Business Analyst, Strategic Delivery

Socket.dev; Boston (MA); Hybrid; USD 107,900 - 143,800; Full time

Benefits offered by this job

Free SimpliSafe system and monitoring

ERGs and networking opportunities

Total rewards package

Job summary

SimpliSafe is hiring a Business Analyst / Product Owner in the Boston area. You will partner with Go-to-Market and Customer Experience teams to capture and document business needs, translate them into clear requirements, and drive end-to-end delivery with Engineering, Design, Product, and CX.

You will manage backlogs and support sprint planning using Agile methodologies in JIRA. You will work as a liaison between business and technical teams, ensuring requirements stay accurate through delivery

Qualifications

• Elicit, document, and translate business needs into clear, detailed requirements (user stories, use cases, acceptance criteria)
• Partner with Engineering, Design, and Product to support informed decisions and assess customer impact, feasibility, cost and speed to market
• Support end-to-end delivery of initiatives from concept through launch and iteration
• Maintain and refine backlogs, support sprint planning, and assist prioritization using Agile methodologies (JIRA)
• Validate delivered features meet documented requirements and acceptance criteria across internal tools and platforms
• Excellent communication and stakeholder management skills

Responsibilities

• Act as a liaison between technical teams and business stakeholders to translate needs into clear documentation
• Collaborate with cross-functional partners to surface tradeoffs and impacts
• Drive delivery of complex initiatives from concept to launch and iteration

Job description

About SimpliSafe

We’re a high-tech home security company that’s passionate about protecting the life you’ve built and our mission of keeping Every Home Secure. And we’ve created a culture here that cares just as deeply about the career you’re building. Ours is a no ego culture of collaboration and innovation where those seeking their next challenge can find big opportunities and make a huge impact on the lives of all those who we protect. We don’t just want you to work here. We want you to grow and thrive here. We’re embracing a hybrid work model that enables our teams to split their time between office and home. Hybrid for us means we expect our teams to come together in our state-of-the-art office on two core days, typically Tuesday, Wednesday, or Thursday – working together in person and choosing where they work for the remainder of the week. We all benefit from flexibility and get to use the best of both worlds to get our work done.

Why are we hiring?

Well, we’re growing and thriving. So, we need smart, talented, and humble people who share our values to join us as we disrupt the home security space and relentlessly pursue our mission of keeping Every Home Secure.

What you’ll do

In this role, you\'ll partner with Go-to-Market and Customer Experience business teams to capture and document business needs into clear, actionable requirements, then work with Operations and Growth Engineering teams to translate those requirements into scoped, executable work. You\'ll help drive the day-to-day management and refinement of JIRA projects and backlogs, and help track progress against quarterly priorities. Acting as a liaison between business and technical teams, you\'ll keep requirements accurate through delivery, analyze data and processes to identify efficiency opportunities, and maintain reporting that gives stakeholders clear visibility into progress and timelines.

Key Responsibilities

Requirements & Analysis

• Elicit, document, and translate business needs into clear, detailed requirements (user stories, use cases, acceptance criteria) that align teams on scope and value
• Partner closely with Engineering, Design, and Product to support informed decisions, providing analysis on customer impact, technical feasibility, cost, and speed to market
• Support end-to-end delivery of initiatives, from concept through launch and iteration, ensuring requirements remain accurate and actionable at every stage
• Maintain and refine backlogs, support sprint planning, and assist prioritization using Agile methodologies in JIRA
• Validate that delivered features and enhancements meet documented requirements and acceptance criteria across internal tools and platforms

Stakeholder Collaboration & Communication

• Act as a key liaison between technical teams and business stakeholders, translating needs into clear, actionable requirements and process documentation
• Support alignment across cross-functional partners (Engineering, Design, Marketing, CX, Enablement) by surfacing tradeoffs, dependencies, and impacts

What you\'ll bring

• 3-5 years of experience as a business analyst, project coordinator / manager, product owner or related roles
• Utilization of AI tools to streamline process, build requirements documentation, and drive efficiencies
• Demonstrated ability to translate business needs into clear and detailed requirements.
• Strong analytical mindset with experience using data to drive decisions
• Proven ability to work across cross-functional teams and support delivery of complex initiatives
• Experience working in Agile environments (Jira or similar tools)
• Excellent communication, writing, and stakeholder management skills
• Bachelor\'s Degree. A technical discipline (engineering or science) is a plus

What Values You’ll Share

• Customer Obsessed - Building deep empathy for our customers, putting them at the core of our work, and developing strong, long-term relationships with them.
• Aim High - Always challenging ourselves and others to raise the bar.
• No Ego - Maintaining a “no job too small” attitude, and an open, inclusive and humble style.
• One Team - Taking a highly collaborative approach to achieving success.
• Lift As We Climb - Investing in developing others and helping others around us succeed.
• Lean & Nimble - Working with agility and efficiency to experiment in an often ambiguous environment.

What We Offer

• A mission- and values-driven culture and a safe, inclusive environment where you can build, grow and thrive
• A comprehensive total rewards package that supports your wellness and provides security for SimpliSafers and their families (For more information on our total rewards please click here)
• Free SimpliSafe system and professional monitoring for your home.
• Employee Resource Groups (ERGs) that bring people together, give opportunities to network, mentor and develop, and advocate for change.

The target annual base pay range for this role is $107,900 to $143,800

This target annual base pay range represents our good-faith estimate of what we expect to pay for this role. We use a market-based compensation approach to set our target annual base pay ranges and make adjustments annually. We carefully tailor individual compensation packages, including base pay, taking into consideration employees’ job-related skills, experience, qualifications, work location, and other relevant business factors.

Beyond base pay, we offer a Total Rewards package that may include participation in our annual bonus program, equity, and other forms of compensation, in addition to a full range of medical, retirement, and lifestyle benefits. More details can be found here.

We’re committed to fair and equitable pay practices, as well as pay transparency. We regularly review our programs to ensure they remain competitive and aligned with our values.

We wholeheartedly embrace and actively seek applications from all individuals, no matter how they identify. We are committed to cultivating a diverse and inclusive workplace, and we believe our work is enriched when we incorporate a multitude of perspectives, backgrounds, and experiences. We want everyone who works here to thrive and contribute to not only our mission of keeping every home secure, but also to making our workplace safe and supportive for others. If a reasonable accommodation may be needed to fully participate in the job application or interview process, to perform the essential functions of a position, or to receive other benefits and privileges of employment, please contact [e-mail].