Business Analyst Principal

Technology at Arizona State University; Tempe (AZ); On-site; USD 90,000 - 100,000; Full time

Job summary

Technology at Arizona State University is seeking a Principal Business Analyst to lead enterprise technology initiatives, mentor analysts, and drive AI-enabled solutions across university systems.

You will partner with stakeholders to translate objectives into effective requirements, oversee complex discovery, and ensure governance and secure, scalable delivery within the Enterprise Technology group.

Qualifications

• Senior-level Business Analysis experience leading multiple enterprise technology initiatives.
• Strong BA expertise in requirements elicitation, process analysis, workflows, use cases, and solution design.
• Proven leadership and mentorship of other Business Analysts; ability to coach and promote best practices.
• Excellent communication and facilitation for executive/stakeholder engagements.
• Experience leveraging AI in BA activities and translating opportunities into requirements.
• Experience with ERP, HR, Finance, Student Information Systems, CRM, or Service Management platforms.
• Ability to collaborate across architects, developers, data, cybersecurity, product/project managers, and business stakeholders.
• Commitment to inclusion, belonging, and a psychologically safe environment.

Responsibilities

• Lead complex enterprise technology initiatives with strategic analysis and BA leadership across cross-functional projects.
• Partner with stakeholders to understand objectives and analyze capabilities for automation, AI, and improved customer experience.
• Lead discovery, interviews, workshops, and requirements elicitation across business, functional, technical, and data domains.
• Develop and manage BA deliverables: process maps, workflows, user stories, use cases, business rules, logs, requirements.
• Incorporate AI into solutions with governance, security, privacy, accessibility, and risk considerations.
• Collaborate across teams to ensure solutions align with objectives and enterprise standards.
• Drive implementation, testing support, change readiness, deployment, and operational transition.
• Mentor BAs and advance BA practices with modern techniques and AI-enabled practices.

Education

Bachelor's degree

Tools

Jira

Confluence

ServiceNow

Workday

Visio

Lucidchart

Microsoft 365

Job description

Are you passionate about solving complex problems, mentoring others, and transforming how organizations work? Do you see artificial intelligence as more than just a tool—but as a capability that should be thoughtfully integrated into business processes and technology solutions?

Enterprise Technology at Arizona State University is looking for a Business Analyst Principal to help lead the next evolution of our Business Analysis practice. This role is for someone who enjoys asking the right questions, connecting people across disciplines, challenging assumptions, and helping teams build solutions that create meaningful impact for the university community.

As a Business Analyst Principal, you’ll do more than gather requirements—you’ll influence strategy, lead complex enterprise technology initiatives, coach fellow Business Analysts, and champion modern Business Analysis practices. You’ll partner with university stakeholders and technology teams to translate business objectives into effective solutions, identify opportunities to leverage automation and AI, and help shape how AI is thoughtfully incorporated into the products and services we deliver. Through strong analysis, collaboration, and continuous improvement, you’ll help drive innovation and meaningful outcomes across Enterprise Technology.

As with all members of the Enterprise Technology team, this role carries core responsibilities, including fostering a sense of belonging and cultivating a culture that is relational, visionary, and empowering. With a strong emphasis on authenticity and compassion, this position is dedicated to embodying and advancing our culture.

Salary: $90,000- $100,000 per year; DOE

• Lead complex enterprise technology initiatives as the Senior Business Analyst, providing strategic analysis, guidance, and Business Analysis leadership across cross-functional projects.
• Partner with university stakeholders to understand business objectives, analyze current-state capabilities and processes, and identify opportunities for technology, automation, AI, and improved customer experience.
• Lead discovery and requirements activities, including stakeholder interviews, workshops, process mapping, requirements elicitation, and analysis of business, functional, technical, data, and AI-related requirements.
• Develop and manage high-quality Business Analysis deliverables, including process maps, workflows, user stories, use cases, business rules, decision logs, requirements, and other artifacts that support solution design, implementation, and operational readiness.
• Evaluate and incorporate AI into solutions, identifying opportunities to leverage AI to improve business processes and technology solutions while considering governance, security, privacy, accessibility, risk, and responsible AI practices.
• Collaborate across business and technology teams, including project and product managers, architects, developers, data, cybersecurity, and quality assurance teams, to ensure solutions align with business objectives and enterprise standards.
• Drive solution implementation and adoption, supporting limited testing and UAT, issue resolution, change readiness, production deployment, and successful transition to operations.
• Facilitate communication, decision-making, and consensus among diverse stakeholders by translating complex business and technical concepts into clear, actionable information and developing recommendations informed by data, institutional priorities, and business needs.
• Mentor Business Analysts and advance the BA practice by coaching team members, reviewing work products, sharing knowledge, promoting modern Business Analysis techniques and AI-enabled practices, and finally establishing enforcing standards and best practices.
• Champion continuous improvement, innovation, and organizational engagement by identifying opportunities to improve Business Analysis and delivery processes, services, governance, efficiency, and customer experience; staying current on emerging technologies and AI; fostering a positive culture; and actively participating in ET/ASU events and programs.

Minimum Qualifications:

Bachelor's degree and seven (7) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Desired Qualifications:

• Senior-level Business Analysis experience supporting multiple complex enterprise technology initiatives simultaneously, with the ability to manage competing priorities and deliver high-quality outcomes.
• Strong Business Analysis expertise, including requirements elicitation and validation, process and capability analysis, workflows, user stories, use cases, decision documentation, and solution design.
• Demonstrated leadership and mentorship skills, with experience coaching and developing Business Analysts, promoting best practices, and contributing to the continuous improvement of the Business Analysis practice.
• Exceptional communication and facilitation skills, with the ability to lead complex stakeholder interviews and workshops, build consensus, influence decisions, and communicate effectively with executives, business leaders, and technical teams.
• Strong analytical and strategic thinking skills, with the ability to identify root causes, evaluate alternatives, understand enterprise interdependencies, and recommend practical, scalable solutions aligned with business and institutional priorities.
• Experience leveraging AI and emerging technologies, including using AI tools to enhance Business Analysis activities and identifying opportunities to incorporate AI into business processes, products, and technology solutions.
• Understanding of responsible AI and enterprise technology considerations, including the ability to translate AI opportunities into business and technical requirements while considering governance, security, privacy, accessibility, risk, and ethical considerations.
• Enterprise technology and delivery experience, including experience with enterprise applications such as ERP, HR, Finance, Student Information Systems, CRM, or Service Management platforms and methodologies such as Agile, Scrum, Lean, Waterfall, or hybrid delivery.
• Cross-functional collaboration and process improvement experience, including partnering with architects, developers, product and project managers, data and cybersecurity teams, and business stakeholders to improve processes, customer experience, and organizational outcomes.
• Experience in complex organizational environments, preferably higher education, with proficiency in Business Analysis and collaboration tools such as Jira, Confluence, ServiceNow, Workday, Visio, Lucidchart, Microsoft 365, or similar platforms, and a demonstrated commitment to continuous learning and professional development.
• Demonstrated ability to model empathy, compassion, and emotional intelligence.
• Experience in a values-driven organization with a strong commitment to inclusion and belonging.
• Ability to cultivate a psychologically safe environment where all team members can thrive.
• Capacity to inspire and drive meaningful change in individual, institutional, and corporate behaviors to support a more sustainable environment.
• Commitment to leading by example through effective communication, active participation, and advocacy for the institution’s sustainability programs.
• Activities primarily take place in a standard, climate-controlled office environment and may involve extended periods of sitting, standing, or moving between office spaces.
• This role involves regular use of a computer (desktop and/or laptop), including a keyboard and mouse.
• Effective communication and proficiency with a variety of technologies are essential for collaboration with the broader team.
• Required to stand for varying lengths of time and walk moderate distances to perform work.
• Regular responsibilities may require the ability to quickly change priorities, which may include and/or are subject to resolution of conflicts.