Senior Bus Analytics Consultant

PNC; Pittsburgh (Allegheny County); On-site; USD 110,000 - 150,000; Full time

Benefits offered by this job

Health insurance

401(k) with employer match

Paid time off

Job summary

PNC is seeking a Senior Business Analytics Consultant in the Retail Tech group, with base options in Pittsburgh, Strongsville, Dallas, or Birmingham. The role partners with business stakeholders and tech teams to analyze processes, document requirements, and manage testing and releases across multiple platforms.

The ideal candidate demonstrates strong analytical skills, effective communication, and experience coordinating change management and production support.

Qualifications

• Experience in Business Analysis, Business Analytics, Project Coordination, or a related role.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Experience working with Jira for requirements management, user stories, defect tracking, and project coordination.
• Hands→on experience with software testing, including test planning, test execution, and defect management.
• Ability to write clear and comprehensive business requirements, technical specifications, and process documentation.
• Knowledge of change management processes and experience utilizing ServiceNow for change record management.
• Strong analytical and problem‑solving skills with the ability to understand complex data and application functionality.
• Excellent verbal and written communication skills.
• Demonstrated ability to build effective partnerships and collaborate with cross‑functional teams and stakeholders at all levels.

Responsibilities

• Analyze and understand application data, business processes, and system functionality to support operational and strategic initiatives.
• Create and maintain user stories, business requirements, functional specifications, and technical documentation.
• Coordinate and manage testing activities, including test planning, execution, defect tracking, and validation of results.
• Execute testing activities as needed to support project timelines and release schedules.
• Create and manage change records through ServiceNow to ensure compliance with change management procedures.
• Coordinate release activities and prepare release documentation for production deployments.
• Facilitate meetings, workshops, and deep‑dive sessions to address business requests, identify solutions, and resolve production issues.
• Partner with cross‑functional teams to gather requirements, communicate project status, and support issue resolution.
• Monitor production issues and collaborate with stakeholders to identify root causes and recommend solutions.
• Ensure project deliverables, documentation, and testing activities align with organizational standards and best practices.

Skills

Business Analysis

Project Coordination

Stakeholder Communication

Testing & QA

Documentation

Cross-functional Collaboration

Tools

Jira

ServiceNow

Job description

Position Overview

R228546

Job Profile

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a Senior Business Analytics Consultant within PNC’s Retail Tech organization, you will be based in Pittsburgh, PA; Strongsville, OH; Dallas, TX or Birmingham, AL.

The Senior Business Analytics Consultant serves as a key liaison between business stakeholders, technology teams, and operational partners to support application enhancements, production support, and release management activities. This role is responsible for analyzing business processes and data, documenting requirements, coordinating testing efforts, managing change activities, and ensuring successful deployment of application updates. The ideal candidate is highly analytical, detail‑oriented, and able to collaborate effectively across multiple teams to drive business outcomes.

Key Responsibilities

• Analyze and understand application data, business processes, and system functionality to support operational and strategic initiatives.
• Create and maintain user stories, business requirements, functional specifications, and technical documentation.
• Coordinate and manage testing activities, including test planning, execution, defect tracking, and validation of results.
• Execute testing activities as needed to support project timelines and release schedules.
• Create and manage change records through ServiceNow to ensure compliance with change management procedures.
• Coordinate release activities and prepare release documentation for production deployments.
• Facilitate meetings, workshops, and deep‑dive sessions to address business requests, identify solutions, and resolve production issues.
• Partner with cross‑functional teams to gather requirements, communicate project status, and support issue resolution.
• Monitor production issues and collaborate with stakeholders to identify root causes and recommend solutions.
• Ensure project deliverables, documentation, and testing activities align with organizational standards and best practices.

Qualifications

Required Skills & Experience

• Experience in Business Analysis, Business Analytics, Project Coordination, or a related role.
• Strong project management and organizational skills with the ability to manage multiple priorities simultaneously.
• Experience working with Jira for requirements management, user stories, defect tracking, and project coordination.
• Hands‑on experience with software testing, including test planning, test execution, and defect management.
• Ability to write clear and comprehensive business requirements, technical specifications, and process documentation.
• Knowledge of change management processes and experience utilizing ServiceNow for change record management.
• Strong analytical and problem‑solving skills with the ability to understand complex data and application functionality.
• Excellent verbal and written communication skills.
• Demonstrated ability to build effective partnerships and collaborate with cross‑functional teams and stakeholders at all levels.

Preferred Qualifications

• Experience supporting application releases and production support activities.
• Understanding of Agile methodologies and Scrum practices.
• Experience Facilitating Stakeholder Meetings And Requirements Workshops.
• Familiarity with data analysis, reporting, and business intelligence concepts.

Job Description

• Leverages complex analytical tools to provide business and technical expertise for the analytics process, tools and useful applications across multiple functions or business units to create data driven solutions.
• Consulting to clients on tool and strategy implementation and monitoring, statistical scoring, business intelligence, data quality, and analytical product / solution development.
• Determining the optimal analytic approach and supporting development, implementation and enhancements.
• Conceptualizing, developing and continuously optimizing analytical solutions for business leadership to enable data driven decision making.
• Analyze results and make recommendations for key business partners and senior management or communicate conclusions from complex analytical solutions to a wide range of audiences.

Benefits

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full‑time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long‑term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; backup child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.

Disability Accommodations Statement

If an accommodation is required to participate in the application process, please contact us via email at [e-mail]. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions.

Equal Employment Opportunity (EEO)

PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history.

California Residents

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