Business Analyst - SMB (Mandarin Speaker) - Austin

TikTok; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading social media platform is seeking an experienced Business Analyst to define and build analytics frameworks, collaborate with cross-functional teams, and oversee high-impact projects. Ideal candidates will have a bachelor's degree in a relevant field, fluency in Mandarin, and strong problem-solving skills. This role offers an opportunity to drive strategic directions based on data insights in a vibrant and inclusive environment.

Qualifications

• 3+ years of experience in business analytics, BI, strategy or consulting.
• Ability to solve complex business problems and synthesize findings.
• Familiarity with Python or R is a plus.

Responsibilities

• Define and build SMB business analytics frameworks.
• Collaborate closely with Product, Sales, and Marketing teams.
• Oversee high-impact analytics projects like partnership penetration.

Skills

Medium fluency in written and spoken Mandarin

Strong problem solving and analysis skills

Advanced Excel

Effective communication skills

Education

Bachelor's degree in Data Science, Applied Math, Statistics, or Economics

Tools

SQL

Tableau

Power BI

Job description

Overview: TikTok's Small & Medium size business (SMB) team helps businesses and brands of all sizes unleash their creative side, connect with our audience, or be discovered. The SMB team combines operational expertise with a customer-centric mindset to help businesses achieve their marketing goals on TikTok.

Responsibilities

• Define and build SMB business analytics frameworks across the NA regions
• Design and maintain scalable business performance monitoring systems aligned with business priorities
• Collaborate closely with Product, Sales, Marketing and Business Operations to drive in-depth analyses which lead to strategic directions and actionable growth levers based on projects
• Oversee high-impact analytics projects, such as partnership penetration, sales efficiency, seasonality initiatives, etc
• Collaborate with the Global Business Analytics function on improving tooling, workflows and data infrastructure

Minimum Qualifications

• Must have medium fluency in written and spoken Mandarin to effectively communicate with client stakeholders based in both the AMS and APAC region who primarily speak Mandarin
• Bachelor\'s degree or above in Data Science, Applied Math, Statistics, Economics, similar fields, or equivalent experience
• 3+ years of experience in business analytics, BI, strategy or consulting
• Strong problem solving and analysis skills, ability to solve complex and diverse business problems (commercial, operational, organizational) and synthesize findings into narratives for sales teams and executive leadership
• Advanced Excel, PowerPoint, and Google Suite skills, with effective communication and influencing skills

Preferred Qualifications

• Strong SQL skills for data extraction and transformation; familiarity with Python or R is a plus
• Proficiency in dashboarding and visualization tools (e.g., Tableau, Power BI, Thinkcell)
• Understanding of the advertising, SaaS or e-Commerce industry is a good to have

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok\'s global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok\'s mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We\'re resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

TikTok Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request