Business Banking Relationship Manager - Boston, MA

Bank of America; Boston (MA); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Benefits eligible

Job summary

Bank of America in Boston is seeking a high‑performing Small Business Relationship Manager to deliver comprehensive financial solutions to clients with up to $20M in annual revenue. You will manage client journeys, grow profitability, prospect new opportunities, and open core business accounts while working with partners across Merchant, Treasury, and Business Banking.

The role requires consultative sales skills, financial statement analysis, and a strong drive to expand relationships.

Qualifications

• Experience in consultative sales in financial services or B2B sales.
• Ability to interpret financial statements and use cash flow analysis.
• Strong outside sales orientation and relationship deepening skills.
• Proven ability to manage a client portfolio and meet sales goals.
• Experience managing a client portfolio in a banking environment
• Familiarity with CRM platforms and banking systems

Responsibilities

• Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk.
• Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews.
• Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time.
• Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities.
• Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals.
• Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment.
• Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee-centric culture.

Skills

Client Experience

Branding

Client Management

Client Solutions

Advisory

Customer Focus

Pipeline Management

Credit

Documentation

Financial Analysis

Oral Communications

Written Communications

Coaching

Prospecting

Risk Management

Education

Bachelor’s Degree in business, finance, economics or related field or seven years of relevant work experience

Tools

CRM platforms

Banking systems

Job description

Job Description: At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact.

Job Description

This job is responsible for providing comprehensive financial solutions to businesses with annual revenues up to $20 million while actively managing and deepening relationships with high value and opportunity clients. Key responsibilities include supporting growth of the profitability of the business banking customer base, identifying, developing, and driving results, and acquiring new client opportunities through prospecting, networking, and developing external referral sources. Job expectations include opening core business accounts while adhering to procedural guidelines.

Responsibilities:

• Manages the end-to-end client journey to deliver on client needs and drive sales opportunities while mitigating risk
• Identifies and refers specialized small business opportunities and solutions to clients while conducting small business relationship reviews
• Delivers a branded customer experience within aligned sales portfolios by being in the field a minimum of 80% of the time
• Fosters relationships with key partners such as Merchant, Practice Solutions, Treasury, and Business Banking to increase small business opportunities
• Leverages knowledge of credit to advise small business owners on solutions, services, and digital capabilities that help them meet their short and long-term business goals
• Supports execution of the sales delivery model to achieve targeted performance and growth of the bank's Small Business segment
• Coaches, develops, guides, and delivers feedback to associates and clients while embodying a client and employee-centric culture

Required Qualifications:

• Has proven success in consultative sales in financial services and/or business-to-business sales
• Demonstrated success improving business financial outcomes by interpreting financial statements and recommending specific levers
• Is passionate about outside sales and enjoys spending time prospecting
• Is motivated to enhance existing relationships and exceed sales goals
• Can analyze financial conditions of clients and industry trends
• Can understand and interpret financial statements and cash flow analysis
• Has excellent communication skills and demonstrated leadership ability
• Enjoys partnering and negotiating with a team of bank employees to solve client issues
• Demonstrated management of a client portfolio with focus on relationship development and deepening
• Thorough knowledge of small business financial products and services
• Familiarity with CRM platforms and other banking systems

Desired Qualifications:

• Community leadership experience
• Strong computer skills with an ability to multitask in a demanding environment
• Bachelor’s Degree in business, finance, economics or related field or seven years of relevant work experience

Skills:

• Client Experience
• Branding
• Client Management
• Client Solutions
• Advisory
• Customer and Client Focus
• Pipeline Management
• Credit
• Documentation Requirements
• Financial Analysis
• Oral Communications
• Prioritization
• Written Communications
• Coaching
• Interpret Relevant Laws, Rules, and Regulations
• Prospecting
• Risk Management

Shift: 1st shift (United States of America)

Hours Per Week: 40

Pay Transparency details

US - MA - Boston - 100 Federal St - 100 Federal St Lp (MA5100)

Pay and benefits information

Pay range $90,000.00 - $110,000.00 annualized salary, offers to be determined based on experience, education and skill set. Formulaic incentive eligible This role is eligible to participate in a formulaic incentive plan. Employees are eligible for incentives as detailed by the specific line of business incentive plan provisions. Formulaic plans may be comprised of monthly, quarterly and/or annual incentive opportunities. Incentives are earned based on the employee’s performance against defined metrics.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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Pay Transparency

https://careers.bankofamerica.com/en-us/pay-transparency