Business Analytics Manager Senior - Consumer Data Solutions & Analytics

PNC Financial Services Group, Inc.; Cleveland (OH); On-site; USD 123,000 - 275,000; Full time

Benefits offered by this job

Medical insurance

401(k) with match

Paid time off & holidays

Job summary

PNC Financial Services Group, Inc. is seeking a Senior Business Analytics Manager to lead customer data analytics and governance.

Based in multiple cities including Cleveland, OH, the role focuses on data quality, lineage, and regulatory compliance across the enterprise. You will partner with business, technology, risk, and legal stakeholders to define data requirements, resolve issues, and deliver auditable solutions that support enterprise standards.

Qualifications

• 8+ years in Data Analytics, Business Analytics, BI, or Data-Driven Decision Support.
• Strong experience presenting complex analytical findings to executives.
• Experience supporting Risk Management, Governance, Compliance, or Regulatory initiatives.
• Advanced SQL with complex queries, joins, aggregations, subqueries, validation, and performance optimization.
• Strong Python for data analysis, manipulation, automation, quality monitoring, and predictive analytics.
• Experience creating dashboards with Tableau or Power BI.
• Experience in customer data environments and data governance.

Responsibilities

• Lead analytics and data management initiatives across customer data domains.
• Define and monitor data quality rules for completeness, accuracy, validity, consistency, timeliness, and integrity.
• Analyze data across source systems and master data platforms to identify gaps and root causes.
• Build and maintain data quality dashboards, scorecards, and management reporting using SQL, Python, Tableau, or Power BI.
• Establish data quality thresholds, KPIs, and remediation tracking; document data definitions and lineage.
• Partner with data owners, stewards, tech teams, and business users to define controls and ownership.
• Support regulatory compliance, audits, and risk management with traceable analyses and remediation reporting.
• Coordinate issue management from identification to closure and monitoring.
• Communicate data risks, quality trends, and remediation status to senior leaders.

Skills

SQL

Python

Tableau/Power BI

Data governance

Stakeholder management

Data quality

Regulatory & risk

Communication

Data modeling

Mentoring

Education

Bachelor's degree

Tools

Job description

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success.

As a Business Analytics Manager Senior within PNC's Consumer Data Solutions & Analytics organization, you will be based in Pittsburgh, or Philadelphia, PA; Cleveland, OH; Washington, DC; or Tyson's Corner, VA.

Job Overview

The Consumer Data Solutions & Analytics team is seeking a highly motivated and strategic Business Analytics Manager Senior to lead analytics and data management initiatives across the customer data domain.

The role will focus on improving the quality, completeness, accuracy, consistency, lineage, and control of customer data used in business operations, risk management, regulatory compliance, and customer-focused decisions. The ideal candidate brings deep experience in customer data, data quality management, data governance, and risk and compliance environments. This individual will partner with business, technology, data governance, risk, legal, and compliance stakeholders to define data requirements, identify control gaps, resolve data issues, and deliver sustainable, auditable solutions that support enterprise standards and regulatory obligations.

Key Responsibilities

• Lead complex analytics and data management initiatives involving customer identity, profile, contact, account relationship, consent, preference, and other customer-domain data.
• Define, implement, and monitor data quality rules and controls for completeness, accuracy, validity, consistency, timeliness, uniqueness, and integrity.
• Analyze customer data across source systems, master data platforms, and downstream applications to identify anomalies, gaps, reconciliation breaks, and systemic root causes.
• Build and maintain data quality dashboards, scorecards, exception reports, and management reporting using SQL, Python, Tableau, or Power BI.
• Establish measurable data quality thresholds, key performance indicators, key risk indicators, issue escalation criteria, and remediation tracking.
• Partner with data owners, data stewards, technology teams, and business users to document data definitions, lineage, business rules, controls, and ownership.
• Support regulatory compliance, audit, and risk management activities by producing traceable analysis, control evidence, impact assessments, and remediation reporting.
• Assess customer data risks, translate regulatory and policy expectations into analytical or control requirements, and identify opportunities to strengthen preventive and detective controls.
• Coordinate issue management from identification and prioritization through root-cause analysis, corrective action, validation, closure, and ongoing monitoring.
• Communicate customer data risks, quality trends, control effectiveness, and remediation status to senior leaders and cross-functional stakeholders.
• Drive automation and standardization of data profiling, validation, reconciliation, exception management, and reporting processes.
• Mentor analysts and promote consistent practices for customer data analysis, data quality testing, documentation, and control execution.

Required Experience & Skills

• 8+ years of experience in: Data Analytics, Business Analytics, Business Intelligence, and/or Data-Driven Decision Support.
• Strong experience presenting complex analytical findings to business and executive stakeholders.
• Demonstrated success communicating with cross-functional teams and senior leadership.
• Strong analytical thinking and problem-solving abilities.
• Experience supporting Risk Management, Governance, Compliance, or Regulatory-focused initiatives.
• Advanced SQL expertise including: Complex Queries, Joins, Aggregations, Subqueries, Data Validation, and Performance Optimization.
• Strong Python programming and coding experience including: Data Analysis, Data Manipulation, Reporting Automation, Data Quality Monitoring, and Predictive Analytics.
• Experience developing dashboards and visualizations using Tableau or Power BI.
• Experience working within customer-focused data environments and consumer data domains.
• Strong presentation, communication, and stakeholder management skills.
• Ability to influence business decisions through analytics and data storytelling.

Preferred Qualifications

• Experience with Generative AI solutions, Large Language Models (LLMs), prompt engineering, or AI-powered business applications.
• Banking, Consumer Finance, FinTech, or Financial Services industry experience.
• Experience supporting Regulatory Reporting, Risk Analytics, Customer Analytics, Fraud Analytics, or Compliance Analytics.
• Knowledge of data governance frameworks and enterprise data management practices.
• Experience leading analytics strategy and enterprise reporting initiatives.
• Familiarity with machine learning, predictive analytics, and advanced statistical modeling.
• Experience partnering with Risk, Compliance, Legal, Technology, and Product teams.

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.

Job Description

Directs the strategic design, management, and implementation of an enterprise-wide business analytics programs to drive customer solutions, service innovation and profitability. Leads development and execution of complex analytical solutions to meet business requirements. Leading the research, development and adoption of new and emerging analytics technologies; identifying technology-based business opportunities. Implementing mechanisms for ensuring that information provided is accurate, meaningful, has integrity, manages risk and meets the needs of the senior leadership. Directing, motivating, developing and managing the performance of the management team and key staff.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. PNC also has fundamental expectations of our people managers. As a manager of talent in PNC, you will be expected to: Include Intentionally - Cultivates diverse teams and inclusive workplaces to expand thinking. Live the Values - Role models our values with transparency and courage. Enable Change - Takes action to drive change and innovation that will transform our business. Achieve Results - Takes personal ownership to deliver results. Empowers and trusts others in decision making. Develop the Best - Raises the bar with every talent decision and guides the achievement of all employees and customers.

Qualifications

Preferred Skills Analytical Thinking, Business Intelligence (BI), Concept Development, Data-Driven Decision Making, Data Integration, Market Research, Performance Metrics, Qualitative Research, Strategic Planning Competencies Analytical Thinking, Business Analytics, Business Case Justification, Effective Communications, Emerging Technologies, Organizational Savvy and Politics.

Work Experience Roles at this level typically require a university / college degree. Higher level education such as a Masters degree, PhD, or certifications is desirable. Industry experience is typically 8+ years. At least 5 years of prior management experience is typically required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Education

Bachelors

Certifications

No Required Certification(s)

Licenses

No Required License(s)

Language Assessments

No Required or Preferred Language Assessments

Pay Transparency

Base Salary: $123,200.00 – $274,560.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance.

Application Window Generally, this opening is expected to be posted for two business days from 08/21/2026, although it may be longer with business discretion.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, including select programs fully paid, a robust wellness program with financial incentives.

In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

For nearly 160 years, PNC has strived to make a meaningful impact for our employees, customers, communities, and shareholders. We believe our success and positive reputation are built on open and honest dialogue, an unwavering focus on smart risk management, relationship-based customer service and community investments. Our inclusive workplace allows our employees to be heard, valued, and developed to do their best work. Being a great place to work means we are making a lasting difference for everyone we serve. Check out the top reasons to join PNC. PNC’s total rewards package includes things like time off, benefits, learning and career development, wellness programs, recognition and much more. The benefits and programs highlighted below are just a sampling of what PNC offers its employees. To learn more, visit our Total Rewards page.