Business Banking Member Support Specialist

Golden 1 Credit Union

Bakersfield (CA)

On-site

USD 33,062 - 35,817

Full time

14 days+

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Job summary

Golden 1 Credit Union in Bakersfield, CA seeks a Business Member Support Specialist to serve business members with deposits, lending solutions, and money movement services. You’ll assess financial needs, resolve inquiries, and tailor solutions while supporting branch platform operations.

The role also covers consumer transactions and platform operations as MSS III, with ongoing adherence to policies and regulatory requirements.

Qualifications

Bachelor’s degree or equivalent banking experience.
Minimum two years in a banking or customer relationship role.
Preferred 1 year in a Member Service Specialist or related role.

Responsibilities

Serve as the main resource for business members, handling inquiries and account servicing.
Assist with online banking, ACH setups, and lending options for business clients.
Proactively reach out to new business members to build relationships.
Process commercial loan servicing requests and calculate payoff amounts.
Collaborate with internal teams to provide comprehensive financial solutions.
Educate members on deposits, lending, and digital services; enroll in appropriate channels.
Navigate software applications accurately and in compliance with regulations.
Identify fraudulent activity and escalate as needed.
Fulfill MSS III duties when not handling business accounts.