Business Banking Relationship Manager Sr

flagstar; Grand Rapids (MI); On-site; USD 90,000 - 150,000; Full time

Job summary

Flagstar Bank in Grand Rapids, MI seeks a Senior Relationship Manager for Business Banking to drive acquisition, retention and expansion of client relationships. You will lead cross-sell of loans, deposits and fee-based services, coordinate with branch and market managers, Commercial Banking, Merchant Services and Treasury Management.

Typically handling deals >$250K to $2.5MM, with potential up to $5MM or more for strategic referrals, you will manage a portfolio, analyze financials and provide

Qualifications

• 10+ years of sales or relationship management experience in business banking.
• High School Diploma or equivalent; undergraduate degree preferred.
• Formal Commercial Credit and business banking sales training.

Responsibilities

• Develop new small business relationships via outside calls and meetings.
• Maintain strong relationships with existing customers in the designated area.
• Leverage sales process and high-performance tactics to grow revenue.
• Retain and grow profitable business banking clients.
• Analyze customer financials and present banking solutions.

Skills

Prospecting

Credit analysis

Relationship management

Negotiation

Communication

Education

High School Diploma

Bachelor's degree preferred

Master's degree preferred

Commercial Credit training

Job description

Position Title

Business Banking Relationship Manager Sr

Location

Grand Rapids, MI 49508

Job Summary

The Sr Relationship Manager - Business Banking is responsible for the acquisition, retention and expansion of business banking clients and prospects. Accountable for developing revenue growth through generation of loans, deposit and fee-based services; cross-selling all applicable bank products and services to increase the number of products/services sold; identifying and selling bank services to non-clients. Act as key point of contact for branch managers and customers as it relates to business banking needs. Responsible for leading, coaching and supporting business banking sales activities to promote business banking sales. Additionally, develop and maintain internal partnerships within Community Banking to include Branch and Market Managers, Commercial Banking, Merchant Services and Treasury Management.

Business Banking deals are typically >$250K - $2.5MM in loan exposure for internally generated referrals; however, based on the RM's skill level can range up to $5MM or more in exposure for externally generated referrals from COIs, etc.

Job Responsibilities

• Develop new small business relationships by proactively making outside business calls both in person and by phone.
• Maintain strong relationships with existing customer base in designated area.
• Leverage the sales process in alignment with the retail operating model and effectively utilize high performance sales tactics.
• Retain and grow profitable new business for business banking clients.
• Support the achievement of the business banking plan for Retail.
• Analyze customer financial condition and recommend financial solutions that meet the customer's business and personal needs, while appropriately leveraging the small business product line.
• Establish Flagstar Bank as the bank of choice for small business customers within the designated footprint by participating in various community affairs and activities to promote the image of the bank and further develop new business opportunities.
• Establish and maintain a network of resourceful working relationships with internal business partners and external centers of influence.
• Proactively serve as the client's trusted advisor and idea generator by engaging the full resources of the bank to uncover and deliver value solutions to meet the key objectives of the client.
• Fully explore client financial profiles to provide creative options ensuring the full integration of all banking products to maximize client relationships. Includes: Consumer, Investment Center, Mortgage and Treasury Management.
• Manage portfolio of business banking customers to the highest profit potential while adhering to credit policy and regulatory requirements.
• Transition clients to appropriate area when appropriate.
• Ensure a complete loan package is delivered and executed per the appropriate operating model.
• Negotiate loan terms and conditions.
• Attend loan closings and ensure proper execution of documentation.
• Take ownership of the credit quality of the portfolio, compile and analyze data for loan requests and validate obligor and facility ratings.
• Uses independent judgement and discretion to make decisions.
• Analyzes and resolves problems.

Additional Accountabilities

• Performs special projects, and additional duties and responsibilities as required.
• Consistently adheres to regulatory and compliance policies and standards linked to the job as listed and complete required compliance trainings. Accountable to maintain compliance with applicable federal, state and local laws and regulations.

Job Requirements

Required Qualifications

• Education level required: High School / High School Equivalency (GED, HiSET, TASC) / Foreign Equivalent.
• Minimum experience required: 10+ years of sales or relationship management experience in business banking.

Preferred Qualifications

• Education level preferred: Undergraduate Degree (4 year or equivalent) in a business-related major.
• Master's degree in a related field preferred.
• Formal Commercial Credit training.
• Business Banking sales training.
• Strong knowledge of SBA products and programs.

Job Competencies

• Demonstrated track record of prospecting and securing new business clients.
• Demonstrated credit acumen skills with the ability to understand as well as interpret financial statements and cash flow analysis.
• Handles transactions/relationships with the highest level of complexity.
• Experience working with less experienced team members to mentor and develop them, sharing expertise and insights.
• Excellent verbal and written communication skills.
• Strong negotiation and influencing skills.
• Knowledge of small business deposit and lending products.
• Strong prospecting, relationship management, and sales skills.
• Strong knowledge of financial analysis and commercial credit skills.
• Excellent customer service and community relations skills.
• Strong knowledge of banking regulations, compliance, and requirem