Business Analyst VBP

ZelTech; Virginia Beach (VA); Hybrid; USD 70,000 - 100,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k with match

Flexible Spending Accounts

Health Savings Account

Employee Assistance Program (EAP)

Bonuses for performance

Educational assistance and training

Job summary

ZelTech in Virginia Beach is seeking a skilled Business Analyst to support municipal operations, service delivery improvements, and technology modernization initiatives. You will partner with city departments, stakeholders, and IT teams to analyze processes, define requirements, and map improvements that boost efficiency and transparency.

Candidates should understand local government, translate needs into actionable specifications, and align with city policies and regulatory requirements.

Qualifications

• Experience eliciting requirements from city departments and stakeholders.
• Ability to translate needs into functional and technical specs.
• Knowledge of municipal processes and policy alignment.

Responsibilities

• Conduct requirements‑gathering sessions with city departments and stakeholders.
• Document business needs and translate into functional/technical requirements.
• Analyze processes and recommend improvements for efficiency.
• Develop workflow diagrams, process maps, and supporting docs.
• Support technology projects through planning, testing, and adoption.
• Ensure solutions align with policies, regulations, and priorities.
• Prepare reports and briefings for leadership and management.
• Collaborate with IT, vendors, and cross‑functional teams to validate requirements.

Skills

Requirements elicitation

Process mapping

Documentation

Stakeholder communication

Public-sector familiarity

Analytical thinking

Education

Bachelor’s degree in Business Administration, Public Administration, Information Systems

Tools

Microsoft Office

Visio

Job description

Work Location:

Virginia Beach, VA (Onsite or Hybrid depending on department policy).

Job Summary:

The City of Virginia Beach is seeking a skilled Business Analyst to support municipal operations, service delivery improvements, and technology modernization initiatives. This role will partner with city departments, community stakeholders, and technical teams to analyze business processes, define requirements, and support projects that enhance efficiency, transparency, and public service outcomes.

The ideal candidate understands local government operations, thrives in a collaborative environment, and can translate complex needs into actionable solutions that align with city policies, strategic goals, and regulatory requirements.

Responsibilities:

• Conduct requirements‑gathering sessions with city departments, program managers, and community stakeholders.
• Document business needs and translate them into functional and technical requirements.
• Analyze existing processes and recommend improvements that support citywide efficiency and service delivery.
• Develop workflow diagrams, process maps, and supporting documentation.
• Support technology projects across the full lifecycle, including planning, testing, implementation, and user adoption.
• Ensure solutions align with municipal policies, state regulations, and city strategic priorities.
• Prepare reports, presentations, and briefings for department leadership and city management.
• Collaborate with IT, vendors, and cross‑functional teams to validate requirements and support system enhancements.
• Assist with change management, training materials, and communication plans for new systems or processes.
• Maintain accurate documentation in accordance with City of Virginia Beach standards.

Requirements:

• Must be a US citizen.
• Bachelor’s degree in Business Administration, Public Administration, Information Systems, or a related field OR 4 more years of relevant experience in lieu of a degree.
• 2–5+ years of experience as a Business Analyst or similar role
• Experience with requirements elicitation, process mapping, and documentation.
• Strong analytical and problem‑solving skills.
• Ability to communicate effectively with both technical and non‑technical stakeholders
• Familiarity with municipal or public‑sector environments.
• Proficiency with tools such as Microsoft Office, Visio, or similar platforms.
• Successful background and drug screening check.

Preferred Requirements:

• Experience working in local government or public‑sector organizations.
• Knowledge of municipal operations, budgeting processes, or public‑service workflows.
• Experience with enterprise systems commonly used in city environments (e.g., ERP, permitting systems, asset management systems).
• Certifications such as CBAP, PMI‑PBA, CSM, or PMP.
• Experience supporting digital transformation or modernization initiatives.

Core Competencies

• Customer Focus and Public Service Orientation
• Collaboration and Relationship Building
• Analytical Thinking and Problem Solving
• Communication and Presentation Skills
• Adaptability and Continuous Improvement Mindset
• Ethical Conduct and Accountability

Physical Demands or Work Environment:

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The majority of the time is spent in an office setting.
• Occasionally lift and/or move up to 25 pounds.
• Specific vision abilities required include close vision, distance, vision, color vision and ability to adjust focus.

About ZelTech:

Founded in 1988 by Ret. Col. Jack L. Ezzell Jr., Zel Technologies is a trusted leader in national security, providing comprehensive research, development, engineering, and operational support to the Department of Defense, the Intelligence Community, and federal agencies. Originally focused on leveraging operational and software expertise to improve time-critical targeting capabilities for the military, the company advanced its capabilities to provide scientific and HUMINT expertise for CBRNE collection and analysis. In the wake of 9/11, Zel Technologies rapidly expanded its capabilities to provide turnkey ISR support services to US Special Operations Forces (SOF), as well as advanced technical & operational intelligence, physical & data science, and engineering support services to the greater Intelligence and SOF Communities supporting global counterterrorism and CWMD operations.

Today, Zel Technologies remains at the forefront of intelligence missions, advancing CWMD and global counterterrorism efforts, while also addressing emerging threats posed by near-peer adversaries. Our team remains committed to delivering adaptive, innovative, and cost-effective solutions across multiple domains, in alignment with the mission priorities of the U.S. Government and its partner nations.

Our Mission:

Through our commitment to innovation and quality, our skilled teams deliver robust, technology driven solutions and insights that empower our customers to overcome complex challenges and achieve their mission objectives.

Our Workforce:

ZelTech team members represent a wide range of backgrounds, skills, experience, and personalities bound together by common objectives and mutual respect. You will join a caring community of professionals, including many military veterans who challenge and support each other in seeking the right solutions to important matters.

Benefits:

• Medical, Dental and Vision Insurance
• 401k immediate vesting with company match
• Flexible Spending Accounts
• Health Savings Account with company contributions
• Employee Assistance Program (EAP)
• Bonuses for performance
• Voluntary life/accidental death & dismemberment
• Educational assistance and special training programs
• Voluntary benefits (accidental, critical illness, whole life)
• Group life insurance (Company paid)
• Short-term and Long-term Disability Insurance (Company paid)
• Paid Time Off (PTO), Holiday Leave, Jury Duty, and Military Leave
• Health and fitness reimbursement
• Referral bonuses
• Employee discounts on various services and products

Equal Opportunities:

ZelTech is an equal opportunity employer and does not discriminate based on race, color, religion, creed, sex, age, sexual orientation, national origin, disability, marital status, military status, genetic predisposition, or any other basis protected by law.