Business and Client Services Leader of Learning and Development

ООО «ХАГЕМАЕР ГРУПП»; New York (NY); Hybrid; USD 136,000 - 271,000; Full time

Benefits offered by this job

Health and welfare benefits

Tuition assistance

401(k) and retirement programs

Employee assistance programs

Job summary

Marsh is seeking a Business & Client Services Leader of Learning and Development in New York. You will define and execute enterprise learning strategies, guiding a 30-person team across Risk BCS and P&I BCS to develop technical capability and workforce readiness.

This hybrid role requires collaboration across geographies, leadership in adult learning, and the ability to translate strategy into scalable programs while measuring ROI on learning investments.

Qualifications

• Bachelor's degree required.
• Minimum 5 years of Learning & Development experience.
• Minimum 3 years of Leadership experience in Learning & Development.
• Proven track record of designing enterprise-scale learning programs across multi-geography organizations.
• Deep expertise in adult learning principles, instructional design, and modern learning technologies (LMS, learning platforms, virtual delivery).

Responsibilities

• Define, build, and execute comprehensive learning strategies across Risk BCS and P&I BCS globally.
• Lead a team of ~30 professionals and report to the BCS Chief People Officer.
• Collaborate with business leadership to align learning investments with organizational priorities.
• Bridge onshore and offshore operations to transfer knowledge and ensure workforce readiness.

Skills

Visionary leadership

Strategic planning

L&D expertise

Data-driven decision making

Change management

Education

Bachelor's degree

Master's degree in HR/OD or related

IDOL or ACMP certification

Job description

The Business and Client Services (BCS) Leader of Learning and Development is a strategic business partner responsible for defining, building, and executing comprehensive learning strategies that enhance technical capabilities, domain expertise, and workforce readiness across Risk BCS and People & Investments (P&I) BCS globally. This role bridges onshore and offshore operations, ensuring seamless knowledge transfer and continuous professional development for a workforce spanning the US, UK, and multiple Global Capability Centers (GCC) including India, Poland, Portugal, and Mexico. As leader, this person will design enterprise-level learning initiatives, manage a team of ~30 professionals, report directly to the BCS Chief People Officer, with a dotted reporting line to the BCS Talent Partner, and collaborate with business leadership to align learning investments with organizational priorities. This is a hybrid position with three days required working from our midtown Manhattan office.

What we're looking for:

• A visionary leader who can balance strategic ambition with operational discipline
• A builder: someone who designs scalable processes, invests in people and technology, and leaves lasting organizational capability
• An advocate for learning: passionate about developing others and creating a culture where continuous learning is expected and valued
• A collaborator: comfortable working across geographies, time zones, and organizational boundaries to deliver impact
• An innovator: staying current with L&D trends, experimenting with new modalities, and driving adoption of emerging tools and methodologies
• Data-driven: comfortable with metrics, analytics, and making evidence-based decisions about program investment and prioritization

What you need to have:

• A Bachelor's degree
• A minimum of 5 years of relevant Learning & Development experience
• A minimum of 3 years of Leadership experience in Learning & Development
• Proven track record of designing and delivering enterprise-scale learning programs in complex, multi-geography organizations
• Deep expertise in adult learning principles, instructional design, and modern learning technologies (LMS, learning platforms, virtual delivery)

What makes you stand out:

• Master's degree in Human Resources, Organizational Development, or related field
• Certification in instructional design (e.g., IDOL, ATD) or change management (ACMP)
• Experience building and leading high-performing teams (managing 20+ learning professionals or equivalent scope)
• Strategic mindset: ability to translate business strategy into learning roadmaps and demonstrate ROI on learning investments
• Strong knowledge of onboarding, knowledge transfer, and capability building in shared services or offshore environments
• Demonstrated success in change management and building organizational learning cultures
• Excellent communication and stakeholder management skills; ability to influence across levels in matrix organizations
• Experience in financial services, insurance, or risk/compliance domains
• Familiarity with Agile and Lean approaches to learning program development
• Prior experience managing Global Capability Center (GCC) teams or distributed workforce learning initiatives
• Knowledge of emerging L&D trends: micro-credentials, AI-powered personalized learning, skill marketplaces

Why join our team:

Be part of a supportive and inclusive work environment that values diverse perspectives and encourages innovation. We help you be your best through professional development opportunities, interesting work and with support from leadership. Contribute to a company that is dedicated to excellence, integrity, and delivering exceptional value to clients. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

The applicable base salary range for this role is $135,700 to $271,200. The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting [e-mail].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.