Business Analyst Enterprise Automation

Mass Mutual Life Insurance Company; Springfield (MA); Hybrid; USD 90,000 - 119,000; Full time

Job summary

A leading company in insurance is seeking a Business Analyst for their Enterprise Automation team to enhance operational efficiency through RPA. This full-time hybrid role involves collaboration with business units to automate processes and improve customer experiences. The ideal candidate should possess strong analytical skills, a Bachelor's degree, and experience in the financial services industry.

Qualifications

• 5+ years of related experience in Business Analysis.
• 2+ years in process analysis/continuous improvement.
• Experience in RPA implementation.

Responsibilities

• Work closely with business teams on process reviews.
• Lead the RPA team in feasibility analysis and solutions.
• Maintain relationships with business and technology partners.

Skills

Analytical skills

Problem-solving

Communication

Education

Bachelor’s degree in Business Administration

Bachelor’s degree in Information Technology

Bachelor’s degree in Engineering

Tools

RPA tools (UiPath, Automation Anywhere, Blue Prism)

Process documentation tools (Visio, Lucidchart)

Microsoft Office suite

Job description

Join to apply for the Business Analyst Enterprise Automation role at Mass Mutual Life Insurance Company

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Join to apply for the Business Analyst Enterprise Automation role at Mass Mutual Life Insurance Company

Business Analyst, Enterprise Automation, Enterprise Technology & Experience

Full-Time Hybrid, Springfield or Boston

The Opportunity

Enterprise Automation Business Analyst will work closely with business teams to review their processes end-to-end, identify opportunities for building automation using RPA (Robotics Process Automation) software, and suggest process improvements to make automation viable. Additionally, the Business Analyst will lead the RPA team in feasibility analysis, prepare detailed process analysis and automation requirement documentation, and work directly with developers and testers to solution new automation implementations. The Business Analyst will maintain an ongoing relationship with business partners and technology partners.

The Team

Enterprise Automation is revolutionizing MassMutual Business Operations by empowering employees and partners with automation capabilities to drive process efficiency, elevate productivity, deliver exceptional customer experience, and accelerate digital transformation. Enterprise Automation team builds software automation solutions utilizing Robotic Process Automation (RPA) technology, across all Lines of Business at MassMutual. Enterprise Automation team consists of developers, business analysts and testers focused on delivering software automations through waterfall and agile methodologies. To broaden its impact, the team has expanded its focus to deliver business driven AI capabilities, that combine internal/external data, Intelligent Document Processing to produce tangible value for the broader organization. This includes working with artificial intelligence/machine learning, computer vision, NLP, OCR/IDP, Agentic AI and algorithmic based actions.

The Impact

The ideal candidate will have a strong background in process analysis and improvement for application or RPA design, as well as excellent communication skills. A successful candidate will be collaborative, highly analytical and detailed, passionate for process automation and problem-solving, and an excellent communicator.

The Minimum Qualifications

• Bachelor’s degree in Business Administration, Information Technology, Engineering, or a related field
• Proven experience in process analysis, process improvement, and RPA implementation
• 5+ years of related experience in Business Analysis, preferably within the technology or financial services industry
• 2+ years of experience in process analysis / continuous improvement, preferably within financial services industry
  
  

The Ideal Qualifications

• Strong analytical and problem-solving skills
• Excellent communication and interpersonal skills
• Effective relationship building skills
• Ability to work independently and collaboratively in a fast-paced environment
• Comfortable with ambiguity and unexpected challenges in an environment in its’ early stages of continuous improvement
• Affinity for a high-performance, project-oriented work environment; ability to pivot to critical path tasks as necessary
• Experience with RPA tools like UiPath, Automation Anywhere, or Blue Prism is highly desirable
• Proficiency in process documentation tools such as Visio, Lucidchart, or similar
• Proficiency in Microsoft Office suite (PowerPoint, Excel, Word)
• Experience with Intelligent Document processing, OCR/IDP, NLP, Agentic AI or other Artificial Intelligence automation capabilities is highly desirable
• Team oriented individual and self-starter who excels at learning new processes and business functions
• Enthusiasm to work with a global team
  
  

MassMutual is an Equal Employment Opportunity employer Minority/Female/Sexual Orientation/Gender Identity/Individual with Disability/Protected Veteran. We welcome all persons to apply. Note: Veterans are welcome to apply, regardless of their discharge status.

If you need an accommodation to complete the application process, please contact us and share the specifics of the assistance you need.

EEO Statement (Opens in new window)

MassMutual will accept applications on an ongoing basis until such time as a candidate has been offered employment. The job description includes the main duties of this position, which may evolve over time. You may be required to perform other duties not listed.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment.

Salary Range: $90,500.00-$118,700.00

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Research, Analyst, and Information Technology

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