Business Capability Owner

TD Bank; New York (NY); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Développement professionnel

Environnement dynamique

Job summary

Une grande institution bancaire recherche un leader exceptionnel pour gérer une équipe diversifiée à New York. Le candidat idéal aura plus de 6 ans d'expérience, dont 4 ans en gestion des personnes, et une solide connaissance des services bancaires. Ce rôle exige d'excellentes compétences en communication, en négociation et en gestion des risques. Des opportunités de développement professionnel et un environnement dynamique sont offerts dans le cadre d'une culture centrée sur le client.

Qualifications

• 6+ ans d'expérience pertinente.
• 4+ ans d'expérience en gestion des personnes.
• Connaissance approfondie des domaines fonctionnels clés.

Responsibilities

• Gérer une grande équipe avec divers points de contact internes et externes.
• Fournir des solutions centrées sur le client.
• Diriger des initiatives stratégiques et des projets fonctionnels.

Skills

Gestion des processus

Compétences analytiques

Gestion d'équipe

Négociation

Communication efficace

Priorisation des tâches

Education

Diplôme de premier cycle / diplôme de collège

Tools

Outils logiciels analytiques

Job description

Nous et certains tiers sélectionnés utilisons des technologies et des outils de suivi (témoins) pour recueillir des renseignements sur votre utilisation de ce site Web. Les témoins essentiels soutiennent les fonctionnalités de base du site, la sécurité et la protection des renseignements personnels. Ils restent activés à moins que vous les désactiviez dans les paramètres de votre navigateur. Si vous choisissez de désactiver les témoins essentiels, certaines fonctionnalités du site Web pourraient ne pas fonctionner comme prévu, ce qui pourrait nuire à votre expérience. Les témoins non essentiels recueillent certains renseignements sur votre utilisation de notre site Web, qui fournissent des données supplémentaires et peuvent également être utilisés par des tiers à leurs propres fins et conformément à leurs politiques en matière de protection des renseignements personnels et de témoins. Les témoins non essentiels demeurent désactivés, à moins que vous choisissiez de les accepter. Pour obtenir de plus amples renseignements, consultez notre **.*** Provides people management leadership by recruiting top talent, setting goals, developing staff, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions, as required* Oversees a large team with functional diversity and complexity where activities involve multiple step transactions, multiple systems and jurisdictions, higher volumes and/or medium to high complexity* Expert knowledge of the business and operational functions supported* Leads teams with multiple points of internal and external contact including direct contact with Customers* Work focus time horizon is generally medium to long-term with moderate to high focus on strategic planning* Requires expert process management knowledge and the risk profile for team processes supported* Decision making authority and ambiguity and nature of issues managed are generally more complex, risk oriented, time sensitive and/or impacts a significant part of the organization* Acts as highest point of team escalation for resolution and provides direction to resolve issues or escalate* Involves daily contact with cross-functional teams across TDBG or external contacts and/or customers* Undergraduate degree/ college diploma preferred and/or* 6+ years relevant experience and 4+ years of people management experience* Advanced knowledge of key functional areas including Capital Markets, Financing Operations, Payment and Correspondent Banking Services, Business Services, Change Delivery, and Regional Operations* Knowledge of capital markets products, which may include Foreign Exchange, Fixed Income, Equities and Derivatives.* Knowledge of current and emerging trends in the industry and market* Knowledge of risk management environment, standards and regulations* Strong knowledge of process management to drive efficiency* Ability to contribute to strategic direction of the function and provide advice to senior leadership* Skill in managing budgets and resource allocation* Advanced ability to lead, plan, implement and evaluate program/project activities to ensure completion of initiatives* Skill in talent development and performance management* Ability to make an impact, influence and achieve results with effective negotiation, problem-solving and communication skills* Skill in negotiation and partnership* Skill in using analytical software tools, data analysis methods and reporting techniques to assess risk and challenge the status quo* Skill in leadership, mentoring, coaching and performance management* Ability to exercise sound judgement in making decisions* Ability to communicate effectively in both oral and written form with partners at all levels including senior management* Ability to work collaboratively and build relationships across teams and functions* Skill in organization and time management* Ability to analyze, organize and prioritize work while meeting multiple deadlines* Ability to work successfully as a member of a team and independently* Ability to process and handle confidential information with discretion* Leads respective group within a business unit in delivering operational support to the assigned areas* Identifies and responds to changes in the business environment and establish action plans to address client issues and priorities* Acts as a key liaison at the department level to actively engage stakeholders within the Bank and broader industry, developing and maintaining strong business partnerships, clarifying client needs and delivering client-centered solutions that enhance the overall end-to-end experience* Secondary escalation point for significant risks/exceptions* Monitors service and control standards against overall business/department objectives* Provides frontline feedback to client strategy and broader process improvement functions to identify client pain points and opportunities for improvement* Negotiates and help to resolve complex and/or escalated issues* Builds a client-centric, collaborative and innovative culture* Proactively identifies key business opportunities, research and recommend system enhancement/modifications, develop strategies to achieve recommendations and work closely with system support to execute and implement system upgrades/enhancements* Conducts root cause analysis, evaluate options and provide recommendations; ensure appropriate reporting and escalation of issues occurs based on risk profile* Contributes to the development of the business plan, operationalize the plan and deliver on assigned service or functionality* Protects the interests of the organization; identify and manage risks, resolve escalated matters and refer complex and/or non-standard, high-risk transactions/activities as needed* Provides expertise and coordinate implementation and testing of new processes and systems and ensure these are well documented* Applies knowledge of end-to-end processes and regulatory requirements to drive achievement of department standards for productivity and efficiency, implement process improvement initiatives and execute on change, supporting adherence, tracking and realizing benefits* Mitigates risk by coordinating activities with partners in Operations, Technology, Finance, Risk Management, etc.* Follows and ensures employees are knowledgeable of and comply with Bank and industry codes of conduct* Acts as a key contributor to strategic initiatives, functional projects/programs and/or internal/external working groups and may sign off on projects of small scale and/or complexity* Conceptualizes/defines change framework and contribute to strategy discussions; act as a key change agent for a defined area* Adheres to enterprise frameworks and methodologies that relate to operations activities for own area (e.g. Anti-Money Laundering, Business Continuity Management); ensure unit operates in compliance with applicable internal and external requirements* Participates in and/or lead community initiatives and promote commitment to shared Enterprise values and commitments* Assesses performance based on team and function analytics* Provides both leadership and guidance in managing the overall team* Coaches and trains to develop team capability and ensure requests and infrastructure issues are handled according to established service standards* Leads the process of setting performance objectives for the team; track, monitor and effectively address and/or reward performance in a timely manner* Recruits for all hires to ensure a highly diverse, qualified workforce to achieve business objectives* Creates a dynamic work environment in line with TD's Employee Value Proposition; challenge the status quo* Grows team expertise to align with business/enterprise demand and direction; assess team skills and capabilities and continually look for ways to provide and enhance the value delivered* Leads a high performing