Business Program Manager Project Intern (GBS SMB) - 2026 Start (BS/MS)

TikTok; New York (NY); On-site; USD 34,095 - 48,560; Part time

Benefits offered by this job

Health insurance

Life insurance

Wellbeing benefits

10 paid holidays per year

Paid sick time

Housing allowance for non-remote interns

Job summary

A leading social media platform is looking for a Business Program Manager Intern to support the Americas team in helping small and medium businesses grow on the platform. Responsibilities include coordinating operational programs, optimizing workflows, and assisting with onboarding new advertisers. The ideal candidate is a current student in a relevant degree program with strong communication skills and an interest in digital advertising. This role offers an hourly pay of $30 and valuable experience in a fast-paced environment.

Qualifications

• Currently enrolled in a Bachelor’s or Master’s degree (Business, Marketing, Communications, Information Systems, or related).
• Strong written and verbal communication skills.
• Detail-oriented, organized, and proactive in execution.

Responsibilities

• Act as a coordinator and support lead for key operational programs.
• Own small internal projects to improve team workflows and client experience.
• Assist with the onboarding process and early-stage support for new advertisers.

Skills

Strong written and verbal communication skills

Detail-oriented

Organized

Proactive in execution

Interest in digital advertising

Experience in operations

Education

Currently enrolled in a Bachelor’s or Master’s degree

Tools

CRM tools (Salesforce, Microsoft Dynamics)

Data tools (Excel, SQL)

Job description

TikTok's SMB (Small & Medium Business) team aims to help businesses and brands of all sizes unleash their creative side, connect with our audience, and be discovered. As a Business Program Manager Intern, you will support the Americas team in helping SMBs grow on TikTok.

Key Responsibilities

• Act as a coordinator and support lead for key operational programs.
• Own small internal projects to improve team workflows, tooling efficiency, and client experience.
• Assist with the onboarding process and early‑stage support for new TikTok Shop advertisers.

Program Coordination

• Cross‑Functional Support: Assist in coordinating projects across Sales, Shop, and Marketing teams to ensure alignment on SMB growth goals.
• Workflow Optimization: Own small internal projects to improve team workflows, tooling efficiency, and client experience.
• Onboarding: Assist with the onboarding process and early‑stage support for new TikTok Shop advertisers.

Insights & Enablement

• Reporting: Participate in business performance tracking by preparing campaign documents and maintaining simple performance reports/dashboards.
• Localization: Help localize and adapt playbooks, narratives, and product materials for the Americas market context.
• Documentation: Maintain business requirements documentation (BRD) and support internal communication channels.

Minimum Qualifications

• Currently enrolled in a Bachelor’s or Master’s degree (Business, Marketing, Communications, Information Systems, or related).
• Strong written and verbal communication skills.
• Detail‑oriented, organized, and proactive in execution.
• Interest in digital advertising, e‑commerce, and SMB growth.
• Ability to work in a fast‑paced, cross‑functional environment.
• Prior internship or project experience in operations, program management, or consulting.

Preferred Qualifications

• Familiarity with CRM tools (e.g., Salesforce, Microsoft Dynamics) or project management software.
• Comfortable working with data and building simple dashboards (Excel/Sheets, SQL is a plus).
• Basic understanding of project management methodologies.

Job Information

【For Pay Transparency】Compensation Description (Hourly) – Campus Intern: The hourly rate range for this position in the selected city is $30. Benefits may vary depending on the nature of employment and the country work location. Interns have day one access to health insurance, life insurance, wellbeing benefits and more. Interns also receive 10 paid holidays per year and paid sick time (56 hours if hired in first half of year, 40 if hired in second half), and interns who are not working 100% remote may also be eligible for a housing allowance. The company reserves the right to modify or change these benefits programs at any time, with or without notice.

For Los Angeles County (unincorporated) Candidates

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws including the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Our company believes that criminal history may have a direct, adverse and negative relationship on the following job duties, potentially resulting in the withdrawal of the conditional offer of employment: 1) Interacting and occasionally having unsupervised contact with internal/external clients and/or colleagues; 2) Appropriately handling and managing confidential information including proprietary and trade secret information and access to information technology systems; and 3) Exercising sound judgment.

About TikTok

TikTok is the leading destination for short‑form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity, and bring joy - a mission we work towards every day. We strive to do great things with great people. We lead with curiosity, humility, and a desire to make an impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

Accommodation

TikTok is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, pregnancy, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or a reasonable accommodation, please reach out to us at https://tinyurl.com/RA-request