Business Analyst - REMOTE

Splunk; Maryland; Remote; USD 110,000 - 140,000; Full time

Job summary

A leading company in technology is seeking an experienced Business Analyst to develop a Customer Segmentation Model. The role involves collaborating across departments to analyze requirements, perform data analytics, and support model development. Ideal candidates will have strong analytical skills and experience in data-centric projects.

Benefits

401(k) plan with matching contribution

Health insurance benefits

Paid vacation and sick leave

Flexible vacation time off policy

Paid time for community service

Qualifications

• 5+ years as a Business Analyst in data analytics or customer insights.
• Experience in customer segmentation or predictive analytics is desirable.
• Basic proficiency in SQL or other query languages is a plus.

Responsibilities

• Collaborate with stakeholders to document and analyze business requirements.
• Perform data analysis to quantify business problem statements.
• Develop requirement artifacts such as Business Requirement Documents.

Skills

Analytical skills

Data analysis

Attention to detail

Problem-solving

Communication

Education

Bachelor’s degree in Business Administration, Data Analytics, Computer Science, or a related field

Tools

SQL

Tableau

Power BI

JIRA

Confluence

Job description

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Splunk, a Cisco company, is building a safer and more resilient digital world with an end-to-end full stack platform made for a hybrid, multi-cloud world. Leading enterprises use our unified security and observability platform to keep their digital systems secure and reliable. Our customers love our technology, but it's our caring employees that make Splunk stand out as an amazing career destination. No matter where in the world or what level of the organization, we approach our work with kindness. So bring your work experience, problem-solving skills and talent, of course, but also bring your joy, your passion and all the things that make you, you. Come help organizations be their best, while you reach new heights with a team that has your back.

ROLE

Cisco Systems is seeking an experienced Business Analyst to play a key role in the development of a robust Customer Segmentation Model. This individual will work cross-functionally with teams in data analytics, marketing, sales, and technology to document, analyze, and manage requirements that directly impact Cisco’s customer engagement strategies. The ideal candidate will bring strong analytical skills, a foundation in data analytics, attention to detail, and an ability to translate analytical or data-centric business needs into clear business requirement, ensuring alignment with Cisco’s overarching business objectives.

This is an exciting opportunity to contribute to high-visibility projects with the potential to transform the way Cisco understands and interacts with its customers globally to deliver growth at an efficient cost-to-serve.

Responsibilities

Requirement Analysis and Documentation

• Collaborate with key stakeholders, including business units, marketing, sales, and technical teams, to gather, analyze, and document business requirements for the customer segmentation model.
• Develop detailed requirement artifacts, such as Business Requirement Documents (BRD), Functional Specifications, and User Stories.
• Define clear acceptance criteria and ensure alignment with business goals and technical feasibility.
  
  

Data Analysis and Customer Insights

• Perform foundational data analytics tasks; sourcing, manipulating, and visualising data for analysis to quantify business problem statements and explore business requirements.
• Partner with data scientists and analysts to interpret existing customer data and identify patterns and trends that inform segmentation strategies.
• Collaborate with stakeholders to define the segmentation criteria (e.g., demographics, purchasing behavior, geographic regions, etc.) and ensure alignment with business outcomes.
  
  

Stakeholder Collaboration

• Facilitate workshops, interviews, and focus groups to elicit requirements and validate the proposed segmentation model.
• Act as a liaison between business units and technical teams, ensuring seamless communication and understanding of the project’s objectives.
  
  

Model Development and Testing

• Work closely with data science and engineering teams to ensure that the segmentation model meets business requirements, is scalable, and adheres to best practices.
• Support testing phases, including User Acceptance Testing (UAT), by validating outputs against the defined requirements and acceptance criteria.
• Recommend refinements and adjustments to the model based on stakeholder feedback and testing results.
  
  

Change Management and Documentation

• Develop and maintain documentation, including process flows, use cases, and training materials, to support the adoption of the customer segmentation model across the organization.
• Collaborate with change management teams to ensure smooth implementation and onboarding for key users.
  
  

Performance Monitoring and Reporting

• Define KPIs and success metrics for the segmentation model in collaboration with business stakeholders.
• Monitor the model’s performance post-implementation and provide regular updates to leadership, including actionable recommendations for ongoing improvements.
  
  

Requirements

• 5+ years of experience as a Business Analyst, preferably in data analytics, customer insights, or marketing projects.
• Proven experience in gathering, analyzing, and documenting requirements for analytics or data-driven projects.
• Prior experience working on customer segmentation, customer insights, or predictive analytics initiatives is highly desirable.
  
  

Technical Skills

• Strong foundation of data analytics, machine learning models, and statistical techniques.
• Basic proficiency in SQL or other query languages is a plus.
• Familiarity with data visualization tools such as Tableau or Power BI.
• Proficiency in business process modelling and requirements management tools (e.g., JIRA, Confluence, Visio, etc.).
  
  

Soft Skills

• Exceptional analytical and problem-solving abilities with keen attention to detail.
• Excellent communication and presentation skills, with the ability to convey complex ideas to both technical and non-technical audiences.
• Strong interpersonal skills, with a collaborative mindset and ability to influence cross-functional teams.
• High degree of adaptability and ability to thrive in a fast-paced, dynamic environment.
  
  

Preferred Qualifications

• Bachelor’s degree in Business Administration, Data Analytics, Computer Science, or a related field. Master’s degree is a plus.
  
  

Pay Salary Range $110400 - 139500

Cisco, is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

When available, the salary range posted for this position reflects the projected hiring range for new hire, full-time salaries in U.S. and/or Canada locations, not including equity or benefits. For non-sales roles the hiring ranges reflect base salary only; employees are also eligible to receive annual bonuses. Hiring ranges for sales positions include base and incentive compensation target. Individual pay is determined by the candidate's hiring location and additional factors, including but not limited to skillset, experience, and relevant education, certifications, or training. Applicants may not be eligible for the full salary range based on their U.S. or Canada hiring location. The recruiter can share more details about compensation for the role in your location during the hiring process.

U.S. employees have access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long -term disability coverage, basic life insurance and numerous wellbeing offerings.

Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday (for non-exempt employees), plus a day off for their birthday. Non-Exempt new hires accrue up to 16 days of vacation time off each year, at a rate of 4.92 hours per pay period. Exempt new hires participate in Cisco’s flexible Vacation Time Off policy, which does not place a defined limit on how much vacation time eligible employees may use but is subject to availability and some business limitations. All new hires are eligible for Sick Time Off subject to Cisco’s Sick Time Off Policy and will have eighty (80) hours of sick time off provided on their hire date and on January 1st of each year thereafter. Up to 80 hours of unused sick time will be carried forward from one calendar year to the next such that the maximum number of sick time hours an employee may have available is 160 hours. Employees in Illinois have a unique time off program designed specifically with local requirements in mind. All employees also have access to paid time away to deal with critical or emergency issues. We offer additional paid time to volunteer and give back to the community.

Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components. For quota-based incentive pay, Cisco typically pays as follows .75% of incentive target for each 1% of revenue attainment up to 50% of quota; 1.5% of incentive target for each 1% of attainment between 50% and 75%; 1% of incentive target for each 1% of attainment between 75% and 100%; and once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation.

For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid.

Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

• Industries

  Software Development, IT Services and IT Consulting, and Technology, Information and Internet

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