Business Architect, Smart Processing Ecosystem

Charles Schwab; Westlake (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Hybrid work environment

Bonus opportunities

Competitive benefits

Job summary

Charles Schwab is seeking a Business Architect for the Smart Processing ecosystem to translate vision into implementable initiatives across Digital, CRM, BPM, Middleware, and Mainframe platforms.

You will partner with Product Owners and Product Managers to define a execution strategy, maintain the backlog, and ensure clear, actionable requirements for multiple Scrum Teams while driving ongoing improvements and alignment with Schwab’s transformation goals.

Qualifications

• Experience documenting requirements across multiple technology teams.
• Proven ability to translate vision into functional initiatives.
• Strong communication with diverse stakeholders.

Responsibilities

• Translate vision into initiative-level acceptance criteria for Scrum teams.
• Create system interaction diagrams and user-system flows.
• Collaborate with POs, BAs, and scrum teams across platforms.

Skills

Requirements gathering

Product owner collaboration

Backlog management

Epics & user stories

Communication skills

Agile practices

Problem solving

Education

Bachelor’s degree

Tools

Github Copilot

JIRA/Confluence

Process mapping tools

Job description

Your opportunity

At Schwab, you’re empowered to make an impact on your career. Here, innovative thought meets creative problem solving, helping us “challenge the status quo” and transform the finance industry together. The Schwab Bank Platform Team creates a collaborative connection between Business and Technology to identify, define, prioritize, and deliver high value Core Banking business capabilities and competitive bank features while optimizing for operationsefficiency and scale.

We believe in the importance of in-office collaboration and fully intend for the selected candidate for this role to work on site in the specified location(s).

The Transformation Solutions team at Schwab is a cross‑functional group that is helping to drive transformation across the firm. We use a variety of tools and capabilities to drive large‑scale change. Alongside our business and technology partners, we are responsible for protecting and safeguarding the assets of the firm and our clients while continuing to increase scalability, efficiency, and service experience.

The Business Architect role is central to Schwab’s transformation efforts and the firm’s broader “Smart Processing” strategy. Smart Processing is at the center of Schwab’s sustainable competitive advantage. Smart Processing requires end‑to‑end, ecosystem strategy, vision, planning, and execution. When executed well, it drives tangible near‑term benefits for Schwab and our clients, including greater scale via increased levels of automation and straight‑through processing, greater transparency into service and operational processes, and more efficient and personalized service. Smart Processing also drives our long‑term strategy through creation of data assets that will power AI and Machine Learning applications leading to even greater scale, personalization, and speed to market for Schwab’s next generation of products and features.

As a Business Architect for our Smart Processing ecosystem, you will need to work closely with our Program and Product Managers and process experts to translate their vision and strategy into functional initiatives / initiative‑level acceptance criteria that can be consumed, prioritized and actioned by Scrum Teams representing a variety of platforms. You will also be responsible for creating System Interaction Diagrams (Functional), User – System Interaction process flows and other functional requirement artifacts as needed at the Smart Processing engagement level. The artifacts you create should be clearly understood by the underlying platform teams and enable them to create effective platform level functional requirements.

You will play a critical role in the PI Planning and delivery process by collaborating with multiple POs, BAs and scrum teams that span several areas / technologies across the enterprise (Digital, BPM Tools, CRM Tools, Middleware & Mainframe systems) to deliver solutions that provide value for Schwab and our clients.

What you’re good at

• Gathering, documenting and validating requirements as initiatives / epics / user stories, translating functional requirements to technical requirements, and identifying scalable solutions
• Partnering with Product Owners and Product Managers to establish a vision and execution strategy
• Highlighting product features and explaining initiatives in a manner clearly understandable to multiple scrum teams (up to 5-8 Scrum Teams)
• Creating constant awareness of the backlog's health and managing the progress and maintenance of the entire engagement along with the Product Manager

• Playing the role of a functional requirement SME and assisting multiple scrum teams with removing impediments and blockers
• Presenting new ideas, tools, and resources to improve the product evolution process
• Being able to liaison between lines of business and the development teams, while working with a wide range of stakeholders and collaborating with your team
• Identifying technology and design issues, coordinating with team members and driving resolution across multiple teams and stakeholders
• Collaborating with cross‑functional teams and end‑users to create solutions that improve the experience, deliver value, and are synergistic to product roadmaps and future‑state vision

• Coordinating development, testing, and implementation of solutions with vendors as needed
• Monitoring the progress of product development, and assisting with product release planning and testing
• Developing meaningful relationships with various stakeholders across the enterprise to achieve common goals

Demonstrating a pragmatic approach to product design and delivery; a ‘bias to action’ and a positive attitude when approaching complex situations

What you have

This role requires a highly motivated, organized, and experienced business‑focused technology individual with a proven record of software delivery in a rapidly changing agile environment.

Required Qualifications

• Experience in documenting requirements on large end to end initiatives that include multiple technology teams across the enterprise (Digital, CRM, BPM, Middleware, Backend/ Mainframe)
• Demonstrated experience as a Business Architect with track record of delivering innovative and strategic business process requirements for large scale software solutions delivery
• Ability to articulate new product features and capabilities in clear use cases
• Proficient user of relevant tools, including Github Copilot, JIRA/Confluence, and process mapping tools
• Solid experience and understanding of Agile in developing epics, themes, user stories, supplementary requirements, and business rules
• Superior communication skills, both written and verbal, including the ability to develop concise and effective communications tailored to specific audiences
• Advanced problem solving, analytical and technical skills
• Exemplary technology intuition and judgment to help the team solve problems in a way that drives continuous improvement across the program
• Bachelor’s degree, preferably in technical field

Preferred Qualifications

• Prior experience in transformation, consulting, or product management preferred
• Experience working in the financial services industry is a plus
• 5+ years of experience in technical analysis or operations experience with an asset or investment management firm with a focus on data‑related functions; highly preferred

In addition to the salary range, this role is also eligible for bonus or incentive opportunities.

What’s in it for you

At Schwab, you’re empowered to shape your future. We champion your growth through meaningful work, continuous learning, and a culture of trust and collaboration—so you can build the skills to make a lasting impact. Our Hybrid Work and Flexibility approach balances our ongoing commitment to workplace flexibility, serving our clients, and our strong belief in the value of being together in person on a regular basis.

We offer a competitive benefits package that takes care of the whole you – both today and in the future:

• 401(k) with company match and Employee stock purchase plan
• Paid time for vacation, volunteering, and 28‑day sabbatical after every 5 years of service for eligible positions
• Paid parental leave and family building benefits
• Tuition reimbursement
• Health, dental, and vision insurance