Business Analyst, Student Operations

University Support Services, LLC; Englewood (CO); Remote; USD 100,000 - 110,000; Full time

Job summary

University Support Services, LLC is seeking a Business Analyst for Student Operations. The role partners with IT Strategy and Delivery to turn domain knowledge into clear requirements and priorities, coordinating IT resources and stakeholders from discovery to delivery.

You will work as the IT Business Partner for registrar, clinical rotations, bursar, and financial aid, ensuring student-facing systems meet business needs. The position offers remote work with occasional travel and a 40-hour week.

Qualifications

• Bachelor's degree or equivalent professional experience is required.
• Three+ years in Student Operations or registrar-related work.
• Ability to define requirements and acceptance criteria for IT projects.

Responsibilities

• Identify opportunities to improve student operation processes and lead discovery.
• Document current and future state processes with root-cause analysis.
• Write clear requirements and acceptance criteria for Development and QA.
• Maintain visibility of status, risks, dependencies, and next actions.
• Provide analysis of business value, effort, and risk for prioritization.
• Support UAT and confirm delivered work achieves outcomes.
• Assess production changes and inform stakeholders before go‑live.
• Produce process documentation and knowledge articles.

Skills

Requirements definition

Process mapping

Acceptance criteria writing

Stakeholder management

Remote collaboration

Education

Bachelor's degree in business, information systems, or related field

Tools

Azure DevOps

ServiceNow

Job description

Business Analyst, Student Operations

Department: Office of Information Technology

Reports To: Director, IT Strategy and Delivery

Position Type: Full-Time, Exempt

Location: Remote or distributed, with occasional travel

About Us

Medforth Global Education (MGE) is the shared-services organization behind Rocky Vista University and St. George's University. Our schools exist to meet the growing global need for compassionate, well-prepared healthcare professionals, especially in medically underserved communities. MGE's job is to make sure operations, technology, and administration never stand in the way of student success.

IT Strategy and Delivery is how that works on the technology side. We are a trusted partner to the business, bringing ideas forward and helping academic teams improve how they work. Work comes in through one front door, is prioritized across the enterprise, and is defined before it is built. We measure success by outcomes for students and the institution, not activity. Business Analysts are at the center of it.

The Role

You will be the IT Business Partner for Student Operations, covering the registrar, clinical rotations, bursar, and financial aid. You will become the person who truly understands how these areas work, and you will turn that knowledge into clear requirements, sound priorities, and initiatives that deliver results the business can see. As the primary point of contact between Student Operations and IT for technology needs and improvement initiatives, you will coordinate the right IT expertise and keep stakeholders informed from discovery through delivery.

Development and System Administration own the platforms. You own the business understanding that tells them what to build and why. In student-facing systems, a missed requirement is felt by a student.

This role is a great fit if you are:

• A functional insider. You have worked in the function. You know its deadlines, pressures, and workarounds, and you want to use that knowledge to improve how it runs.
• A structured problem-solver. You ask why before what. You turn loose ideas into clear requirements, bring improvement ideas forward, and keep initiatives moving.
• A trusted partner. You build trust with people from front-line staff to senior leaders, and you can explain a complex issue to anyone in the room.

What You Will Accomplish

First 30 Days: Learn How We Work

• Engage: Shadow student operation teams to understand their work then learn our delivery framework: intake, requirements, prioritization, and change management.
• Connect: Meet colleagues in Development, System Administration, Security, and Service Delivery, and learn who owns what.
• Map: Identify your key stakeholders and learn their active projects, priorities, and pain points.

First 60 Days: Start Leading

• Lead: Run status meetings for your assigned initiatives with minimal guidance.
• Document: Write handoff documentation that Development can act on.
• Facilitate: Facilitate discussions on new initiatives, with support from a tenured Business Analyst.

First 90 Days: Take Flight

• Own: Carry your area's initiatives from discovery to handoff on your own.
• Deliver: Take at least one initiative from discovery through approved requirements to an accepted Development handoff, with agreed measures of success.
• Recommend: Bring your first improvement recommendation for your area to the Director. It could be a process gap, a documentation need, or a risk.

Beyond day 90, your stakeholders should see you as their trusted partner. Build that trust through consistent follow-through and a growing understanding of their goals and challenges.

What You Will Do Day to Day

• Proactively identify opportunities to improve student operation processes. Lead discovery sessions and define the business problem, scope, business rules, dependencies, and success criteria before development begins.
• Document current-state and future-state processes and find the root cause, not just the requested solution.
• Write clear requirements and acceptance criteria that Development and QA can execute against.
• Keep every initiative visible: status, risks, dependencies, decisions, and next actions. Escalate early when work is at risk.
• Provide objective analysis of business value, effort, and risk to support prioritization.
• Support user acceptance testing and confirm that delivered work achieves the intended outcome.
• Assess production changes for downstream impact and make sure affected stakeholders are informed before changes go live.
• Produce process documentation and knowledge articles so the work does not depend on any one person.

How We Divide the Work

Business Analyst – Owns: Business needs, requirements, process analysis, acceptance criteria, initiative visibility. Does Not Own: Technical design, configuration, system administration.

Development and System Administration – Owns: Technical design, implementation, configuration, platform administration. Does Not Own: Business decisions, business priorities.

Business Stakeholders – Owns: Business decisions, priorities within their function, final acceptance. Does Not Own: Technical solution design.

What You Bring

Required

• Bachelor's degree in business, information systems, or a related field. Equivalent professional experience may be considered.
• Higher education experience.
• A minimum of three years working in Student Operations (the registrar's office or clinical rotation administration; bursar and financial aid experience also counts). A prior Business Analyst title is not required.
• Demonstrated ability to define requirements, map processes, and write acceptance criteria.
• A working understanding of the enterprise platforms used in your area, at the level of a knowledgeable business user. You do not need to administer them.
• Clear written and verbal communication with technical and non-technical audiences.
• Personal accountability for your commitments, and the willingness to raise risks and bad news early.

Preferred

• Power user experience with SIS or CRM platforms.
• Familiarity with FERPA and Title IV requirements.
• Experience scheduling or placing students in clinical rotations.
• Experience working alongside development and QA teams in a software delivery lifecycle.
• Familiarity with Azure DevOps and ServiceNow.
• Experience in a remote or geographically distributed team.

Your Functional Area

Student Operations

Scope: Registrar and Clinical Rotations as the primary focus, along with Bursar and Financial Aid.

Experience That Counts: Work in the registrar's office or clinical rotation administration is essential. Experience in the bursar's office or financial aid also counts toward the three-year total.

You will join Business Analysts who support the organization's other functional areas, and you will collaborate with them where work crosses area lines.

What We Offer

• Impact: You will work with business and IT leaders, and your analysis will shape what gets built and in what order.
• Clarity: Work is defined before it is built, ownership is clear, and priorities are set across the enterprise.
• Growth: Learn from tenured Business Analysts, work across multiple universities, and build toward enterprise-level influence.
• Flexibility: Ability to work remotely if more than 30 miles from a local campus/operations location or as part of a distributed team that values responsiveness over face time.

Our Hiring Process

A conversation with the hiring manager, a deep dive with business partners from your functional area, a working session where you walk us through how you would approach a real-world scenario, and a final conversation with leadership.

Working Together

Remote work carries the same expectations for responsiveness, visibility, and follow-through as on-site work. The typical work week is 40 hours, Monday through Friday, with occasional work outside normal hours to support implementations, incidents, or releases. Occasional domestic or international travel may be required.

The anticipated salary range for this position is $100,000 - $110,000 per year. The final salary offered may vary and will be determined based on factors such as job-related knowledge, skills, experience, location, and education of the successful candidate. This information is provided per local law.

USS is an equal opportunity employer. As such, it is company policy to fill positions with qualified candidates regardless of race, color, sex (including sexual orientation and gender presentation), age, religion, ancestry, national origin, citizenship status, pregnancy, marital status, medical condition, genetic information, disability, status in the Uniformed Services of the United States (including veteran status) or status as a victim of domestic violence, except where there is a bona fide occupational qualification. This policy protects applicants and employees from discrimination in the hiring process.