Business Change Director- Quality (Stars/HEDIS)

Elevance Health; Wallingford (CT); Hybrid; USD 115,000 - 190,000; Full time

Benefits offered by this job

Hybrid workforce

Comprehensive benefits package

401(k) + match / stock purchase plan

Job summary

Elevance Health is seeking a Business Change Director- Quality (Stars/HEDIS) to lead cross-functional change initiatives and align business needs with technical solutions across Star/HEDIS programs. You will translate requirements, coordinate pods, and ensure governance and value reporting.

The role emphasizes stakeholder engagement, strategic planning, and change management expertise, with hybrid in-office work and strong collaboration across teams.

Qualifications

• BA/BS in a related field with 10+ years managing mid to large-scale change initiatives.
• Experience with Star/HEDIS efforts strongly preferred.
• Ability to drive clarity, accountability, documentation and alignment across complex environments.
• Strong communication skills preferred.
• Knowledge of planning models, project management and change management.
• Masters degree preferred.
• Six Sigma Black Belt preferred.

Responsibilities

• Serve as an account manager and interface with Stars/HEDIS stakeholders.
• Bridge between business stakeholders and technical teams, translating needs into requirements.
• Coordinate cross-functional pods and manage PLM and governance routines.
• Ensure value metrics are clearly defined, verified, and reported.
• Lead project prioritization and scheduling for the business unit.
• Provide change management coaching to local and enterprise initiatives.

Skills

Stakeholder management

Planning

Project management

Culture/change

Communication skills

Education

Bachelor's degree

Master's degree preferred

Six Sigma Black Belt preferred

Job description

Anticipated End Date

2026-10-28

Position Title

Business Change Director- Quality (Stars/HEDIS)

Job Description

Business Change Director

Location: This role requires associates to be in-office 3 days per week , fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Alternate locations may be considered if candidate resides within a commutable distance from an office.

The Business Change Director- Quality (Stars/HEDIS) is responsible for facilitating opportunity identification, use-case validation, and value realization across Health OS Star/HEDIS initiatives. This role will serve as the bridge between business stakeholders and technical teams, partnering with product leads to translate business needs into functional requirements, coordinating cross-functional pods, managing PLM and governance routines, and ensuring value metrics are clearly defined, verified, and reported.

How you will make an impact

• Serve as an account manager and interface with Stars/HEDIS stakeholders.
• May specialize in one area of organization effectiveness (planning, project portfolio, or culture/change) or be assigned to directly support a business unit and ensures activities are aligned with corporate strategy.
• Identifies potential issues, project change, and scope data. Leads efforts to identify best practices.
• Identifies impacted parties, business partners, and resources required.
• Develops and designs processes and systems that support business needs.
• Designs methods for integrating functions and processes.
• Conducts cost/benefit analyses.
• Builds support for business change throughout the business unit.
• Provides process, project, and change management methodology coaching/consulting support to both local and enterprise wide initiatives.
• Leads the project prioritization and scheduling activities for the business unit.
• Provides expertise to the business areas in culture/change management activities.
• Provides expertise in process planning and portfolio management activities. Supports the execution of the operating plan.

Minimum Requirements

Requires a BA/BS in a related field and minimum of 10 years managing mid to large-scale change/project initiatives; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities, and Experiences

• Experience with Star/HEDIS efforts strongly preferred.
• Ability to drive clarity, accountability, documentation and alignment across complex business and technical environments preferred.
• Strong communication skills preferred.
• Knowledge of planning models and methodology, project management and change management experience (strategic and execution) strongly preferred.
• Masters degree preferred.
• Six Sigma Black Belt preferred.

For candidates working in person or virtually in the below locations, the salary* range for this specific position is $115,360 to $190,344.

Location(s)

Illinois, Minnesota, Virginia, Connecticut.

In addition to your salary, Elevance Health offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). The salary offered for this specific position is based on a number of legitimate, non-discriminatory factors set by the Company. The Company is fully committed to ensuring equal pay opportunities for equal work regardless of gender, race, or any other category protected by federal, state, and local pay equity laws.

* The salary range is the range Elevance Health in good faith believes is the range of possible compensation for this role at the time of this posting. This range may be modified in the future and actual compensation may vary from posting based on geographic location, work experience, education, and/or skill level. Even within the range, the actual compensation will vary depending on the above factors as well as market/business considerations. No amount is wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company’s sole discretion unless and until paid and may be modified at the Company’s sole discretion, consistent with the law.

Job Level

Director Equivalent

Workshift

1st Shift (United States of America)

Job Family

BSP > Business Support

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE

Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.