Business Center Branch Manager

PNC; Katy (TX); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

Medical coverage

Dental/Vision

Life insurance

401(k) with match

Paid time off

Job summary

PNC in Katy, TX is seeking a Branch Manager to lead all aspects of branch performance, growth, and client solutions. You will coach a high‑performing team, drive outside business development, and deepen client relationships in a compliant, omni‑channel environment.

The role emphasizes talent development, inclusive leadership, and delivering superior customer experiences. A Bachelor’s degree and 3+ years of management experience are expected, with notary eligibility in the state.

Qualifications

• Roles at this level typically require a university/college degree.
• 3+ years of industry-relevant experience and managerial experience.
• Notary Public license ability to serve in applicable state.

Responsibilities

• Lead branch performance, growth activities, and outside business development.
• Coach a high‑performing team and manage client solutions across banking channels.
• Ensure risk controls, regulatory compliance, and a seamless omni‑channel customer experience.
• Develop talent and maintain an inclusive workplace while delivering results.

Skills

Accountability

Banking

Client Counseling

Customer Experience

Customer Loyalty

Decision Making

People Management

Proactive Behavior

Results-Oriented

Education

Bachelor's degree

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Business Center Branch Manager within PNC's retail organization, you will be based in Katy, TX.

Job Description

• Manages and leads priorities through planning and execution to drive all aspects of branch performance, including growth activities for outside business development. Executes relationship management activities with new and/or existing consumer and business clients to grow sales, revenue, and market share, deepening share of wallet in accordance with enterprise core values. Leads and coaches a high‑performing team that drives acquisition of growth, mitigates risk, develops and maintains collaborative ecosystem partnerships, and promotes employee engagement and positive consumer/business experiences.
• Through discovery conversations—both proactive and reactive—identifies and implements client solutions and, as appropriate, collaborates with internal business partners in a timely manner. Effectively executes on contact management strategy using available tools and resources, including routine outbound phone calls and in‑person meetings. Regularly meets with internal business partners to communicate and review business results and pipeline management. May drive business banking results primarily through business development, outside branch calling efforts, and community involvement activities. Has foundational understanding of balance sheet and income statement.
• Leads, coaches, and executes a proactive and differentiated client experience. Coaches the team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC to deliver a seamless customer experience in an omni‑channel environment.
• Leads the employee experience. Builds a high‑performing team through the attraction, onboarding, coaching, and development of branch team members. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational, and business risk. Exercises leadership, authority, and sound decision‑making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Customer and Talent Expectations

• Customer Focused – Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk – Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Managerial Expectations

• Include Intentionally – Cultivates diverse teams and inclusive workplaces to expand thinking.
• Live the Values – Role models our values with transparency and courage.
• Enable Change – Takes action to drive change and innovation that will transform our business.
• Achieve Results – Takes personal ownership to deliver results. Empowers and trusts others in decision making.
• Develop the Best – Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Preferred Skills: Accountability, Banking, Client Counseling, Customer Experience, Customer Loyalty, Decision Making, People Management, Proactive Behavior, Results‑Oriented.

Competencies: Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Prospecting, Sales Management.

Work Experience: Roles at this level typically require a university/college degree, with 3+ years of industry‑relevant experience. An operations or production environment position typically requires 2 years of previous managerial experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

Education: Bachelor's degree.

Certifications: None required.

Licenses: Candidates must be able to serve as a Notary Public in the applicable state.

Benefits

PNC offers a comprehensive range of benefits including medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short‑ and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back‑up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance (including select programs fully paid); a robust wellness program with financial incentives. Paid time off includes maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year unless otherwise required by law; 15 to 25 vacation days each year, depending on career level; and additional days based on years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Include "accommodation request" in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Applicants may also call 877‑968‑7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and used only as required to provide reasonable accommodations. PNC provides reasonable accommodations to applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of the position.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for registered roles, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to understand how PNC may use or disclose your personal information in our hiring practices.