Business Analyst (Excel, Word, process improvements, integrated tax systems, SharePoint)

MVP Consulting Plus; South Carolina; On-site; USD 50,000 - 90,000; Full time

Job summary

An established industry player is seeking a proactive Business Analyst to enhance their collections processes. This role involves collaborating with IT professionals, leading team members, and driving process improvements within integrated tax systems. The ideal candidate will possess strong communication and leadership skills, along with a solid background in business management. You'll have the opportunity to mentor others while implementing effective solutions that streamline operations and improve team success. Join a dynamic environment where your contributions will directly impact the effectiveness of the collections team and the information available to stakeholders.

Qualifications

• Bachelor's degree with 2 years of business management experience required.
• Experience with integrated tax systems and process improvements is essential.

Responsibilities

• Interact with IT professionals and manage multiple tasks concurrently.
• Troubleshoot and enhance collections data and reports.

Skills

Initiative

Communication Skills

Leadership Skills

Analytical Skills

Interpersonal Skills

Problem Solving

Education

Bachelor's Degree

Tools

Excel

Word

SharePoint

Integrated Tax Systems

Job description

SC-9503-1

Daily duties / responsibilities:

Non-technical:

• Effectively interact and communicate with peer to director-level IT professionals.
• Work closely with security and technology services staff as needed.
• Must have initiative, drive and be a self-starter.
• Ability to ask pertinent questions of others.
• Proactively seek to identify, communicate and implement process-related improvements.
• Effectively manage multiple tasks and activities concurrently and provide periodic status updates to key stakeholders within DOR.
• Collaborate extensively with peers and management to resolve collection issues while actively contributing to a growing knowledge network that improves the effectiveness of our collections team and the information available to our co-workers and stakeholders.
• Prioritize numerous issues of varying severity, and effectively manage the resolution of collection accounts considering time constraints due to expiration of liens within IT systems.
• Good interpersonal communication skills, be attentive to detail, and responsive to requests for assistance daily by upper management and team members.
• Mentor and lead staff members.

Technical:

• Troubleshoot and recommend solutions and/or enhancements for collections data regarding various collection reports generated by our integrated tax systems.
• Recommend new reports that will enhance the success of the team to identify debtors through tax systems.
• Maintain familiarity with current computer systems to perform detailed account reviews and maintain any required IT training for updates.
• Adhere to corporate information security guidelines and promote information security among team members.
• Perform other duties and special projects as assigned pertaining to tax systems.

Business Analyst:

Required skills (rank in order of importance):

• Experience with EXCEL and WORD
• Experience with process improvements
• Must have initiative, be self-motivated
• Experience with integrated tax systems
• Experience with SharePoint
• Leadership skills
• Supervisory experience
• Ability to train team members on tax data contained in the tax systems
• Ability to analyze and recommend enhancements to the integrated tax systems to effectuate team success

Required education/certifications:

• A Bachelor's degree and two (2) years of business management experience