Business Communications Senior Advisor - Pharmacy and Care Delivery

The Cigna Group; Bloomfield (CT); Hybrid; USD 114,000 - 189,000; Full time

Benefits offered by this job

Health benefits (medical, vision, &amp

401(k) plan

Life insurance

Tuition reimbursement

Paid time off (minimum 18 days)

Paid holidays

Job summary

The Cigna Group is seeking an experienced Business Communications Senior Advisor to join Evernorth Health Services Communications, shaping strategies for Pharmacy and Care Delivery. You will partner with leaders to translate complex health topics into clear narratives and drive both internal and external initiatives.

Ideally, you bring 10+ years of communications experience, healthcare background, and a proven ability to move strategy into execution in a matrixed organization, while

Qualifications

• 10+ years of communications experience in a large, complex org.
• Bachelor’s or Master’s degree in communications, journalism, marketing, or related field.
• Healthcare experience with pharmacy or care delivery preferred.
• Exceptional writing, editing, and storytelling skills for diverse audiences.
• Experience developing and executing strategic comms programs across channels.
• Experience in executive communications, corporate storytelling, media relations, social media, internal communications, and crisis communications.
• Strong business acumen and judgement to translate priorities into comms strategies.
• Ability to adapt writing to different executive voices and audiences.
• Strong project and stakeholder management; manage multiple priorities under deadlines.
• Proactive, curious, collaborative, and ownership-minded.

Responsibilities

• Develop and execute integrated internal and external communications strategies across Evernorth Pharmacy and Care Delivery.
• Serve as strategic communications partner to business leaders, counsel, identify opportunities and risks.
• Lead comms programs from strategy through execution and measurement.
• Develop executive communications for leaders: Town Halls, announcements, speeches, talking points.
• Translate complex topics into clear narratives for varied audiences.
• Lead cross-functional comms efforts with Communications, Marketing, and others.
• Support issues and reputation management; prep leaders to communicate.
• Measure communications effectiveness and apply insights to improve.
• Manage multiple priorities in a fast-moving environment.

Skills

Strategic comms

Executive comms

Media relations

Stakeholder engagement

Writing skills

Cross-functional

Project management

Healthcare experience

Public affairs

Team collaboration

Education

Bachelor’s/Master’s in communications

Job description

Business Communications Senior Advisor

Evernorth Health Services, Pharmacy and Care Delivery

The Cigna Group is seeking an experienced communications professional to join the Evernorth Health Services Communications team supporting the Pharmacy and Care Delivery organization.

As a Business Communications Senior Advisor, you will develop and execute communications strategies for key business priorities, initiatives, and leaders across Evernorth’s Pharmacy and Care Delivery organization. You will serve as a trusted communications partner, helping leaders navigate complex opportunities and issues, strengthen stakeholder engagement, and advance business and reputational priorities.

Success in this role requires a strategic and proactive mindset, exceptional writing and storytelling skills, sound judgment, and the ability to translate complex business and health care topics into clear, compelling communications. The ideal candidate is strategic, curious, collaborative, and comfortable taking ownership of work from strategy through execution in a fast-paced, highly matrixed organization.

Responsibilities

• Develop and execute integrated internal and external communications strategies that advance key business priorities across Evernorth Pharmacy and Care Delivery, including traditional and specialty pharmacy, specialty pharmaceutical distribution, health system services, virtual care, and other areas of care delivery.
• Serve as a strategic communications partner to business leaders, providing proactive counsel, identifying communications opportunities and risks, and translating business priorities into effective communications strategies and programs.
• Lead communications programs from strategy through execution and measurement, including product and business announcements, client communications, media relations, press releases, social media, newsroom storytelling, and other internal and external communications.
• Develop compelling executive communications for key leaders, including Town Halls, organizational announcements, presentations, speeches, talking points, social media content, and internal and external events.
• Translate complex business, health care, and industry topics into clear and compelling narratives tailored to a range of audiences, including employees, clients, patients, health care stakeholders, and other external audiences.
• Lead cross-functional communications efforts, partnering with colleagues across Communications, Marketing, and other functions to drive alignment and deliver results in a highly matrixed environment.
• Support issues and reputation management, helping anticipate emerging issues, develop communications strategies, coordinate responses, and prepare leaders and stakeholders to communicate effectively.
• Measure communications effectiveness and apply insights to continually strengthen strategies, content, and execution.
• Manage multiple priorities in a fast-moving environment, using sound judgment to determine what requires immediate action, broader alignment, or longer-term planning.

Ideal Candidates Will Offer

• 10+ years of communications experience, preferably within a large, complex, or highly matrixed organization.
• Bachelor’s or Master’s degree in communications, journalism, marketing, creative writing, or a related field preferred.
• Health care experience; experience in pharmacy, pharmacy benefits, specialty pharmacy, provider engagement and/or care delivery strongly preferred.
• Exceptional writing, editing, and storytelling skills, with demonstrated ability to make complex subjects clear, relevant, and compelling for different audiences.
• Demonstrated experience developing and executing strategic communications programs across internal and external channels.
• Experience in executive communications, corporate storytelling, media relations, social media, internal communications, and issues and crisis communications.
• Strong business acumen and communications judgment, with the ability to quickly understand business priorities and translate them into effective communications strategies.
• Ability to adapt writing and communications approaches to different executive voices, audiences, and situations.
• Strong project and stakeholder management skills, including the ability to manage multiple priorities and deliver high-quality work under tight deadlines.
• Strong collaboration and interpersonal skills, with demonstrated ability to build relationships, influence stakeholders, and work effectively across functions and levels of an organization.
• Proactive, curious, and highly motivated, with a willingness to take ownership, learn quickly, and navigate new or ambiguous subject matter.
• Results-oriented, with a proven track record of moving from strategy to execution and delivering measurable communications impact.
• Public affairs communications experience is a plus.
• Ability to work from a Cigna Group office 3 days a week.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 113,600 - 189,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email [e-mail] for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.