Business Analyst - Customer Experience
Siemens Mobility
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Job summary
Siemens Mobility in the United States seeks a Business Analyst – Customer Experience Data & Insights to turn CX data into actionable guidance. You’ll build dashboards, steward data, and partner across CX, Digital, IT, Marketing, Sales, and Operations to improve customer outcomes.
Preferred candidates have 3+ years in CX analytics, Salesforce experience, and a track record turning data into decisions. This role offers hybrid/remote flexibility near Wendell, NC, with the opportunity to influence
Qualifications
- 3+ years in CX analytics, business/data analysis, or related fields.
- Experience with Salesforce or Salesforce certification.
- Experience handling customer data, CRM/ERP data, surveys and operations data across systems.
- Ability to translate data into dashboards, reports, and actionable insights for leaders.
- Experience documenting workflows, business rules, or decision logic.
- Authorized to work in the United States without company sponsorship.
Responsibilities
- Analyze CX signals (support data, portal activity, NPS surveys) to identify friction, trends, risks, and opportunities.
- Support portal readiness by ensuring customer-facing data objects are accurate and usable before onboarding.
- Manage the customer-facing data layer and align data across teams.
- Partner with stakeholders across CX, Digital, IT, Marketing, Sales, Service, Operations, and Data Governance.
- Build dashboards, recurring insight reviews, and data-driven recommendations for CX leadership.
- Perform hands-on data stewardship as needed, including data review, updates and corrections.
- Document workflows, processes, and business rules when gaps or unclear ownership are found.
- Identify patterns in manual data maintenance and suggest workflow improvements.
Skills
Education
Tools
Job description
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this by empowering customers and combining the real and digital worlds. Improving how we live, work, and move today and for the next generation starts with our people. We know a business thrives when its people are thriving, and our global, diverse team is ready to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Headquartered in Wendell, NC, the Electrification & Automation Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing in our Future Grids portfolio to create the power distribution grid of the future.
We empower our people to stay resilient and relevant in a constantly changing world. We are looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact now and in the future. Does that sound like you? Then it seems like you would make a great addition to our team.
We are looking for a Business Analyst – Customer Experience Data & Insights. The preferred location is near Wendell, NC, or another Siemens hub, with hybrid or remote flexibility considered based on experience level.
This role helps Siemens Electrification & Automation turn customer data, support signals, portal readiness needs, survey feedback, and operational data into practical insights and recommendations. You will help manage the customer‑facing data layer behind portal, support, surveys, marketing automation, and other customer touchpoints, while building dashboards, analysis routines, and a CX data roadmap that supports better decisions across Customer Experience. If connecting data, finding patterns, improving customer‑facing information, and turning messy signals into clear recommendations gets you excited, this role may be a great fit.
- Analyze customer support data, portal activity, NPS surveys, project surveys, operational data, and other CX signals to identify friction, trends, risks, and opportunities.
- Support Customer Portal readiness by helping ensure key customer‑facing data objects are accurate, trusted, and usable before customers are onboarded or broader portal capabilities are expanded.
- Help manage the customer‑facing data layer by understanding data sources, downstream uses, and where teams may be using inconsistent, outdated, duplicated, or non‑standard data for customer‑facing purposes.
- Partner with Data Champions, Customer Support, Digital, IT, Marketing, Service, Sales, Operations, and other teams to align customer‑facing data use cases to trusted sources.
- Build dashboards, recurring insight reviews, analysis routines, and recommendations that support the CX Program Manager, Head of CX, and partner teams in making better strategic decisions.
- Perform hands‑on data stewardship work when needed, including manual record review, creation, updates, validation, or coordination of corrections for customer‑facing data that supports portal readiness and related business processes.
- Document supporting workflows, process maps, requirements, business rules, and decision logic when analysis identifies process gaps, unclear ownership, or recurring manual work.
- Identify patterns in recurring manual data maintenance work and recommend ways to streamline ownership, improve workflows, strengthen reporting visibility, or reduce repeat effort over time.
Basic Qualifications:
- 3+ years of experience in customer experience analytics, business analysis, data analysis, customer operations, sales operations, marketing operations, service operations, or related work; business analysis training, data analytics training, or related certifications may be considered in combination with practical experience.
- com experience or Salesforce certification is required.
- Experience working with customer data, customer support data, CRM data, ERP data, survey feedback, operational data, or similar data sets across multiple systems.
- Experience turning data into dashboards, reports, insights, recommendations, business requirements, or decision support for leaders and cross‑functional teams.
- Demonstrated ability to investigate data issues, identify patterns, ask better questions, and make practical recommendations in ambiguous environments.
- Experience documenting workflows, process maps, business rules, requirements, standard operating procedures, or decision logic.
- Ability to partner with stakeholders across Customer Support, Digital, IT, Marketing, Sales, Service, Operations, Data Governance, or similar functions.
- Strong Excel, reporting, analytical, written communication, and verbal communication skills.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Preferred Qualifications:
- Experience working in a complex matrix organization with multiple systems, teams, and data owners.
- Experience with customer portals, customer support platforms, CRM systems, ERP systems, survey tools, marketing automation platforms, reporting tools, or customer data repositories.
- Experience with Siemens tools or related platforms such as SAP, Snowflake, or similar systems.
- Experience supporting customer‑facing data governance, data stewardship, data quality improvement, or trusted data source alignment.
- Experience building dashboards, recurring insight reviews, portfolio views, or reporting routines that improve visibility and decision‑making.
- Experience documenting customer journeys, process maps, workflow diagrams, business requirements, or standard operating procedures.
- Bachelor’s degree in business, engineering, operations, information systems, data analytics, marketing, or a related field, or equivalent practical experience, business analysis training, data analytics training, or relevant certification.
Siemens offers a variety of health and wellness benefits to our employees. Details regarding our benefits can be found here: https://www.benefitsquickstart.com/siemens/index.html
The pay range for this position is $52,836 - $90,576 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.
California residents have the right to receive additional notices about their personal information. To learn more, clickhere .
Siemens is an Equal Opportunity Employer encouraging inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law.
Applicants and employees are protected from discrimination on the basis of race, color, religion, sex, national origin, or any characteristic protected by Federal or other applicable law.
If you require a reasonable accommodation in completing a job application, interviewing, completing any pre‑employment testing, or otherwise participating in the employee selection process, please fill out the accommodations form by clicking on this linkAccommodationfor disability form . If you’re unable to complete the form, you can reach out to our AskHR team for support at 1-866-743-6367. Please note our AskHR representatives do not have visibility of application or interview status.
Siemens follows Pay Transparency laws.
This role will be posted for a minimum of five (5) days from the original posting date. The posting timeline may change based on applicant volume to ensure we attract and consider a strong and representative candidate pool.
California residents have the right to receive additional notices about their personal information. To learn more, clickhere .
Qualified applications with arrest or conviction records will be considered foremployment in accordance with applicable local and state laws.
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