Business Change Director - Carelon Payment Integrity

Elevance Health, Inc.; Indianapolis (IN); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Elevance Health is seeking a Business Change Director for Carelon Payment Integrity to lead and implement cross-functional change initiatives that align with corporate strategy. This role requires in-office collaboration three days per week, with hybrid flexibility and occasional alternate locations within commuting distance.

The candidate will oversee change programs, prioritize projects, and coach teams in process redesign, with a focus on payment integrity and cost optimization.

Qualifications

• BA/BS in a related field and minimum of 10 years managing mid to large-scale change/project initiatives; or equivalent background.
• Knowledge of planning models and methodology, project management and change management experience (strategic and execution) strongly preferred.
• Masters degree preferred.
• Six Sigma Black Belt preferred.
• 3–5 years of experience in Payment Integrity is strongly preferred.
• Experience in payment integrity: Data mining, recoveries, cost of care, or financial project management is highly desired.
• Experience in successfully developing and managing projects with significant operating budgets and knowledge of process redesign is strongly preferred.
• Project management experience desired.
• Experience with claims processing systems, such as GBD Facets and/or WGS highly desired.
• Experience facilitating and presenting to large audiences preferred.

Responsibilities

• Specialize in organization effectiveness areas or support a business unit with activities aligned to corporate strategy.
• Identify issues, change and scope data; lead efforts to identify best practices.
• Identify impacted parties, partners, and resources required.
• Develop and design processes and systems to support business needs.
• Design methods for integrating functions and processes.
• Conduct cost/benefit analyses.
• Build support for business change across the unit.
• Provide process, project, and change management coaching to local and enterprise initiatives.
• Lead project prioritization and scheduling for the unit.
• Provide expertise in culture/change management activities.
• Support execution of the operating plan.

Skills

Project management

Change management

Strategic planning

Stakeholder engagement

Education

BA/BS in related field

Masters degree preferred

Six Sigma Black Belt preferred

Tools

GBD Facets

WGS

Job description

Business Change Director – Carelon Payment Integrity

Location:

This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law.

Carelon, a proud member of the Elevance Health family of companies, is a healthcare services organization that takes a whole-health approach to making care more integrated, personalized, and affordable. We put people at the center—connecting physical, behavioral, social, and pharmacy services, along with clinical expertise, research, operations, and advanced technology to help care work better, together.

Among us are care providers, engineers, data scientists, and other dedicated professionalsdetermined to recover, eliminate and prevent unnecessary medical-expense spending.

The Business Change Director will be responsible for working with management to identify and implement varied projects, programs and plans that support achievement of business unit and enterprise goals.

How you will make an impact:

• May specialize in one area of organization effectiveness (planning, project portfolio, or culture/change) or be assigned to directly support a business unit and ensures activities are aligned with corporate strategy.
• Identifies potential issues, project change, and scope data.
• Leads efforts to identify best practices.
• Identifies impacted parties, business partners, and resources required.
• Develops and designs processes and systems that support business needs.
• Designs methods for integrating functions and processes.
• Conducts cost/benefit analyses.
• Builds support for business change throughout the business unit.
• Provides process, project, and change management methodology coaching/consulting support to both local and enterprise wide initiatives.
• Leads the project prioritization and scheduling activities for the business unit.
• Provides expertise to the business areas in culture/change management activities.
• Provides expertise in process planning and portfolio management activities.
• Supports the execution of the operating plan.

Minimum Requirements:

• Requires a BA/BS in a related field and minimum of 10 years managing mid to large-scale change/project initiatives; or any combination of education and experience which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• Knowledge of planning models and methodology, project management and change management experience (strategic and execution) strongly preferred.
• Masters degree preferred.
• Six Sigma Black Belt preferred.
• 3-5 years of experience in Payment Integrity is strongly preferred.
• Experience in payment integrity: Data mining, recoveries, cost of care, or financial project management is highly desired.
• Experience in successfully developing and managing projects with significant. operating budgets and knowledge of process redesign is strongly preferred.
• Project management experience desired.
• Experience with claims processing systems, such as GBD Facets and/or WGS highly desired.
• Experience facilitating and presenting to large audiences preferred.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the Accessibility Accommodation Request Form and a member of the team will be in contact.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.