Business Banking Relationship Manager I

Citizens Bank; Danvers (MA); On-site; USD 104,000 - 132,000; Full time

Benefits offered by this job

Medical, dental and vision coverage

Retirement benefits

Job summary

Citizens Bank is seeking a motivated Relationship Manager to deepen client relationships with small business clients and collaborate with banking, lending and investing peers. The role focuses on helping clients achieve short- and long-term financial goals through consultative sales and portfolio management.

The position requires 2+ years in business banking RM or related lending, a Bachelor's degree or equivalent, and strong communication skills.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 2+ years in a Business Banking Relationship Manager role or related business lending experience preferred.
• Business to Business sales experience required.
• Motivated self-starter with leadership ability and potential.
• Ability to operate in a team atmosphere with strong internal and external networks.
• Ability to generate new loans, deposits and cross-sell; strong communication and interpersonal skills.

Responsibilities

• Develop consultative relationships with small business clients in target market (revenues $1M–$10M).
• Understand client needs; provide value-added solutions; manage a portfolio of existing customers; drive new commercial relationships.
• Partner with business banking team to enhance customer experience, loyalty, and profitability.
• Complete training including Business Banking University and credit programs to assess and mitigate lending risk.
• Maintain market knowledge; expand relationships with Centers of Influence (CPAs and Attorneys).
• Engage in community activity to expand potential customer base.

Skills

Relationship management

Sales experience

Communication skills

Leadership potential

Education

Bachelor’s degree or equivalent

Job description

At Citizens, tailored advice, personalized experiences, and innovative ideas, products, and solutions, are central to helping clients navigate changing circumstances. In this role, you’ll deepen relationships with your clients by collaborating with peers across banking, lending and investing, helping them with short- and long-term financial goals.

Citizens is seeking a motivated, highly successful, provenRelationship Manager with experience in moderately to less complex portfolios, and a strong grasp of sales and credit skills. This senior level performer will have an immediate impact. We reward you with an uncapped incentive opportunity and the ability to grow your career with a world class organization.

Primary responsibilities include

• Develop consultative relationships with small business clients in your target market with annual revenues ranging from one million to ten million dollars.
• Understand the client needs, provide value added solutions, manage a portfolio of existing customers and drive new commercial customer relationships.
• Partner effectively with an award-winning business banking team offering a wide array of product solutions that will enable you to enhance the customer experience, increase loyalty and improve the profitability of customer and the Bank
• Complete Business Banking University and Drive Sales training in your initial four-week orientation and a commercial credit training program to insure you’re prepared to identify, assess and mitigate lending risk.
• Maintain strong market knowledge and develop, retain and expand relationships with Centers of Influence i.e. CPA’s and Attorneys.
• Actively engage in significant community activity to expand potential customer base.

Qualifications, Education, Certifications and/or Other Professional Credentials

• Bachelor’s degree or equivalent combination of education and experience, required.
• 2+ years in a Business Banking Relationship Manager role or related business lending experience preferred.
• Business to Business sales experience required.
• Motivated self-starter with demonstrated leadership ability and potential.
• Successfully operate in a "team" atmosphere building upon and leveraging strong internal and external network.
• Ability to succeed in a fast paced, demanding sales culture with measured routines and goals aimed at new loan and deposit generation, cross sales, customer service and satisfaction
• Proficiency with portfolio/account management preferred.
• Ability to understand core business products and services. Consistent record of sales and outside calling skills.
• Excellent communication (written & verbal) and interpersonal skills.
• Ability to develop strong customer and colleague relationships.

Hours and Work Schedule

• Hours per Week: 40
• Work Schedule: Monday - Friday

Pay Transparency

The salary range for this position is $104,000 - $132,000 per year, plus an opportunity to earn additional incentive earnings. Actual pay is based on various factors including but not limited to the budget, work location, and relevant skills and experience.

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of every local and state jurisdiction in the United States.

For an overview of our benefits, visit https://jobs.citizensbank.com/benefits.

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens, we are committed to fostering an inclusive culture that enables all colleagues to bring their best selves to work every day and everyone is expected to be treated with respect and professionalism. Employment decisions are based solely on merit, qualifications, performance and capability.