embed recovery requirements in system design.
• Maintain documentation for audits and regulatory reviews; ensure alignment with UT System policies.
• Develop dashboards and executive summaries on program maturity, readiness, and risk posture.
• Monitor industry trends and recommend improvements to tools, processes, and governance.
• Manage timelines, deliverables, and dependencies across teams; promote awareness and training.

Skills

Business continuity

Disaster recovery

Risk management

Program management

Stakeholder comms

Education

Bachelor's Degree

Job description

WHY UT SOUTHWESTERN?

With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report, we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you'll discover a culture of teamwork, professionalism, and a rewarding career!

JOB SUMMARY

Work under limited supervision to design, coordinate, implement, and maintain the Information Resources (IR) Business Continuity and Disaster Recovery (BCDR) program for UTSouthwestern Medical Center. This position is responsible for establishing a programmatic, repeatable, and auditable approach to ensuring continuity of IT services and recovery of mission critical systems in the event of disruptions, emergencies, or disasters.

Reporting to the AVP for IT Operations, the Business Continuity and Disaster Recovery Program Manager works closely with IR leadership, Information Security, Safety and Business Continuity, clinical and research stakeholders, and University administration to align technology recovery capabilities with institutional priorities, risk tolerance, and regulatory requirements. This role does not directly operate infrastructure, but coordinates planning, testing, documentation, governance, and continuous improvement activities across the IT organization.

BENEFITS

• PPO medical plan, available day one at no cost for full-time employee-only coverage
• 100% coverage for preventive healthcare-no copay
• Paid Time Off, available day one
• Retirement Programs through the Teacher Retirement System of Texas (TRS)
• Paid Parental Leave Benefit
• Wellness programs
• Tuition Reimbursement
• Public Service Loan Forgiveness (PSLF) Qualified Employer
• Learn more about these and other UTSW employee benefits!

EXPERIENCE AND EDUCATION

Required

• Education Bachelor's Degree
• Experience 5 years of progressively responsible experience in information technology, business continuity, disaster recovery, risk management, or program management.

Preferred

• Experience Experience in a healthcare, academic medical center, or higher education environment preferred.
• Licenses and Certifications Relevant certifications (e.g., CBCP, MBCI, ITIL, PMP, CISSP, or similar)

JOB DUTIES

• Program Leadership and Governance
  • Establish, maintain, and continuously improve the IR Business Continuity and Disaster Recovery program, including governance structures, standards, methodologies, and documentation.
  • Define program scope, objectives, and success metrics aligned with institutional risk management and operational resilience goals.
• Business Impact Analysis (BIA) and Risk Assessment
  • Coordinate enterprise wide and IT focused Business Impact Analyses to identify critical services, systems, dependencies, and recovery priorities.
  • Partner with service owners and business stakeholders to define Recovery Time Objectives (RTOs) and Recovery Point Objectives (RPOs).
• Disaster Recovery Planning and Coordination
  • Lead the development, maintenance, and validation of IT disaster recovery plans across on premises, co-location, and cloud based environments.
  • Ensure recovery strategies are documented, current, and aligned with architecture, security, and operational standards.
• Business Continuity Planning Support
  • Collaborate with the Associate Vice President for Safety and Business Continuity to align IT recovery planning with broader institutional business continuity and emergency management plans.
  • Serve as the primary IR liaison for institutional continuity planning initiatives.
• Testing, Exercises, and Readiness
  • Plan, coordinate, and evaluate regular disaster recovery tests, tabletop exercises, and continuity drills.
  • Track findings, gaps, and corrective actions; ensure lessons learned are incorporated into plans and operational practices.
• Cross Functional Coordination
  • Work closely with IR infrastructure, application, cloud, identity, and security teams to ensure recovery requirements are embedded into system design, implementation, and lifecycle management.
  • Coordinate with vendors, partners, and UT System stakeholders as needed to support recovery strategies.
• Compliance, Audit, and Documentation
  • Maintain documentation and evidence to support internal audits, external audits, regulatory reviews, and accreditation activities related to continuity and disaster recovery.
  • Ensure alignment with UT System policies, University standards, and applicable healthcare, research, and data protection requirements.
• Metrics, Reporting, and Executive Communication
  • Develop dashboards, reports, and executive level summaries on program maturity, readiness, testing outcomes, and risk posture.
  • Provide clear, concise briefings to IT leadership and University stakeholders.
• Continuous Improvement and Best Practices
  • Monitor industry trends, standards, and best practices (e.g., NIST, ISO, ITIL) related to business continuity and disaster recovery.
  • Recommend improvements to tools, processes, and governance to strengthen institutional resilience.
• Project and Program Management
  • Manage BCDR related initiatives using tools, techniques, and practices adopted by the Information Resources Department.
  • Coordinate timelines, deliverables, and dependencies across multiple teams.
• Training and Awareness
  • Promote awareness and understanding of business continuity and disaster recovery responsibilities across IR.
  • Assist in developing training materials and guidance for IT staff and service owners.
• Perform other duties as assigned.

SECURITY AND EEO STATEMENT

Security

This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. To the extent this position requires the holder to research, work on, or have access to critical infrastructure as defined in Section 117.001(2) of the Texas Business and Commerce Code, the ability to maintain the security or integrity of the critical infrastructure is a minimum qualification to be hired and to continue to be employed in the position.

EEO

UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.