Business Banking Relationship Manager - Southeast Michigan

Bank of America; Farmington Hills (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

Bank of America is seeking a business banking professional in Farmington Hills to manage the end-to-end client journey, deepen relationships, and drive profitable growth for small business clients earning up to $20 million in revenue. The role involves prospecting, cross-team collaboration, and delivering a branded customer experience.

You will analyze client financials, advise on credit solutions, and work with partners to expand opportunities while maintaining risk discipline and high service

Qualifications

• Experience in consultative sales in financial services or B2B.
• Ability to interpret financial statements and advise on levers to improve outcomes.
• Strong communication skills and leadership ability.
• Experience using CRM platforms to manage client relationships.

Responsibilities

• Manages end-to-end client journey to deliver needs and drive sales opportunities.
• Identify and refer specialized small business opportunities and solutions.
• Deliver branded customer experience by being in the field 80% of the time.
• Foster relationships with partners to increase small business opportunities.
• Leverage credit knowledge to advise on solutions and digital capabilities.

Skills

Client Experience

Consultative Sales

Financial Analysis

CRM Systems

Prospecting

Relationship Management

Leadership

Education

High School Diploma

Tools

CRM Platforms

Banking Systems

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description: This job is responsible for providing comprehensive financial solutions to businesses with annual revenues up to $20 million while actively managing and deepening relationships with high value and opportunity clients.

Key responsibilities include supporting growth of the profitability of the business banking customer base, identifying, developing, and driving results, and acquiring new client opportunities through prospecting, networking, and developing external referral sources.

Responsibilities:

• Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk
• Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews
• Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time
• Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities
• Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals
• Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment
• Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee-centric culture

Required Qualifications:

• Has proven success in consultative sales in financial services and/or business-to-business sales
• Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers
• Is passionate about outside sales and enjoys spending time prospecting
• Is motivated to enhance existing relationships and exceed sales goals
• Can analyze financial conditions of clients and industry trends
• Can understand and interpret financial statements and cash flow analysis
• Has excellent communication skills and demonstrated leadership ability
• Enjoys partnering and negotiating with a team of bank employees to solve client issues
• Demonstrated management of a client portfolio with focus on relationship development and deepening
• Thorough knowledge of small business financial products and services
• Familiarity with CRM platforms and other banking systems

Desired Qualifications:

• Community leadership experience
• Strong computer skills with an ability to multitask in a demanding environment
• Bachelor's Degree in business, finance, economics or related field or seven years of relevant work experience

Skills:

• Client Experience
• Branding
• Client Management
• Client Solutions
• Advisory
• Customer and Client Focus
• Pipeline Management
• Credit Documentation
• Requirements
• Financial Analysis
• Oral Communications
• Prioritization
• Written Communications
• Coaching
• Interpret
• Relevant Laws, Rules, and Regulations
• Prospecting
• Risk Management

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

Opportunity and Inclusion Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Global Impact Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency