Business Compliance Manager (Aetna SIU)

CVS Health; Connecticut; On-site; USD 54,000 - 160,000; Full time

Job summary

An established industry player seeks a Manager of Business Compliance to lead a dedicated team in ensuring the integrity of healthcare fraud investigations. This role offers the opportunity to oversee training, manage quality reviews, and ensure compliance with state regulations. You will play a key role in developing strong relationships with law enforcement agencies and contribute to educational programs that meet state mandates. Join a forward-thinking company committed to transforming healthcare with a compassionate approach, where your leadership will make a significant impact on the quality of care provided to millions of Americans.

Benefits

401(k) plan with matching contributions

Employee stock purchase plan

Wellness screenings

Tobacco cessation programs

Weight management programs

Confidential counseling

Financial coaching

Flexible work schedules

Tuition assistance

Paid time off

Qualifications

• 5+ years managing healthcare fraud investigations and compliance auditing.
• Experience leading teams and collaborating with law enforcement.

Responsibilities

• Lead a team to assess healthcare fraud and abuse investigations.
• Manage quality reviews and ensure compliance with regulations.

Skills

Healthcare Fraud Management

Compliance Auditing

Project Management

Analytical Skills

Communication Skills

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Healthcare Administration

Bachelor’s degree in Criminal Justice

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

SharePoint

QuickBase Management

Visio

Job description

At CVS Health, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation’s leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

As the Manager of Business Compliance of Quality Review, Training, and Program Integrity, you will lead a team responsible for ensuring the quality and integrity of healthcare fraud and abuse investigations. This role involves overseeing the training and development of team members, managing quality review processes, and ensuring compliance with state regulations and contractual requirements.

Position Summary

As the Manager of Business Compliance of Quality Review, Training, and Program Integrity, you will lead a team responsible for ensuring the quality and integrity of healthcare fraud and abuse investigations. This role involves overseeing the training and development of team members, managing quality review processes, and ensuring compliance with state regulations and contractual requirements.

What You Will Do

• Lead a team of Quality Reviewers to effectively assess the prevention, investigation, and prosecution of healthcare fraud and abuse, ensuring the recovery of lost funds.
• Oversee the planning and execution of quality reviews for investigations related to acts of healthcare fraud and abuse by both members and providers.
• Provide direction and counsel on case handling, facilitating issue resolution and ensuring high-quality investigations.
• Assist in identifying resources and determining the best course of action in a timely and effective manner.
• Conduct comprehensive case reviews and provide constructive feedback to team members on the completeness and quality of their investigations.
• Evaluate team members and provide ongoing performance feedback to support their professional development.
• Manage the workload of the team to ensure equitable distribution and exposure to a wide range of cases, aligning with current skills and development needs.
• Assess training needs and collaborate with the SIU Sr. Manager to create development plans for team members.
• Develop and maintain strong working relationships with federal, state, and local law enforcement agencies to support the investigation and prosecution of healthcare fraud and abuse.
• Participate in state meetings and ensure compliance with contractual requirements.
• Coordinate and collaborate with compliance and senior leadership to align on program integrity initiatives.
• Contribute to the development and delivery of educational awareness and training programs that meet or exceed state mandates.
• Participate in federal and state audits to ensure adherence to regulations and standards.
• This role ensures that all aspects of the RFP lifecycle are effectively coordinated to meet organizational goals and deadlines.
• Oversee vendor management, working closely with both internal and external clients.
• Manage multiple projects while leading a production team.
• Flexible on location.

Required Qualifications

• Minimum of five years of experience managing healthcare fraud, waste, and abuse investigations, Compliance Auditing, Program Integrity, Regulatory Oversight, Production Monitoring.
• At least four years of people leading experience is required.
• Documented record of leading a team greater than eight colleagues.
• Experience collaborating with state and law enforcement partners.
• Experience in project management, with the ability to manage multiple priorities and projects simultaneously while meeting deadlines.
• Strong verbal and written communication skills.
• Ability to interact effectively with diverse groups of people at various levels and provide timely assistance.
• Proficient in researching information and identifying relevant resources.
• Candidates must possess comprehensive knowledge and proficiency in Microsoft Word, Excel, Outlook, SharePoint, QuickBase Management and Visio as well as experience with data analysis tools.
• Strong analytical skills and the ability to effectively utilize these applications to support data-driven decision-making are essential.
• Ability to travel up to 20% (approximately 6-9 times per year, depending on business needs).
• Present in large group sessions via videoconference or in person setting as defined by leadership.

Preferred Qualifications

• Relevant certifications such as Certified Compliance and Ethics Professional (CCEP), Certified Fraud Examiner (CFE), or similar credentials.
• Proven experience in managing a quality assurance team, including training and development of staff.
• Knowledge of company policies and procedures.
• Familiarity with Medicaid and Medicare plans.

Education

• Bachelor’s degree in Business Administration, Healthcare Administration, Criminal Justice, or a related field or equivalent experience.

Anticipated Weekly Hours

40

Time Type

Full time

Pay Range

The typical pay range for this role is: $54,300.00 - $159,120.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.

• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.

• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 05/30/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.