Business Banking Relationship Manager II (San Antonio)

Fifth Third; San Antonio (TX); Hybrid; USD 85,000 - 120,000; Full time

Job summary

Fifth Third Bank in San Antonio, TX, is seeking a Business Banking Relationship Manager II to lead client development and provide tailored financial solutions to companies with $2M–$10M in annual gross sales.

You will work with product partners in a consultative sales process, manage risk, and help clients achieve financial goals while expanding an assigned portfolio.

The role offers base salary within pay grade, plus incentive eligibility and comprehensive benefits.

Qualifications

• Bachelor's degree required or equivalent work experience.
• Minimum of 3 years sales experience; minimum of 3 years managing business banking or commercial relationships preferred.
• Formalized credit training or equivalent credit risk experience required.
• Underwriting experience preferred.
• Proven ability to build new and existing client business and provide a positive client experience.
• Strong business acumen, to include detailed analysis of financial statements and accounting principles.

Responsibilities

• Prospect for new clients by utilizing referral sources, existing clients, financial centers and centers of influence.
• Work with product partners to analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
• Attend community/industry events to broaden networks and deepen knowledge of trends and competitive landscape.
• Retain and grow long-term profitable client relationships.
• Cross-sell Fifth Third products to an existing portfolio of business customers and their owners/senior management.
• Coordinate all client-facing activities including credit support and other product partners.
• Conduct pre-call planning and One Bank Consultative Sales approach with timely post-call follow up.
• Use CRM for client activity tracking, call reports and pipeline management.
• Partner with Portfolio Managers and Credit Officers on credit requests and adhere to PM guidelines.
• Monitor credit exposure and risk, pricing and asset quality metrics.
• Complete administrative responsibilities in a timely manner.

Skills

Sales experience

Relationship management

Credit risk

CRM proficiency

Microsoft Office

Negotiation

Communication

Education

Bachelor's degree or equivalent

Tools

CRM software

Microsoft Office

Job description

GENERAL FUNCTION

Responsible for business development, relationship management and client experience of companies with annual gross sales of at least $2MM and generally less than $10MM.

Assist the business owner in achieving their financial goals by providing smart financial solutions for both personal and business needs.

Serve as a trusted advisor for these businesses; collaborate with a team of product partners utilizing the One Bank Sales Cycle to understand the clients'/prospects holistic business needs.

Through such collaboration, develop revenue growth by identifying needs and providing needs based solutions and services to the client.

Services would include loans, deposits, treasury management, and all other applicable banking services.

Position may be located in Financial Center.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined.

Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience.

ESSENTIAL DUTIES & RESPONSIBILITIES

• Prospect for new clients by utilizing referral sources, existing clients, financial centers and centers of influence.
• Work with product partners (Affiliate- Retail IE, WMA, TMO, etc. and Bancorp- Vantiv, Paycor, etc.) to analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
• Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape.
• Effectively retain and grow long term profitable "Lead" client relationships.
• Cross-sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management with the ultimate goal of being clients' lead or primary bank.
• Responsible for planning and conducting relationship strategy and relationship review meetings with product partners.
• Coordinate all client-facing activities including credit support and other product partners.
• Conduct thorough effective pre-call planning, One Bank Consultative Sales approach and prompt post call follow up.
• Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management.
• Partner with Portfolio Managers and Credit Officers (Business Loan Center and Central Credit Utility) on credit requests and adhere to established Portfolio Management guidelines.
• Achieve credit standards and metrics in regard to asset quality, credit administration (matured/renewals, financial statement documents, covenant data integrity, matured notes and document exception) and RAROC.
• Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly.
• Complete administrative responsibilities in a timely manner.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

• Bachelor's degree required or equivalent work experience.
• Minimum of 3 years sales experience; minimum of 3 years managing business banking or commercial relationships preferred.
• Formalized credit training or equivalent credit risk experience required.
• Underwriting experience preferred.
• Proven ability to build new and existing client business and provide a positive client experience.
• Strong business acumen, to include detailed analysis, review of financial statements and knowledge in advanced accounting principles.
• Thorough knowledge of Commercial & Treasury Management services as well as alternative lending and financing options.
• Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions.
• Uses effective problem solving and analytical skills with ability to handle and prioritize multiple tasks.
• Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations and group presentations.
• Champions the Bancorp vision and core-values through personal actions and leadership influence to promote high-performing work groups.
• Proven ability to work in a team-based sales environment.
• Must be proficient in all Microsoft Office software; familiarity with prospecting and CRM sales tools preferred.
• Regional /local travel.

WORKING CONDITIONS

Normal office environment with little exposure to dust, noise, temperature and the like. Extended viewing of CRT screen. Frequent travel possible depending on assignment. Microsoft Certifications a plus.

Business Banking Relationship Manager II (San Antonio) At Fifth Third, we understand the importance of recognizing our employees for the role they play in improving the lives of our customers, communities and each other. Our Total Rewards include comprehensive benefits and differentiated compensation offerings to give each employee the opportunity to be their best every day.

The base salary for this position is reflective of the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, relevant experience, education and geographic location.

In addition to the base salary, this role is eligible to participate in an incentive compensation plan, with any such payment based upon company, line of business and/or individual performance.

Our extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being. You can learn more about those programs on our 53.com Careers page at: https://www.53.com/content/fifth-third/en/careers/benefits.html or by consulting with your talent acquisition partner.

LOCATION -- San Antonio, Texas 78207

Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

Fifth Third does not accept resumes from any agency that does not have an active agreement with Fifth Third. Any unsolicited resumes – no matter how they are submitted – will be considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.

Fifth Third is a bank that’s as long on innovation as it is on history. Since 1858, we’ve been helping individuals, families, businesses and communities grow through smart financial services that improve lives. With a commitment to taking care of our customers, employees, communities and shareholders, our goal is not only to be the nation’s highest performing regional bank, but to be the bank people most value and trust.