Business Banking Relationship Manager

94-1687665 Bank of America, National Association; Chandler (AZ); On-site; USD 95,000 - 125,000; Full time

Job summary

Bank of America is seeking a Business Banking professional to manage relationships with small businesses, drive sales opportunities, and deliver financial solutions. The role emphasizes field presence, collaboration with partners, and deep client engagement.

The ideal candidate has consultative sales experience, strong financial analysis skills, and the ability to interpret cash flow and statements to serve client needs.

Qualifications

• Bachelor's degree or seven years of relevant work experience.
• Ability to interpret financial statements and cash flow.
• Experience in consultative sales to SMB clients.
• Strong communication and leadership skills.

Responsibilities

• Manage end-to-end client journey to deliver on needs and drive sales.
• Identify and refer small business opportunities and solutions to clients.
• Deliver a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time.
• Foster relationships with key partners to increase small business opportunities.
• Advise clients on solutions and digital capabilities using knowledge of credit.

Skills

Client Experience

Sales & Relationships

Financial Analysis

Communication

CRM Experience

Education

Bachelor's Degree

Tools

CRM Systems

Job description

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates' physical, emotional and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow and make an impact.

Job Description: This job is responsible for providing comprehensive financial solutions to businesses with annual revenues up to $20 million while actively managing and deepening relationships with high value and opportunity clients. Key responsibilities include supporting growth of the profitability of the business banking customer base, identifying, developing and driving results, and acquiring new client opportunities through prospecting, networking and developing external referral sources. Job expectations include opening core business accounts while adhering to procedural guidelines.

Responsibilities:

• Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk
• Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews
• Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time
• Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities
• Leverages knowledge of credit to advise small business owners on solutions, services and digital capabilities that help them meet their short and long-term business goals
• Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment
• Coaches, develops, guides and delivers feedback to associates and clients while embodying a client and employee-centric culture

Required Qualifications:

• Has proven success in consultative sales in financial services and/or business-to-business sales
• Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers
• Is passionate about outside sales and enjoys spending time prospecting
• Is motivated to enhance existing relationships and exceed sales goals
• Can analyze financial conditions of clients and industry trends
• Can understand and interpret financial statements and cash flow analysis
• Has excellent communication skills and demonstrated leadership ability
• Enjoys partnering and negotiating with a team of bank employees to solve client issues
• Demonstrated management of a client portfolio with focus on relationship development and deepening
• Thorough knowledge of small business financial products and services
• Familiarity with CRM platforms and other banking systems

Desired Qualifications:

• Community leadership experience
• Strong computer skills with an ability to multitask in a demanding environment
• Bachelor’s Degree in business, finance, economics or related field or seven years of relevant work experience

Skills:

• Client Experience
• Branding
• Client Management
• Client Solutions
• Advisory
• Customer and Client Focus
• Pipeline Management
• Credit Documentation Requirements
• Financial Analysis
• Oral Communications
• Prioritization
• Written Communications
• Coaching
• Interpret Relevant Laws, Rules and Regulations
• Prospecting
• Risk Management

Minimum Education Requirement: High School Diploma/GED or equivalent work experience

Shift: 1st shift (United States of America)

Hours Per Week: 40

Privacy Statement: https://careers.bankofamerica.com/en-us/privacy-notice

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference.

Partnering Locally

Learn about some of the ways Bank of America is making a difference in the communities we serve.

Global Impact

Learn about the six areas that guide Bank of America's efforts to help make financial lives better for customers, clients, communities and our teammates.

Opportunity and Inclusion

Each employee brings unique skills, background and opinions. We see opportunity and inclusion as our platform for innovation and a key component in our success.

Our Values

Learn about our four values that represent what we believe.

Pay Transparency: https://careers.bankofamerica.com/en-us/pay-transparency