Business Architecture & Process Delivery Supervisor

Alabama Power EnergyPlus; Birmingham (AL); Hybrid; USD 120,000 - 170,000; Full time

Job summary

Southern Company Services in Birmingham, AL seeks a Senior leader to drive Business Architecture and Process Management across the ERP footprint, overseeing a team of architects and delivery resources to ensure high-quality, standardized services.

The role requires strategic leadership, cross-functional collaboration, and a track record of process improvement in complex environments. Hybrid work schedule applies, with remote and onsite expectations based on business needs.

Qualifications

• Bachelor's degree in a related field required.
• Master's degree preferred.

Responsibilities

• Manage demand for Business Architecture and Process Management services across assigned business areas.
• Partner with Business Process Managers and leaders to identify, prioritize, and support process improvement opportunities.
• Build and maintain relationships with business and technology leaders to support operations.
• Lead delivery of Business Architecture and Process Management services, including process reviews and improvement initiatives.
• Coach and develop a team of Business & Process Architects and other delivery resources.
• Establish performance expectations and support workforce planning, hiring, onboarding, and development.

Skills

Leadership

Business Process Management

Process Improvement

Stakeholder Engagement

Communication

Education

Bachelor's degree

Master's degree preferred

Tools

BPM tools

Process modeling tools

Job description

Job Summary

This position is responsible for leading the delivery of Business Architecture and Process Management services across the Enterprise Foundations (ERP) footprint of business processes and managing a team of Business & Process Architects and other delivery resources. As a member of the Business Architecture & Process Management Center of Excellence leadership team, this role is accountable for planning, assigning, and overseeing the team's work to ensure services are delivered consistently and in accordance with established standards, methods, tools, and practices.

Job Requirements

Education

• Bachelor's degree in Business, Engineering, Information Systems, Operations Management, Finance, Accounting, or related field required.
• Master's degree preferred.

Experience

• Minimum of seven (7) years of experience in Business Process Management, process improvement, operational excellence, business analysis, business architecture, organizational transformation, or related areas required.
• Minimum of three (3) years of leadership experience, including employee development, coaching, performance management, workforce planning, and hiring required.
• Experience leading cross-functional efforts in a complex business environment.
• Experience managing multiple priorities and competing business needs.
• Experience facilitating process reviews, process improvement efforts, stakeholder discussions, and working sessions.
• Experience supporting business and technology change initiatives.
• Demonstrated track record of producing accurate, complete, and high-quality work products in environments where attention to detail is critical.

Preferred

• Lean Six Sigma Green Belt, Black Belt, or equivalent certification.
• Certified Business Process Professional (CBPP), Project Management Professional (PMP), or similar certification(s).
• Experience with Business Process Management and process modeling tools.
• Experience managing contractor or external delivery resources.
• Experience supporting enterprise-wide business or technology transformation efforts.

Knowledge, Skills & Abilities

• Strong leadership, coaching, and employee development skills.
• Strong Business Process Management and process improvement knowledge.
• Strong analytical and problem-solving skills with exceptional attention to detail and a demonstrated ability to produce accurate, high-quality work.
• Strong communication, facilitation, and presentation skills.
• Ability to build productive relationships across the organization.
• Ability to manage multiple priorities and changing business needs.
• Strong business judgment and customer focus.
• Ability to influence and work effectively across organizational boundaries.
• Ability to balance leadership responsibilities with direct execution of Business Architecture and Process Management work when business needs require.
• Demonstrates behaviors consistent with company culture: Safety First, Intentional Inclusion, Act with Integrity, and Superior Performance.

Additional Information

• Position is based in an office environment and currently follows a hybrid work schedule of four (4) days onsite and one (1) remote workday per week. Schedule expectations may change based on business needs.

Major Job Responsibilities

• Manage demand for Business Architecture and Process Management services across assigned business areas and align resources with organizational priorities.
• Partner with Business Process Managers (Enterprise Process Owners), business leaders, and key stakeholders to identify, prioritize, and support process improvement, innovation, and process performance management opportunities.
• Build and manage relationships with business and technology leaders to support the operations of the Business Architecture and Process Management team.
• Lead delivery of Business Architecture and Process Management services, including process reviews, assessments, process analysis, improvement efforts, innovation cycles, and other established activities.
• Facilitate collaboration among Business Process Managers (Enterprise Process Owners), business leaders, and stakeholders to evaluate process performance, identify opportunities, and develop improvement recommendations.
• Lead complex or highly visible Business Architecture and Process Management efforts that require advanced experience, significant stakeholder engagement, or enterprise-level coordination.
• Apply Business Architecture and Process Management practices to support business initiatives, organizational change efforts, technology implementations, and continuous improvement opportunities.
• Lead, coach, and develop a team of Business & Process Architects and other delivery resources.
• Establish performance expectations and support workforce planning, succession planning, hiring, onboarding, retention, and employee development activities.
• Develop and maintain capacity plans, workload forecasts, resource assignments, staffing recommendations, and related reporting to support current and future business needs.
• Establish and reinforce expectations for accuracy, completeness, and quality while ensuring delivered work products comply with established standards and can be relied upon for decision-making.
• Ensure the team consistently applies approved methods, tools, templates, and practices in delivered work products and services.
• Build and maintain strong working relationships with Business Process Managers (Enterprise Process Owners), business leaders, transformation teams, governance bodies, and other stakeholders.
• Monitor workload, resource needs, service demand, delivery performance, and capacity constraints and provide leadership with visibility into emerging risks, opportunities, and future resource requirements.
• Manage contract resources, where applicable, including work assignments, onboarding, performance monitoring, and utilization.
• Contribute to the continuous improvement of Business Architecture and Process Management standards, tools, practices, service offerings, and team effectiveness within the team.
• Develop and communicate reporting related to team capacity, workload, resource utilization, service demand, work completed, and delivery performance.

About Southern Company

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 20756

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services