Business and Employment Specialist (BES2) in the Hermiston WorkSource Office

Oregon Inc; Salem (OR); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Public Service Loan Forgiveness

Bilingual Pay Differential

Descripción de la vacante

The Oregon Employment Department seeks a Business and Employment Specialist (BES2) at the Hermiston WorkSource Office. You will interview job seekers, guide them through applications, and connect them with training opportunities to support diverse communities.

Two years of customer service experience is required; bilingual Spanish/English skills are a plus and may qualify for a 5% bilingual pay differential. This on-site role includes state-wide travel.

Formación

• Two years of experience providing customer service, including requesting and reviewing information and deciding actions.
• Two years of education or experience; 45-quarter (30-semester) credits in HR, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, or related field can substitute for one year of experience.

Responsabilidades

• Interview a high volume of job seekers to identify goals, transferability of skills, and interests.
• Provide job seeker referrals and guidance for applications, documents, and interviewing techniques.
• Advise claimants of potential eligibility problems to their claim.
• Provide progressive assessments to inform services with other WorkSource staff.
• Assist claimants with training opportunities.
• Travel extensively throughout the state.

Conocimientos

Customer service

Educación

HR / related field credits

Descripción del empleo

Position Title

Business and Employment Specialist (BES2) in the Hermiston WorkSource Office

Initial Posting Date

11/10/2026

Application Deadline

11/22/2026

Agency

Employment Department

Salary Range

$4,519 - $6,276

Position Type

Employee

Job Description

Although not required, do you have bilingual Spanish/English skills? Are you passionate about serving diverse populations? Are you looking to be a part of meaningful and impactful work? Are you committed to exceeding customer expectations? If so, please consider joining our WorkSource Oregon team!

You do not need to have bilingual Spanish/English reading and speaking skills for this position. However, if you do have bilingual Spanish/English reading and speaking skills, we encourage you to apply! We serve diverse communities and recognize the importance of serving people in their preferred language.

At the Oregon Employment Department, we actively support a workforce that is representative of the people we serve including people from various races, genders, abilities, cultures, language skills, geographic locations, and justice system involvement. We value your life experiences and encourage everyone to apply with your transferable skills and qualifications from your work, school, and volunteer experiences. Please let us know if you need a reasonable accommodation.

What You Will Do

• Interview a high volume of job seekers to identify goals/needs, transferable skills, and interests.
• Provide job seekers referrals for job listings, provide guidance for the application process, document writing, and interviewing techniques.
• Advise claimants of potential eligibility problems/issues to their claim.
• Provide progressive assessments to job seekers, as needed, to inform provision of services on an ongoing basis with other WorkSource staff.
• Assist claimants with training opportunities.
• Travel extensively throughout the state.

What We Are Looking For

Required Minimum Qualifications

• Two years of experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information.
• Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.
• Two years of education or experience; listed above are examples of acceptable experience. 45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.

Desired Attributes

• Responsibility: Demonstrated responsibility for your own actions and committed to performing assigned tasks. Ability to comply with requirements regarding sensitive and confidential data.
• Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, deliver high‑quality work on time, and remain productive under pressure.
• Willingness to Learn: Demonstrated ability to being open to new experiences, seeking both positive and negative feedback, looking back on past experiences and considering alternate courses of action and finding patterns and order in complex information.
• Customer Focus: Ability to professionally interact with a high volume of diverse customers while providing exceptional service.
• Working with Information: Ability to use data, critical thinking, and analytical reasoning to gather information and apply laws, rules, and policies to solve problems and make decisions.
• Commitment to Valuing Diversity and Promoting Inclusion: Demonstrated ability to work effectively and respectfully with individuals from diverse backgrounds, experiences, perspectives, and identities. Commitment to fostering an inclusive environment where all customers and coworkers are treated with dignity and respect. Ability to recognize and address barriers to equitable access, services, and outcomes.
• Comfort in Working with Escalated Customers: Demonstrated ability to remain calm, professional, and solution-focused while interacting with upset, frustrated, or emotionally charged customers. Ability to use active listening, de‑escalation techniques, conflict resolution skills, and sound judgment to resolve concerns while maintaining compliance with policies and procedures.

What’s In It For You

• A workplace that balances productivity with enjoyment and encourages learning and mentoring.
• Rewarding work in a dynamic and creative environment with colleagues who are passionate about public service.
• Work/life balance, 11 paid holidays a year, and a competitive benefits package.
• Public Service Loan Forgiveness opportunity!
• Get There - Oregon’s easy‑to‑use carpool matching tool and trip planner.

Additional Information

• During the application process, the State of Oregon does not request nor require information regarding an applicant’s age, date of birth, or educational attendance or graduation dates.
• The use of outside resources such as Artificial Intelligence software during applicant skill assessments, examinations, and/or interviews is prohibited unless otherwise stated by the hiring agency. Unauthorized use of outside resources during the hiring process will result in disqualification.
• This position is represented by the Service Employees International Union (SEIU).
• This recruitment may be used to fill current and future Permanent, Limited Duration, Job Rotation and Temporary vacancies as they occur.
• The salary listed is the non-PERS qualifying salary range. If the successful candidate is PERS‑qualifying, the salary range will reflect the additional 6.95%. Please review the Classification and Compensation page for more details.
• Eligible veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.
• Salary Determination: The information in your Workday profile will be used to complete an equal pay assessment to determine salary placement upon hire.
• Bilingual Pay Differential: Employees assigned to use Spanish/English bilingual skills in the regular performance of their duties will receive a monthly pay differential of 5% over their base salary pay.
• United States Employment Eligibility: The Oregon Employment Department does not offer visa sponsorship. Within three days of hire, all applicants will be required to complete the US Department of Homeland Security's Form I-9, confirming authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards. The Oregon Employment Department is an E-Verify employer. If you are the successful candidate you must present your I-9 acceptable documents (See page 2) for employment verification.

Work Location Information

This position will report to the Hermiston WorkSource Office and is not suitable for remote or hybrid remote work.

Criminal Records Check

The Employment Department is committed to being a leader in providing its employees with fair and equal employment opportunities and recognizes that as a best practice in equity and inclusion, criminal background check policies shall be job related and consistent with business necessity. For positions with authorized access to FBI Criminal Justice Information Services (CJIS) information, a separate criminal records check is conducted by the Oregon State Police. If you would like further information on how each criminal records check is conducted, please read our Criminal Record Check Policy or contact us at the number below with any questions. Note: To verify identification, the successful candidate will be subject to a criminal background check which may require a fingerprint‑based background check as a condition of employment.

Contact Information

If you have questions about the position or need an alternate format to apply, please contact us at 503‑947‑1289; [e-mail]. Please be sure to include the job requisition ID number.

Helpful Links & Resources

Reasonable Accommodations | Veterans Resources | How to Set Job Alerts | Workday Applicant FAQ Interview Scoring Criteria used during recruitment | What You Need to Know to Get the Job

Come for a job. | Stay for a career. | Make a difference ... for a lifetime!

The Oregon Employment Department is an Equal Opportunity, Aff… We foster fairness, equity, and inclusion to maintain a workplace environment where everyone is treated with respect and dignity regardless of race, color, national origin, religion, sex, sexual orientation, gender identity, marital status, age, veteran status, disability, or status as a victim of domestic violence, harassment, sexual assault, or stalking. This applies to every aspect of our employment practices, including recruitment, hiring, retention, promotion, and training.