Business Change Analyst

DHI Mortgage; Austin (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical, Dental and Vision

401(K)

Employee Stock Purchase Plan

Life & Disability Insurance

Vacation and Sick Time

Job summary

DHI Mortgage is seeking a Business Change Analyst in Austin, Texas. The candidate will work on corporate projects, focusing on change management across various teams. Responsibilities include overseeing project implementation, communicating with stakeholders, and conducting ROI analyses.

The ideal candidate will have substantial mortgage experience, strong communication skills, and the ability to manage multiple projects simultaneously. Benefits include medical, dental, and a 401(K) plan.

Qualifications

• High school diploma or GED required.
• 5+ years of related mortgage experience needed.
• 3+ years of project or change management experience required.

Responsibilities

• Drive assigned corporate technology projects and process improvements.
• Effectively communicate to all impacted stakeholders.
• Perform ROI analysis to determine project success.

Skills

Excellent written and verbal communication skills

Strong analytical and problem-solving abilities

Strong conflict resolution skills

Ability to manage multiple projects

Education

High school diploma or GED

Bachelor’s degree in Business Administration or related field (preferred)

Tools

Microsoft Outlook

Microsoft Teams

Microsoft Excel

Microsoft PowerPoint

Job description

Job Overview

D.R. Horton, Inc., the largest homebuilder in the U.S., was founded in 1978 and is a publicly traded company on the New York Stock Exchange. It is engaged in the construction and sale of high‑quality homes designed principally for the entry‑level and first‑time move‑up markets. The company also provides mortgage financing and title services for homebuyers through its mortgage and title subsidiaries. Please visit our website at www.drhorton.com for more information.

Job Summary

D.R. Horton, Inc. is currently looking for a Business Change Analyst. The right candidate will work with the business and technology teams within DHIFS/D.R. Horton, Inc. to build awareness, desire, knowledge, ability, and reinforcement of change throughout the lifecycle of business change management. The candidate will oversee implementation of assigned strategic projects and consult DHIFS leadership on all matters of business change management.

Responsibilities

• Drive assigned corporate technology projects and process improvements and ensure alignment
• Effectively communicate to all impacted stakeholders to build awareness, desire, knowledge, ability, and reinforcement of change
• Partner with department leaders to monitor, document progress, implement solutions by effective date, and measure adoption for industry, investor, agency, regulator, and vendor change
• Perform pre‑ and post‑project ROI analysis to determine if projects delivered desire result, and if not, determine root cause
• Support Business Unit Leaders (BUL) with Business Change Control (BCC) requests
• Manage business messaging of enterprise‑level projects while receiving business feedback for future process improvement
• Manage a lessons‑learned log for all projects for future enhancements to improve project success
• Support the maintenance of enterprise‑level business process workflow for all change and identify overlaps and gaps to drive efficiency
• Deliver progress reports to the team members, executive‑level staff, and project stakeholders
• Perform necessary cost, risk and impact analyses for change, as applicable
• Present business change management principals to DHIFS leaders, as needed
• Communicate with external vendors, investors and agencies to explore future opportunities
• Conduct all business in a professional and ethical manner to serve customers and increase the goodwill and profit of the company
• Ability to work a flex schedule as needed to meet project timelines
• Ability to travel overnight

Qualifications

• High school diploma or general education degree (GED)
• 5+ years of related mortgage experience
• 3+ years of project or change management experience
• Excellent written and verbal communication skills
• Strong listening skills to gain understanding of business needs, communicating to all levels of the organization verbally & written, presenting information, ideas and solutions in an effective manner
• Ability to determine impacted stakeholders, host stakeholder meetings and driving consensus
• Strong conflict resolution skills
• Ability to quickly determine off‑track projects and escape as necessary
• Great analytical, critical thinking and problem‑solving abilities
• Ability to effectively work with customers internally & externally
• Strong time management skills. Ability to successfully work on more than one project at a time and constantly reevaluate their priorities and deadlines independently and with leadership
• Ability to maintain composure and professionalism at all times, including impending deadlines
• Strong adaptability and capability to work in a fast‑paced changing environment
• Proficiency with Microsoft Outlook, Teams, Excel, Visio, Word, PowerPoint, Project/Planner

Preferred Qualifications

• Bachelor’s degree in Business Administration, Human Resources (HR), Management Information Systems (MIS) or related technical field is preferred
• Certified Change Management Professional (CCMP) is preferred
• Knowledge of DHIFS system vendors is preferred

Benefits

• Medical, Dental and Vision
• 401(K)
• Employee Stock Purchase Plan
• Flex Spending Accounts
• Life & Disability Insurance
• Vacation, Sick, Personal Time and Company Holidays
• Multiple Voluntary and Company provided Benefits