Business Applications Analyst, Maintenance IQ - Remote (US) - Yardi Maintenance IQ or similar s[...]

Welltower; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

A leading real estate firm in the United States is seeking an experienced Operations Specialist to enhance customer journeys and manage CRM implementations. The ideal candidate has over 3 years of experience in operations and a background in finance or technology. This position offers a competitive salary, comprehensive benefits, and opportunities for professional growth and advancement.

Benefits

Competitive base salary plus annual bonus

Generous paid time off and holidays

Employee stock purchase program

Employer-matching 401(k) program

Student debt program

Qualifications

• Minimum of 3 years of experience in operations, financial or technology implementation.
• Proven ability to handle complex CRM implementation projects.
• Experience managing portfolios of work.

Responsibilities

• Develop and leverage relationships with stakeholders to meet business objectives.
• Provide expertise in designing and optimizing resident journeys.
• Manage project plans and timelines.

Skills

Operations Management

Financial Analysis

Customer Journey Design

Interpersonal Skills

Education

Bachelor’s degree in accounting, finance, marketing or related field

Tools

Yardi’s CRM

RentCafé

Job description

Overview

Employer Industry: Senior Living and Wellness-Focused Real Estate

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What to Expect

• Develop and leverage relationships with internal and external stakeholders to meet strategic business objectives
• Provide expertise in designing and optimizing resident journeys, ensuring standardization
• Collaborate with the Yardi implementation team and third-party data consultants for CRM and RentCafé module execution
• Conduct comprehensive training to ensure proficient use of CRM and RentCafé systems
• Manage project plans and timelines while addressing ongoing support issues and optimizing workflows

What is Required

• Minimum of 3 years of experience in operations, financial, or technology implementation
• Strong understanding of customer journey design and best practices
• Proven experience working on complex CRM implementation projects
• Ability to manage portfolios of work and strong interpersonal skills
• Bachelor’s degree in accounting, finance, marketing, or a related field is preferred

How to Stand Out

• Preferred experience with Yardi’s CRM, RentCafé, and associated modules
• Project management and technical support experience
• Experience planning and working on implementations of system changes in a SOX environment
• Agile, Six Sigma, or PMP certification strongly preferred

Benefits

• Competitive base salary plus annual bonus
• Generous paid time off and holidays
• Employee stock purchase program with a 15% discount
• Employer-matching 401(k) program and profit-sharing program
• Student debt program contributing up to $10,000 towards your student loans
• Opportunities for professional growth and advancement

Note

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.