Business Analyst - Remote

Symetra Financial Corporation; Northern (KY); Hybrid; USD 60,000 - 100,000; Full time

Benefits offered by this job

401(k) match up to 6%

Paid time away

Flexible hybrid work

Job summary

Symetra is seeking a Business Analyst for the Swift Product team to support our digital life insurance platform. You will collaborate with Product Owners, engineers, and business partners to identify needs, document requirements, and analyze business processes to drive solutions across systems.

You will contribute to feature discovery, create acceptance criteria, assist with testing, and ensure solutions meet user needs while aligning with organizational goals.

Qualifications

• Bachelor's degree or equivalent combination of education and relevant experience.
• 2-5 years of experience in a Business Analyst, Systems Analyst, Product Analyst, or similar role.
• Experience within the life insurance industry is strongly preferred.

Responsibilities

• Support product improvements and pivotal initiatives with Product Owners, engineers, and business partners.
• Build and maintain requirements, process documentation, workflows, and user stories.
• Facilitate discussions to define requirements and align solutions across teams.
• Analyze business processes to improve efficiency and automation.
• Evaluate solution options and assess business impacts aligning with goals.
• Troubleshoot issues with Business Technical Analysts and technology teams.
• Assess impact of changes across systems, data, and downstream workflows.
• Develop acceptance criteria and assist with testing including UAT and defects.

Skills

Requirements gathering

Stakeholder collaboration

Analytical thinking

Agile/ADO experience

Communication skills

Education

Bachelor's degree or equivalent

Tools

Azure DevOps

Job description

About the role

As a Business Analyst on the Swift Product team, you'll be an essential part of the group that supports our digital life insurance platform. As a Business Analyst on Swift, you will work on solutions that often span business processes, data, integration, and multiple technology systems

In this position, you will collaborate with Product Owners, engineers, and business partners to identify needs, gather and document requirements, and analyze business processes. You will support solution delivery that improves efficiency and business results. Your role will be meaningful in feature discovery, maintaining documentation and workflows, and aiding testing efforts to confirm solutions meet requirements. Success depends on a strong analytical perspective, working well with others, and the confidence to question, challenge assumptions, and deliver impactful results.

You’ll thrive in this role if you enjoy taking ambiguous business problems, asking the questions others haven't considered, and working across business and technology teams to turn those problems into well-defined solutions.

What you will do

• Work together with Product Owners, engineers, and business partners to support product improvements and pivotal initiatives.
• Build and maintain requirements, process documentation, workflows, user stories, and other project artifacts.
• Facilitate discussions with business and technical teams to define requirements and align solutions.
• Analyze business processes to find opportunities for improvement, efficiency, and automation.
• Evaluate solution options, assess business impacts, and recommend approaches that align with organizational goals.
• Partner with Business Technical Analysts and technology teams to troubleshoot issues, perform root cause analysis, and support solution development.
• Assess the impact of proposed changes across systems, data, processes, and downstream workflows.
• Develop acceptance criteria and assist with testing activities, such as test planning, running tests, addressing defects, and user acceptance testing.
• Confirm that the solutions provided align with business needs and user expectations.

Why work at Symetra

“I was referred to Symetra by a family friend who's been with the company for years--and I'm so glad I took their advice. Symetra truly puts its people first. I've always felt supported, not micromanaged, and that trust has helped me grow. I started in an entry-level position and have worked my way up to Unit Manager by continuously learning and expanding my skills. It's a place that believes in its employees and invests in their success.” - Morgan D., Sr. Unit Manager

“From day one, I felt welcomed and encouraged to bring my full self to work. Symetra truly lives up to its commitment to Diversity, Equity, and Inclusion--it's more than just words here; it's part of the culture.” - Whitney T., Talent Development

“If you want to work for a company that is always considering its employees while working towards sustainable growth, this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost!” - Cindy J. G., Sr. Product Owner

Benefits and Perks

• We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are built to make your life better both at work and at home.
• Flexible full-time or hybrid telecommuting arrangements
• Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6%
• Paid time away including vacation and sick time, flex days, and ten paid holidays
• Give back to your community and double your impact through our company matching program

Compensation

Salary Range: $60,100 - $100,100 plus eligibility for the company annual bonus program.

Who you are

• Bachelor's degree or equivalent combination of education and relevant experience.
• 2-5 years of experience in a Business Analyst, Systems Analyst, Product Analyst, or similar role.
• Experience within the life insurance industry is strongly preferred.
• Strong analytical, problem-solving, and critical-thinking skills.
• Proven capability to collect, record, and confirm business requirements and convert business needs into practical solutions.
• Experience supporting Agile teams and working with Product Owners, business partners, and engineering teams.
• Ability to facilitate discussions, ask thoughtful questions, and confidently communicate recommendations to collaborators at varying levels.
• Comfortable working with diverse personalities and navigating competing priorities to achieve desired outcomes.
• Experience assisting testing efforts, including user acceptance testing, test case creation, and defect management.
• Understanding business processes, system integrations, APIs, and enterprise technology environments.
• Experience with Azure DevOps (ADO) or similar Agile work management tools preferred.
• Strong verbal and written communication skills with the ability to tailor messaging to both technical and non-technical audiences.
• Self-motivated, goal-oriented, and eager to learn and grow within the Business Analyst profession.

We empower inclusion

At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute.

Inclusion

Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here.

Work Authorization

• Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout your employment with our company.

Remote Network Minimum Requirements

• Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband."
• Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL.
• Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up.

Identity Verification

Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity.

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

Failure to comply

Failure to comply with verification procedures may result in:

• Disqualification from the recruitment process
• Withdrawal of a job offer
• Termination of employment and other criminal and/or civil remedies, if fraud is discovered

Creating a world where more people have access to financial freedom

Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom.