Business Analyst- Remote

ICF Olson; United States; Remote; USD 67,000 - 115,000; Full time

Job summary

ICF seeks a Business Analyst to drive requirements elicitation, write detailed user stories, and manage UAT for a large-scale federal Salesforce Grants Management application. You will collaborate with PMs, developers, QA, and federal stakeholders to ensure high adoption and stability.

The role involves drafting SOPs, training end users, and maintaining comprehensive system documentation, including release notes and operation manuals.

Qualifications

• 2+ years of experience with requirements gathering, elicitation and writing user stories with acceptance criteria.
• 2+ years of experience facilitating User Acceptance Testing (UAT), drafting UAT test scripts, and defect resolution.
• 2+ years of experience creating end-user training materials, user manuals, SOPs, and conducting trainings.

Responsibilities

• Lead requirements elicitation and translate business needs into functional software solutions.
• Author detailed user stories with acceptance criteria, workflows, and edge cases.
• Coordinate and manage User Acceptance Testing (UAT) including test plans and execution scripts.
• Draft and maintain SOPs, user guides, training manuals, and release notes.
• Deliver end-user training and training materials to ensure adoption and stability.
• Collaborate with Developers, QA, and Integration teams to clarify requirements and validate deployments.

Skills

Requirements gathering

UAT facilitation

End-user training

Agile/Scrum/Kanban

JIRA & Confluence

Education

Bachelor's degree

Tools

JIRA

Confluence

Job description

Join our team as a Business Analyst and play a key role in the ongoing operations, enhancement, and continuous improvement of a large-scale federal Salesforce Grants Management application. You will collaborate closely with Project Managers, Salesforce Developers, System Architects, Quality Assurance Testers, Product Owners, and federal stakeholders to translate complex business needs into functional software solutions. In this role, you will lead requirements elicitation, author detailed user stories, coordinate User Acceptance Testing (UAT), draft operational documentation, and deliver end-user training to ensure high application adoption and stability. Conduct requirements gathering sessions, workshops, and interviews with federal program managers, grant officers, and external applicants to elicit functional and technical requirements. Manage the end-to-end enhancement lifecycle, translating business needs into detailed JIRA user stories complete with acceptance criteria, workflow models, and edge-case definitions. Assist in managing the operational backlog, prioritizing production defects, service requests, and enhancement requests alongside Product Owners and project leadership. Lead User Acceptance Testing (UAT) efforts, including drafting test plans, test scenarios, and execution scripts, facilitating UAT sessions with business end-users, and managing defect triage. Develop and maintain comprehensive system documentation, including Standard Operating Procedures (SOPs), user guides, training manuals, and release notes. Design and deliver interactive training programs and workshops to end users, ensuring smooth adoption of application enhancements and business process changes. Partner with technical teams (Developers, QA, Integration teams) to clarify requirements, conduct root-cause analysis on production issues, and validate deployments.

Required Skills:

• 2+ years of experience with requirements gathering, elicitation, and writing user stories with detailed acceptance criteria.
• 2+ years of experience facilitating User Acceptance Testing (UAT), drafting UAT test scripts, and managing defect resolution.
• 2+ years of experience creating end-user training materials, user manuals, SOPs, and conducting virtual or in-person end-user training sessions.
• 2+ years o experience working within Agile/Scrum/Kanban delivery frameworks and using management tools like JIRA and Confluence.
• Bachelor’s degree Candidate must be able to obtain and maintain a Public Trust clearance.

United States (U.S.) Citizen or Green Card holder required, and work MUST BE PERFORMED in the United States (U.S.). Candidate must have lived in the U.S. for three (3) full years out of the last five (5) years.

Preferred Skills:

• Experience with federal grants programs, the grant management lifecycle, and grant compliance requirements.
• Strong communication, presentation, and interpersonal skills for interacting with federal clients and technical teams.
• Experience working with the Salesforce platform (specifically Salesforce Grants Management or Public Sector Solutions).
• Certifications such as Certified Business Analysis Professional (CBAP), Salesforce Certified Business Analyst, or Certified ScrumMaster (CSM).

Applicants needing an accommodation for disability or religious purposes in connection with the application process should contact [e-mail] for assistance.

Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read ourEEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process.

To request an accommodation, please [e-mail] we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more aboutworkplacediscriminationrights or our benefit offerings which are included in theTransparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process. However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance [e-mail]. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $67,355.00 - $114,503.00 Nationwide Remote Office (US99) Need help? We're here: [e-mail]

About ICF

ICF is a global consulting and technology services company with approximately 9,000 employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.