Business and System Analyst, GSOC Program

AbbVie; Illinois; On-site; USD 70,000 - 100,000; Full time

Benefits offered by this job

Comprehensive benefits package

Paid time off

Short-term incentive programs

Job summary

AbbVie seeks a GSOC Data Analyst in Illinois to join the Global Security Operations Center, blending data analysis, system administration, and reporting to strengthen GSOC systems and enable actionable insights during risk events.

You will collect, normalize, and analyze security data, develop dashboards, and support integrations and automation while collaborating with cross-functional partners to meet business needs and compliance standards.

Qualifications

• Bachelor's degree preferred in data analytics, information systems, business, computer science, or related field.
• 2–3 years’ experience in data analytics, reporting, system support, or related role; GSOC/SOC experience preferred.
• Strong proficiency in Microsoft Office, especially Excel; Power BI or similar visualization tools preferred; AI-enabled tools and automation a plus.
• Experience supporting business or operational systems, including user access, troubleshooting, or integrations.
• Experience with Genetec and Everbridge systems preferred.
• Ability to map requirements and translate operational needs into functional data and reporting solutions.
• Strong analytical and problem-solving skills; ability to synthesize data into clear insights.
• Excellent communication, organizational, and stakeholder-management skills.

Responsibilities

• Partner with GSOC leadership to gather and translate operations and reporting requirements.
• Support administration, configuration, and day-to-day GSOC system functionality and issue coordination.
• Collect, clean, organize, and maintain security-related datasets for reporting and analysis.
• Monitor data flows and system performance; coordinate data quality issue resolution.
• Develop and deliver recurring reports, dashboards, and briefings for GSOC leadership.
• Analyze incident trends to identify risks and improvement opportunities.
• Assist with testing, upgrades, and new capabilities including automation and AI-enabled analytics.
• Document data definitions, reporting logic, workflows, and system processes.
• Collaborate with Global Security, IT, vendors, and end-users to align systems with needs.
• Apply data governance, access control, privacy, and security best practices.

Skills

Data analytics

Excel

Power BI

Data visualization

Analytical thinking

Stakeholder management

Education

Bachelor's degree in data analytics / related field

High School diploma

Tools

Genetec

Everbridge

APIs / integrations

Job description

About AbbVie

AbbVie's mission is to discover and deliver innovative medicines and solutions that solve serious health issues today and address the medical challenges of tomorrow. We strive to have a remarkable impact on people’s lives across several key therapeutic areas including immunology, oncology and neuroscience and products and services in our Allergan Aesthetics portfolio.

This role supports the Global Security Operations Center (GSOC) by combining data analysis, system administration, and reporting responsibilities to maintain and improve GSOC systems, ensure data accuracy and reliability, support integrations and troubleshooting, and deliver actionable insights. The role partners closely with GSOC leadership and internal stakeholders to ensure systems, data, and reporting align with operational needs and business objectives, enabling effective decision‑making during both steady‑state and high‑impact risk events.

Responsibilities

• Partner with GSOC leadership and key stakeholders to gather, document, and translate operational and reporting requirements into practical data, system, and reporting solutions.
• Support the administration, configuration, and day‑to‑day functionality of GSOC systems and applications, including basic troubleshooting and coordination of issue resolution.
• Collect, clean, organize, and maintain security‑related data sets used for reporting, analysis, and operational decision‑making.
• Monitor system performance and data flows, identify data quality or system issues, and coordinate resolution to help ensure stable, reliable GSOC operations.
• Develop and deliver recurring reports, dashboards, and briefings (weekly, monthly, quarterly) for GSOC leadership and key stakeholders.
• Analyze trends across incidents, alarms, emergencies, risk events, and GSOC operations to identify risks, opportunities, and areas for improvement.
• Assist with system testing, enhancements, upgrades, and new capabilities, including automation, integrations, and AI‑enabled analytics, where applicable.
• Document data definitions, reporting logic, workflows, and system processes to improve consistency, transparency, and knowledge sharing.
• Collaborate with Global Security partners, IT teams, vendors, and other internal functions to ensure GSOC systems and reporting align with business needs and end‑user requirements.
• Apply data governance, access control, privacy, and security best practices to protect information and support compliance expectations.

Qualifications

• High School diploma required. Bachelor’s Degree preferred, preferably in data analytics, information systems, business, computer science, or a related field.
• 2-3 years’ experience in data analytics, reporting, system support, or a related role preferred. Prior experience working in a GSOC or SOC preferred.
• Strong proficiency in Microsoft Office, especially advanced Excel; experience with Power BI or similar visualization tools preferred. Experience with AI‑enabled tools, automation, or API‑based integrations is a plus.
• Experience supporting business or operational systems, including user access, troubleshooting, or integrations.
• Experience with Genetec and Everbridge systems preferred.
• Ability to gather and document requirements, map processes, and translate operational needs into functional data and reporting solutions.
• Strong analytical and problem‑solving skills with the ability to synthesize complex data into clear, actionable insights.
• Excellent communication, organizational, and stakeholder‑management skills.
• Ability to work independently and collaboratively in a fast‑paced, global, and operationally sensitive environment.
• Knowledge of data privacy, access management, and security best practices preferred; experience supporting incident response, crisis management, or security operations strongly preferred.

Benefits

• The compensation range described below is the range of possible base pay compensation that the Company believes in good faith it will pay for this role at the time of this posting based on the job grade for this position. Individual compensation paid within this range will depend on many factors including geographic location, and we may ultimately pay more or less than the posted range. This range may be modified in the future.
• We offer a comprehensive package of benefits including paid time off (vacation, holidays, sick), medical/dental/vision insurance and 401(k) to eligible employees.
• This job is eligible to participate in our short‑term incentive programs.

AbbVie is an equal opportunity employer and is committed to operating with integrity, driving innovation, transforming lives and serving our community. Equal Opportunity Employer/Veterans/Disabled.