Business Analytics Lead Analyst - Adoption Intelligence Analyst - Evernorth - Remote

Cigna in; Bloomfield (CT); Remote; USD 77,000 - 129,000; Full time

Job summary

A healthcare company is seeking an Adoption Intelligence Analyst to perform deep outcomes analysis and identify risks impacting the adoption of new capabilities. The ideal candidate will hold a Bachelor's degree, have at least 5 years of relevant experience, and be skilled in data analysis. Competitive salary range of $77,300 - $128,800 with comprehensive benefits offered.

Benefits

Comprehensive health-related benefits

401(k) with company match

Tuition reimbursement

Paid time off and holidays

Qualifications

• 5+ years of experience in business analysis, performance measurement, or operational insights.
• Excellent communication and documentation abilities.
• Familiarity with structured testing, simulation, or test-and-learn methods.

Responsibilities

• Conduct detailed analysis of process outcomes to identify breakdowns.
• Translate complex data into clear, actionable insights.
• Support the development of scorecards and dashboards.

Skills

Analytical and organizational skills

Communication skills

Proficient in Microsoft Office Suite

Education

Bachelor's degree or equivalent work experience

Tools

Microsoft Excel

Job description

Business Analytics Lead Analyst - Adoption Intelligence Analyst - Evernorth - Remote (Finance)

The Adoption Intelligence Analyst is a critical thinker and independent contributor within the Outcomes & Insights team of the Adoption Center. This role is responsible for performing deep outcomes analysis, identifying gaps and breakdowns in business processes, and surfacing risks that impact the successful adoption of new capabilities across strategic initiatives. This position plays a key role in enabling data-informed decision-making, supporting rapid iteration, and ensuring that adoption efforts are aligned with operational goals and measurable outcomes. The Analyst partners closely with the Adoption Design Team, Issue Managers, and Adoption Experience Managers to ensure insights are actionable and drive continuous improvement.

Job Responsibilities

• Outcomes Analysis & Risk Detection: Conduct detailed analysis of process outcomes to identify breakdowns and enable rapid iteration.
• Outcomes Analysis & Risk Detection: Act as an early detector of risks and issues across delivery, program, and business operations.
• Outcomes Analysis & Risk Detection: Organize and submit findings to Adoption Issue Management for resolution.
• Insight Generation & Communication: Translate complex data into clear, actionable insights that inform strategic decisions.
• Insight Generation & Communication: Support the development of scorecards and dashboards that track performance against expected outcomes.
• Insight Generation & Communication: Collaborate to ensure insights are visualized effectively.
• Cross-Functional Collaboration: Partner with Adoption Design Team and Adoption Issue Managers to validate findings and inform resolution strategies.
• Cross-Functional Collaboration: Engage with Adoption Experience Managers to ensure insights are aligned with the Adoption Business Plan.
• Cross-Functional Collaboration: Contribute to simulation and incubation efforts by surfacing operational risks and performance trends.
• Continuous Improvement: Apply structured analysis methods to support scalability and transformation.
• Continuous Improvement: Contribute innovative ideas to enhance analysis frameworks and methodologies.
• Continuous Improvement: Support the scaling of successful insights across initiatives and operational teams.

Qualifications

• Bachelor's degree or equivalent work experience; higher degree strongly preferred
• 5+ years of experience in business analysis, performance measurement, or operational insights
• Strong analytical and organizational skills
• Excellent communication and documentation abilities
• Proficient in Microsoft Office Suite (VLOOKUPs and pivot tables highly preferred)
• Experience supporting transformation initiatives or strategic programs
• Familiarity with structured testing, simulation, or test-and-learn methods
• Knowledge of Medicare and/or Commercial provider data elements is a plus
• Experience working in CPF or HCPM systems preferred

Required Competencies

• Analytical & Insight-Driven: Strong ability to identify root causes, trends, and risks using structured analysis.
• Collaborative & Cross-Functional: Works effectively across Delivery Teams, Adoption Design Team, Adoption Issue Manager, and Adoption Experience Managers.
• Outcome-Focused: Prioritizes insights that accelerate adoption and improve operational performance.
• Comfortable Navigating Ambiguity: Operates in complex, evolving environments and maintains clarity amid shifting priorities.

Other Details

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

Salary: This position anticipates offering an annual salary of 77,300 - 128,800 USD, depending on experience and geographic location. Eligible to participate in an annual bonus plan.

Benefits: Comprehensive health-related benefits from day one, including medical, vision, dental, and well-being/behavioral health programs. 401(k) with company match, company-paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth or related conditions, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, citizenship status, or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [e-mail] for support. Do not email [e-mail] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered unless they enter a qualifying smoking cessation program prior to the start of employment.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.