BUSINESS ANALYST, ORGANIZATIONAL EFFECTIVENESS

Arizona State University; Glendale (AZ); Hybrid; USD 58,000 - 70,000; Full time

Job summary

Arizona State University is seeking a Business Analyst for Organizational Effectiveness in the West campus. The role strengthens operational processes and human systems across Mary Lou Fulton College for Teaching and Learning Innovation, reporting to the Senior Director of the Office of Organizational Effectiveness.

The analyst partners with college units, leads cross-functional discussions, maps workflows, and designs adoption plans to improve day-to-day operations for students, staff, and

Qualifications

• Experience facilitating discovery sessions and process-mapping workshops.
• Ability to translate operational workflows into functional specifications for technical teams.
• Experience in change enablement and user readiness, with training material development.
• Strong written and verbal communication skills with cross-functional audiences.

Responsibilities

• Conduct end-to-end analysis of operational workflows to identify friction points and opportunities for efficiency.
• Map current-state operations, design future-state workflows, and establish sustainable standards.
• Lead cross-functional collaboration across academic and administrative units.
• Develop communication plans, user guides, and training resources to support adoption.
• Support system enhancements, UAT, and data reporting needs with data teams.

Skills

Facilitation

Change enablement

Requirements gathering

Communication skills

Education

Bachelor's degree

Tools

Airtable

Salesforce

Job description

Business Analyst, Organizational Effectiveness

Campus: West

JR128335

End Date: October 29, 2026

Minimum Qualifications:

Bachelor's degree and three (3) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $57,900 - $70,000 per year; DOE

The Business Systems Analyst strengthens organizational capacity by designing, aligning, and modernizing daily operational processes and human systems across the Mary Lou Fulton College for Teaching and Learning Innovation (MLFC). Reporting to the Senior Director in the Office of Organizational Effectiveness, this position brings people, practices, and tools together, serving as a collaborative partner across college units.

The Business Systems Analyst facilitates cross-functional discussions, identifies process gaps, helps teams navigate change, and maps out clear, effective ways of working. The position leads initiatives that span process improvement, team coordination, workflow clarity, and technology integration—all designed to strengthen day-to-day operations in support of student, staff, and faculty success.

Business Process & Practice Support

• Conducts end-to-end analysis of operational workflows, practices, and human systems to identify friction points, gaps, and opportunities for efficiency.
• Partners with functional leaders and staff to map current-state operations, design future-state workflows, and establish sustainable operational standards.
• Evaluates cross-departmental practices to promote alignment, reduce duplication, and enhance both employee and student experiences.
• Recommends operational and organizational practice improvements that align with college priorities and strategic initiatives.

Cross-Functional Collaboration & Facilitation

• Facilitates discovery sessions, focus groups, process-mapping workshops, and consensus-building discussions across academic and administrative units.
• Serves as a collaborative liaison between functional stakeholders, leadership, and technical partners to ensure mutual understanding of project goals and operational impacts.
• Fosters strong working relationships across departments to align siloed practices, bridge communication gaps, and promote unified operational approaches.

Operational Resilience & Change Enablement

• Proactively identifies operational risks, process bottlenecks, and implementation hurdles, developing proactive mitigation strategies and escalation paths.
• Monitors project and process health, identifying emerging issues early to minimize disruption to academic and administrative operations.
• Supports change enablement and risk reduction by conducting impact assessments, anticipating end-user friction, and designing targeted adoption strategies.
• Develops clear communication plans, user guides, and training resources to smooth organizational transitions and ensure sustainable process adoption.

Functional and Technical Bridging

• Serves as a primary functional liaison between college business units and technical partners (such as the Office of Technology Operations).
• Translates complex operational needs, user requirements, and business rules into functional specifications for technology-enabled initiatives.
• Partners with system owners to ensure operational workflows are accurately reflected in technical configurations and tool sets.
• Supports user acceptance testing (UAT), validation, and functional readiness for system or process enhancements.
• Identifies operational data needs and partners with data teams to define requirements for dashboards, tracking tools, and reporting solutions.

Project Coordination and Implementation Support

• Coordinates operational improvement initiatives, gap resolution efforts, and cross-functional project deliverables.
• Assists in defining project scope, timelines, task tracking, and milestone management for unit and college-wide efforts.
• Supports functional administration, user access, and workflow management for college operational tools (e.g., Airtable, Salesforce, placement/internship systems).
• Maintains operational documentation, standard operating procedures (SOPs), and functional system rules.

Desired Qualifications:

• Experience in administrative operations, academic support, or organizational effectiveness within higher education or a complex organizational setting a plus.
• Proven ability to facilitate discovery sessions, focus groups, and process-mapping workshops with constituents, including faculty, administrative staff, and college leadership.
• Demonstrated experience gathering business requirements, mapping user needs, and translating operational workflows into functional specifications for technical and data teams.
• Strong background in change enablement, user readiness, and process adoption, including developing communication plans, training materials, and standard operating procedures (SOPs).
• Experience coordinating cross-functional initiatives, managing deliverables, tracking project dependencies, and maintaining project health across simultaneous efforts.
• Familiarity with productivity, workflow, CRM, or placement platforms (e.g., Airtable, Salesforce, Sonia) from a functional business perspective, alongside the ability to articulate operational reporting and dashboard requirements to data partners.
• Excellent communication skills, with a track record of synthesizing complex operational feedback into clear recommendations and actionable plans.
• Activities are performed in an environmentally controlled office setting and involve extended periods of sitting, keyboarding, and use of a computer mouse.
• Position may require travel between campus locations or buildings for meetings or job-related tasks.
• Regular activities require the ability to manage and adjust to changing priorities, including handling time-sensitive tasks and resolving conflicts.
• MLFC supports flexible work options for certain positions, such as alternate work schedules and hybrid remote arrangements, subject to approvals per ASU policy.

Department Statement:

ASU’s Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non‑degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU’s charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco‑free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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ASU conducts pre‑employment screening which may include verification of work history, academic credentials, licenses, and certifications.

ASU conducts pre‑employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

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