Business Applications Manager - Remote (All US States)

ITW; Muncie (IN); Remote; USD 115,000 - 192,000; Full time

Job summary

ITW is seeking a Business Applications Manager in Indiana to lead the team responsible for supporting and improving business applications across Retail Shared Services, including JD Edwards and integrations. The role focuses on leading the team, managing projects, and coordinating internal staff and outside partners to meet day-to-day needs and future goals.

You will work directly in JD Edwards and other applications as needed, setting priorities with business leaders and ensuring systems

Qualifications

• At least 7 years in business applications/ERP/enterprise systems.
• Minimum 3 years leading a team and managing direct reports.
• Experience with JD Edwards EnterpriseOne, integrations, reporting, and vendor management.

Responsibilities

• Oversee application operations and reliability of JD Edwards EnterpriseOne, RFgen, and related apps; review issues and drive fixes.
• Lead projects from requirements gathering through testing, UAT, rollout, and communication; manage scope, schedules, budgets.
• Oversee EDI and integrations; set reporting standards; improve data accuracy and reusable datasets.
• Manage application vendors and consultants; oversee SLAs, SOWs, renewals, licensing, and budgeting.
• Plan upgrades, modernization, replacements, retirements; address aging systems and explore AI opportunities.
• Ensure security, access controls, monitoring, and disaster recovery planning.

Skills

Team leadership

Project management

Vendor management

ERP / enterprise systems

JD Edwards EnterpriseOne

Data reporting

Education

Bachelor's degree in Information Systems, Computer Science, or related field

Tools

JD Edwards EnterpriseOne

RFgen

IBM i / AS400

DB2

EDI

Power BI

SQL

JDE Orchestrator

Job description

JOB SUMMARY

The Business Applications Manager leads the team responsible for supporting and improving business applications across Retail Shared Services, including JD Edwards, integrations, and reporting. The manager works with business leaders to set priorities and make sure systems meet day-to-day needs while planning for future improvements. This role includes working directly in JD Edwards and other applications when needed, with most of the focus on leading the team, managing projects, and coordinating internal staff and outside partners.

ESSENTIAL DUTIES AND RESPONSIBILITIES

These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.

Application operations and support (20%)

. Manage the support and reliability of JD Edwards EnterpriseOne, RFgen, and related applications. Oversee configuration, development, testing, upgrades, and production support. Review service quality, aging tickets, and recurring problems, and make sure issues are resolved promptly and underlying causes are addressed. Arrange specialist support for JDE CNC, IBM i, DB2, and nightly and month-end processing.

Projects and business partnership (20%)

. Work with business leaders and process owners to understand requests, assess their value, and set priorities for application improvements. Lead projects from requirements gathering and process review through testing, user acceptance, rollout, and communication. Manage scope, schedules, budgets, and resources, coordinating work with business teams, Infrastructure, Corporate IT, and outside partners.

Integrations and reporting (10%)

. Oversee EDI and integrations, including trading partner setup, mappings, transaction monitoring, and data transfers between systems. Set priorities and standards for reporting and analytics. Work with the business to clarify data ownership, improve data accuracy, and build reusable datasets and reports that are easier to maintain.

Vendors and financial planning (10%)

. Manage application vendors and consultants, including support agreements, statements of work, renewals, licensing, purchasing, and escalations. Set clear expectations for service, deliverables, documentation, and knowledge transfer, and review whether partners are providing value for their cost. Support application budgeting and CAPEX planning.

Application planning and emerging technologies (10%).

. Plan application upgrades, modernization, replacements, and retirements. Address aging systems, technical debt, and gaps in support. Keep up with emerging technologies, including AI, and identify practical ways to improve business processes and application support. Consider security and ongoing support needs when evaluating new tools.

Application risk and continuity (5%)

. Make sure application security, access controls, monitoring, and production change controls are in place and maintained. Work with Infrastructure and technical specialists to define and periodically test application backup, recovery, disaster recovery, and business continuity requirements.

SUPERVISORY RESPONSIBILITIES

Team leadership and resource management (25%)

. Manage and develop the application analysts and technical staff on the team. Set goals, assign responsibilities, balance workloads, and review performance. Identify staffing and coverage needs, help employees build their skills, and make sure documentation and knowledge sharing are part of the team’s work.

QUALIFICATIONS

Education and Work Experience

At least 7 years of experience in business applications, ERP, or enterprise systems, including at least 3 years leading a team and managing direct reports. Experience with JD Edwards EnterpriseOne, application projects, integrations, reporting, and vendor management is required.

Desired Education and Experience

A bachelor’s degree in Information Systems, Computer Science, Business Administration, or a related field is preferred; equivalent relevant experience will be considered. Experience with JD Edwards EnterpriseOne and applications supporting manufacturing or distribution is preferred.

Certificates and Licenses

No specific certification or license is required.

Job Specific Knowledge

Enterprise applications and business processes across Finance, Sales, Purchasing, Manufacturing, Inventory, and Distribution. Application support, requirements analysis, testing, release management, security and access controls, and recovery dependencies. Enough knowledge of integrations, EDI, data flows, reporting, and analytics to assess recommendations and guide the work of specialists. The team supports JD Edwards EnterpriseOne; IBM i / AS400 and DB2; RFgen; EDI; APIs, JDE Orchestrator, and managed file transfer/SFTP; Power BI; SQL and SEQUEL; and reporting and document-output platforms. The manager draws on internal staff and outside specialists to support these systems.

Competencies

Leadership and accountability. Set clear expectations, help employees develop, delegate work appropriately, and follow through on commitments.

Business judgment and prioritization. Weigh business needs, risk, cost, and available resources when deciding where to focus the team’s time.

Communication and collaboration. Explain issues, options, and tradeoffs clearly to users, technical teams, vendors, and business leaders.

Problem solving and delivery. Ask good questions, evaluate recommendations, and bring in the right expertise to resolve problems. Keep work moving when priorities compete.

Continuous learning and adaptability. Actively learn about AI and other emerging technologies, consider where they could help the business, and be willing to adopt new tools and ways of working. AI expertise is not required.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical DemandsRegularly uses a computer, reviews information, and communicates with colleagues and business partners. Occasionally moves between office and operational areas.

Working ConditionsPrimarily works in an office, with occasional visits to manufacturing or warehouse areas. Follows applicable site safety requirements.

Hours of WorkRegular business hours, with occasional work outside normal hours to support critical incidents, planned system changes, and business deadlines.

Compensation Information

Compensation Information:115,440.00 - 192,400.00 USD AnnualITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.

As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.