Business Analyst III (CCI)

HEALTH AND HUMAN SERVICES COMMISSION; Austin (TX); Hybrid; USD 65,000 - 106,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Paid vacation and sick leave

Telework eligible

Travel up to 25%

Job summary

Health and Human Services Commission in Austin seeks a Business Analyst III to advance the CCWIS transformation, analyze current processes, and partner with program staff, IT teams, and vendors on requirements and system design.

The role requires a Bachelor’s degree or equivalent, at least five years in DFPS with two recent years in Child Care Investigation, and travel up to 25% with telework eligibility.

Qualifications

• Bachelor’s degree or equivalent experience may substitute for formal education.
• Minimum of five years of overall DFPS experience, with most recent in the previous two years.
• Work history in Child Care Investigation Division (Daycare and/or Residential) for a minimum of 2 years.
• Experience managing others at DFPS.
• Experience participating in business process, system, or IT modernization initiatives.
• Experience with collaborating across program and technical teams.

Responsibilities

• Analyze business processes and support future-state design.
• Collaborate with program staff, IT teams, and vendors.
• Document business requirements and system readiness.
• Contribute to risk assessment and governance.

Skills

Strong communication

Business analysis

Requirements gathering

Cross-functional collaboration

Education

Bachelor's degree

Tools

CCWIS knowledge

Job description

The Texas Department of Family and Protective Services (DFPS) works to build on strengths of families and communities to keep children and vulnerable adults safe, so they thrive. We do this through investigations, services, and referrals.

What You Get Beyond Your Paycheck

When you join the State of Texas, your monthly paycheck is just one part of your real income. Our benefits provide extra value that many private employers simply don’t match—often adding hundreds of dollars each month to what you take home or save.

Here’s What You Get As a Full-time Employee

• 100% paid health insurance for you, and 50% paid for eligible family members—saving you hundreds every month in out-of-pocket medical costs
• Retirement plans with lifetime monthly payments after five years of state service, plus options to save even more with 401(k) and 457 plans
• Paid vacation, holidays, and sick leave so you can recharge and take care of life outside work (that’s time off you’re actually paid for)
• Optional dental, vision, and life insurance —at rates much lower than most private plans
• Flexible spending accounts for added tax savings on health and dependent care
• Employee discounts on things like gym memberships, electronics, and entertainment

You also might qualify for Public Service Loan Forgiveness, which could help you pay off federal student loans faster.

You can see all the details here: ERS recruitment brochure

Functional Title: Business Analyst III (CCI), Job Title: Information Technology BA III, Agency: Dept of Family & Protectve Svc, Department: CPI Deputy Director of Field, Posting Number: 20565, Closing Date: 10/08/2026, Posting Audience: Internal and External, Occupational Category: Business and Financial Operations, Salary Range: $5,797.66- $9,508.25, Pay Frequency: Monthly, Salary Group: TEXAS-B-25, Shift: Day, Additional Shift: Telework: Eligible for Telework, Travel: Up to 25%, Regular/Temporary: Regular, Full Time/Part Time: Full time, FLSA Exempt/Non-Exempt: Exempt, Facility Location: Job Location City: AUSTIN, Job Location Address: 4900 N LAMAR BLVD, Other Locations: Abilene; Alamo; Alice; Alpine; Alvin; Amarillo; Anahuac; Andrews; Angleton; Anson; Aransas Pass; Archer City; Arlington; Athens; Atlanta; Austin; Bacliff; Ballinger; Bandera; Bastrop; Bay City; Baytown; Beaumont; Bedford; Beeville; Bellville; Big Spring; Boerne; Bonham; Borger; Bowie; Brady; Breckenridge; Brenham; Brownfield; Brownsville; Brownwood; Bryan; Burnet; Caldwell; Cameron; Canton; Canutillo; Carlsbad; Carrizo Springs; Carrollton; Carthage; Center; Centerville; Childress; Clarksville; Cleburne; Cleveland; Coldspring; Columbus; Conroe; Copperas Cove; Corpus Christi; Corsicana; Crockett; Crosby; Crystal City; Cuero; Cypress; Daingerfield; Dallas; Decatur; Del Rio; Denton; Dickinson; Dumas; Duncanville; Eagle Pass; Eastland; Edinburg; El Paso; Elgin; Elsa; Ennis; Fabens; Falfurrias; Floresville; Fort Stockton; Fort Worth; Fredericksburg; Gainesville; Galveston; Garland; Gatesville; Georgetown; Giddings; Gilmer; Goliad; Gonzales; Graham; Granbury; Grand Prairie; Grapevine; Greenville; Hallettsville; Hamilton; Harlingen; Haskell; Hearne; Hemphill; Hempstead; Henderson; Hereford; Hillsboro; Hondo; Houston; Humble; Huntsville; Hurst; Irving; Jacksonville; Jasper; Johnson City; Jourdanton; Karnes City; Katy; Kaufman; Kerrville; Killeen; Kingsville; Kingwood; Kirbyville; La Grange; Lake Jackson; Lake Worth; Lamesa; Lampasas; Lancaster; Laredo; Levelland; Lewisville; Liberty; Linden; Littlefield; Livingston; Llano; Lockhart; Longview; Lubbock; Lufkin; Lumberton; Madisonville; Marble Falls; Marfa; Marlin; Marshall; Mcallen; Mckinney; Mercedes; Meridian; Mesquite; Mexia; Midland; Mineola; Mineral Wells; Mission; Monahans; Mount Pleasant; Mount Vernon; Nacogdoches; Navasota; New Boston; New Braunfels; Odessa; Orange; Palestine; Pampa; Paris; Pasadena; Pearland; Pearsall; Pecos; Perryton; Pharr; Pittsburg; Plainview; Plano; Pollok; Port Arthur; Port Lavaca; Presidio; Quitman; Raymondville; Refugio; Richardson; Richmond; Rio Grande City; Robstown; Rockwall; Rosenberg; Round Rock; Rowlett; Rusk; San Angelo; San Antonio; San Benito; San Juan; San Marcos; San Saba; Schertz; Seguin; Seminole; Seymour; Sherman; Silsbee; Sinton; Snyder; Socorro; Sonora; South Houston; Stephenville; Sugar Land; Sulphur Springs; Sweetwater; Taylor; Temple; Terrell; Texarkana; Texas City; The Woodlands; Tomball; Trinity; Tyler; Uvalde; Van Horn; Vernon; Victoria; Waco; Washington; Watauga; Waxahachie; Weatherford; Webster; Weslaco; Wharton; Wichita Falls; Woodville; Zapata

Why this work matters?

DFPS’s mission is to protect children, support families, and promote safe, stable, and permanent outcomes. A modern, well-designed child welfare information system is essential to that mission—enabling frontline staff to spend more time supporting children, families, and vulnerable adults and less time navigating outdated processes and tools. Allowing stakeholders to access the data needed to make important decisions for those DFPS serves. This work directly contributes to improved decision‑making, stronger accountability, better data quality, and more timely services, helping ensure DFPS can meet its responsibilities to Texas children, families, and vulnerable adults now and in the future.

Essential Job Functions

Essential duties and responsibilities include, but are not limited to:

• Participate as an active member of the CMTP project team throughout the duration of the project (Project is slated to end FY 2032)
• Analyze current child welfare business processes and support future-state process design
• Contribute subject matter expertise to requirements development, solution design, and system reviews
• Review project documentation, vendor deliverables, and solution concepts for alignment with DFPS program and operational needs
• Collaborate with DFPS program staff, IT teams, and vendors to support implementation readiness activities
• Provide input on risks, dependencies, and operational impacts related to system modernization
• Support cross-functional coordination between business and technical stakeholders
• Attend conferences, consult with counterparts at other agencies, conduct research online, and follow emerging trends to ensure that business practices are efficient, effective, and contemporary, meeting current industry standards.
• Evaluate business operations, identify opportunities for improvement, and design and recommend solutions to improve business operations through policy development and revision, proposals, and reviews with division leadership.
• Collaborate with stakeholders to plan and evaluate internal functions, program activities, business development strategies, and technical processes to ensure business needs are met.
• Collaborate with users and team members to understand and document business processes and provide training on business solutions, applying change management principles.
• Communicate planning and key decisions by program and IT leadership and management to appropriate audiences.
• Work with internal and external stakeholders to align technology solutions with business strategies.
• Contribute to the business case process and develop corresponding documents as required.
• Ensure stakeholders’ expectations are met and identifies and resolves disconnects through negotiation or governance mechanisms.
• Develop and coordinate other special projects and perform other duties as assigned

Knowledge

• DFPS policies, practices, and workflows
• DFPS organizational structure, business processes, and service delivery environment
• Knowledge of current DFPS applications
• Familiarity with Child Care Investigation Division operations within the assigned area of responsibility

Skills

• Strong communication skills and the ability to communicate with all stakeholder audiences to include technical, non-technical, management, executive staff, internal and external stakeholders
• Business process analysis and documentation
• Ability to translate program needs into clear business or functional requirements
• Strong written and verbal communication skills
• Ability to review and evaluate system designs and project deliverables
• Ability to cross collaborate with program, technical, and vendor teams

Abilities

• Ability to work effectively in a large, complex organizational environment
• Ability to manage multiple priorities and adapt in a fast-paced project setting
• Ability to analyze problems, identify risks, and recommend practical solutions
• Proven ability to contribute as a collaborative team member on large-scale, multi-program IT initiatives

Licensure, Certification, or Registration

• No licensure, certification, or registration is required for this position.
• Relevant certifications (e.g., project management, business analysis, or CCWIS-related training) are preferred but not required.

Initial Screening Criteria

Candidates Will Be Screened Based Upon The Following Criteria

• Bachelor’s degree from an accredited college or university, or equivalent professional experience may substitute for formal education on a year‑for‑year basis. (Example: Four years of relevant experience may substitute for a bachelor’s degree, and vice versa.)
• Minimum of five (5) years of overall DFPS experience, with most recent being in the previous two (2) years
• Work history in Child Care Investigation Division (Daycare and/or Residential) for a minimum of 2 years
• Experience managing others at DFPS.
• Experience participating in business process, system, or IT modernization initiatives
• Experience with collaborating across program and technical teams

Preferred

• Experience working on large-scale IT or system modernization projects
• Experience supporting design, implementation, or readiness activities for technology solutions in child welfare or human services environments
• Knowledge of federal CCWIS requirements and guidance

Additional Information

• This position is project-based and tied to the duration of the CCWIS transformation initiative ending FY 2032
• Work assignments may evolve as DFPS transitions from implementation readiness into phased deployment
• Travel will be required to support stakeholder engagement, workshops, or project activities up to 25% of the time
• Background checks and compliance with DFPS policies are required
• Telework position, headquarters will be the closest available DFPS office to home
• This position is classified as a full-time position (40 hours a week). Work outside of regular hours may be required. Travel to other DFPS offices will be required
• Work will be performed under minimal supervision, with considerable latitude for the use of initiative and independent judgment

Review our Tips for Success when applying for jobs at DFPS, DSHS and HHSC .

Military occupation(s) that relate to the initial selection criteria and registration or licensure requirements for this position may include, but not limited to those listed in this posting. All active-duty military, reservists, guardsmen, and veterans are encouraged to apply if qualified to fill this position. For more information please see the Texas State Auditor’s Job Descriptions, Military Crosswalk and Military Crosswalk Guide at Texas State Auditor's Office - Job Descriptions. You may also contact the DFPS Military Liaison at [e-mail] with additional questions.

Applicants selected for hire must pass a background check and if applicable a driver’s record check.

State of Texas employees are required to maintain the security and integrity of critical infrastructure as defined in Section 117.001(2), State of Texas Business and Commerce Code. Applicants selected for hire comply with this code by completing related training and abiding by agency cybersecurity and communications system usage policies.

As a state agency, DFPS is required by Texas Administrative Code (TAC 206 and 213) to ensure all Electronic Information Resources (EIR) follow accessibility standards. The staff must be familiar with the WCAG 2.1 AA and Section 508 to create accessible content including but not limited to; Microsoft Office documents, Adobe PDFs, webpages, software, training guides, video, and audio files.

DFPS uses E-Verify. You must bring your I-9 documentation with you on your first day of work. Employees must provide documentation to DFPS to show their identity and authorization to work in the US. Please review the following link for authorized documents: .

In compliance with the Americans with Disabilities Act (ADA), HHS/DFPS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS/DFPS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.