Business Analyst I

FIS Management Services LLC; Georgia; Hybrid; USD 75,000 - 110,000; Full time

Job summary

FIS is seeking a technically skilled professional in Columbus, GA to maintain client relationships and provide comprehensive business and technical support. The role requires understanding client business needs, guiding standard solutions, and maximizing revenue while ensuring service levels are met.

The position supports a hybrid office model in Columbus with no visa sponsorship, and requires authorization to work in the United States on a full-time basis.

Qualifications

• Bachelor's degree in Information Technology or related field.
• Four-year college degree and 0 years professional experience, or a high school diploma with 2+ years professional experience in fraud & dispute resolutions.
• Master's Degree in Information Technology or related field; ITIL and/or PMP certification preferred.

Responsibilities

• Establishes rapport with the client to develop technical relationships and serves as go-to person for services and support.
• Evaluates client business requirements and guides them to standard solutions while maximizing revenue.
• Converts business requirements into detailed technical specs and secures sign-off.
• Performs 24x7 first line Service Desk support and monitors adherence to SLAs.

Skills

Technical support

Fraud & dispute resolutions

Requirements gathering

Technical design

Project management

Education

Bachelor's degree in Information Technology or related field

Master's Degree in Information Technology or related field

Tools

ITIL

PMP

Job description

Position is only open to work in the Columbus, GA office. Candidates must live locally in the area to be considered. Candidates in Columbus will work a Hybrid work model of up to 3 days in office.

At this time, we are unable to offer visa sponsorship for this position. Candidates must be legally authorized to work for any employer in the United States (or applicable country) on a full‑time basis without the need for current or future immigration sponsorship.

As the world works and lives faster, FIS is leading the way. Our fintech solutions touch nearly every market, company and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

Summary of This Role

Maintains knowledge of an assigned set of clients in terms of their business and their solutions/configuration. Provides technical support to assigned clients and their respective Business Account/Relationship Managers, including: ensuring the client is serviced as per Service Level Agreement in all respects and to serve as a single point of governance and technical escalation; identifying revenue generating opportunities, documenting requirements and proposing solutions that maximize FIS' revenue while providing Business Technical Support until closure.

What Part Will You Play?

Establishes a positive rapport with the client(s) to develop and maintain technical relationships with peers within the client's organization, analyzes the client's business, objectives and expectations, and acts as go‑to person on all aspects of services and support for respective relationships.

Evaluates the client's business requirements, estimates effort, and guides the client to utilize standard solutions while maximizing revenue. Evaluations are typically change requests of limited complexity that require knowledge of the client's business (e.g. client move from magstripe to chip card). Understands card business/transaction processing/payment schemes.

Occasionally supports higher level analysts on sub‑components of major initiatives. Converts the client's business requirements into detailed technical specifications, presenting them internally and externally while securing requirement sign‑off.

Formulates technical scenarios for Custodians. Supports business in presenting FIS, with the objective to generate revenue by meeting with non‑management client representatives to demo products and services covered under the clients subscription agreement, but not currently being utilized.

Complexity of the requirement or client will typically be lower for this level, e.g. fewer/single country focused, fewer projects running concurrently, fewer cards supported. Acts as point of contact.

Documents and maintains the client's system environments by keeping records of client functionality, environment and client specific documentation while providing to more senior levels for review.

Performs routine release management (typically limited in complexity due to Schemes supported and concurrent projects) between Service Desk, Compliance and Project as well as client activities such as Payment Card Industry audits and internal projects, ensuring that code release doesn't negatively impact client operations.

Executes simple to medium complex project/development work plans and revises them as appropriate to meet changing needs and requirements.

Acts as 24x7 first line Service Desk support, performs severity assessment and assigns severity level, and monitors adherence to Service Desk SLAs (Service Level Agreements).

What Are We Looking For in This Role?

Minimum Qualifications

• Bachelor's degree in Information Technology or related field
• Four-year college degree and 0 years professional experience, or a high school diploma with 2+ years professional experience in fraud & dispute resolutions

Preferred Qualifications

• Master's Degree in Information Technology or related field
• Typical Minimum 2 Years Relevant Experience including experience in financial services software and solutions programming, installation, certification, issue resolution, business, requirements gathering, technical design, technical presentation, proven experience in writing and analyzing Prime Licensing code
• IT Infrastructure Library (ITIL) and/or Project Management Professional (PMP) or equivalent certification

What we offer you:

• A voice in the future of fintech
• Always‑on learning and development
• Collaborative work environment
• Opportunities to give back
• Competitive salary and benefits

A career at FIS is more than just a job.

It’s the change to shape the future of fintech.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics.

The EEO is the Law poster is available here supplement document available here For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test.

ADA Disclaimer

In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case‑by‑case basis.

Sourcing Model Recruitment

FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.