Business Analyst (Contractor) – ServiceNow

Strategic Staffing Solutions; Denver (CO); On-site; USD 82,656 - 123,984; Full time

Job summary

Strategic Staffing Solutions is seeking an experienced Business Analyst (Contractor) to support a ServiceNow initiative in Denver. You will elicit requirements, map processes, and translate business needs into actionable user stories for delivery within ServiceNow.

The role requires strong analytical skills, stakeholder management, and the ability to bridge business requirements with technical implementation.

Qualifications

• 5+ years of Business Analyst experience with enterprise apps or digital transformations.
• Experience in Agile and Scrum environments.
• Strong requirements gathering, business process mapping, and user story creation.
• Excellent communication and stakeholder engagement skills.
• Experience supporting software development and implementation projects.
• Familiarity with ServiceNow ITSM, ITOM, CSM, HRSD or related modules preferred.

Responsibilities

• Facilitate requirements gathering workshops with business and technical stakeholders.
• Analyze and document current and future-state business processes.
• Create and maintain business requirements, functional specs, user stories, use cases and acceptance criteria.
• Collaborate with ServiceNow developers and solution architects to ensure clear understanding of requirements.
• Support backlog management, prioritization and sprint planning activities.
• Coordinate UAT activities and validate delivered solutions against requirements; perform functional testing in test env.
• Identify process improvements and recommend best practices.
• Manage stakeholder communications and provide regular project updates.
• Ensure documentation and knowledge transfer throughout the project lifecycle.

Skills

Requirements gathering

Business process mapping

User story creation

Stakeholder engagement

Agile/Scrum

Communication

Education

CBAP / PMI-PBA certification

Tools

ServiceNow

DEX

NexThink

Job description

Business Analyst (Contractor) – ServiceNow

Location: Denver, CO

Duration: 4 Month Contract

Position Summary

We are seeking an experienced Business Analyst to support a strategic initiative with a targeted completion date of December 2026. The Business Analyst will work closely with business stakeholders, product owners, architects, developers, and project teams to elicit requirements, document business processes, translate business needs into actionable user stories, and support successful solution delivery within the ServiceNow platform.

This role requires strong analytical skills, stakeholder management experience, and the ability to bridge the gap between business requirements and technical implementation.

Key Responsibilities

• Facilitate requirements gathering workshops with business and technical stakeholders.
• Analyze and document current and future-state business processes.
• Create and maintain business requirements, functional specifications, user stories, use cases, and acceptance criteria.
• Work closely with ServiceNow developers and solution architects to ensure requirements are clearly understood.
• Support backlog management, prioritization, and sprint planning activities.
• Coordinate User Acceptance Testing (UAT) activities and validate delivered solutions against business requirements. Performing functional testing on the test environment
• Identify process improvement opportunities and recommend best practices.
• Manage stakeholder communications and provide regular project updates.
• Ensure appropriate documentation and knowledge transfer throughout the project lifecycle.

Required Qualifications

• 5+ years of Business Analyst experience supporting enterprise applications or digital transformation initiatives.
• Experience working in Agile and Scrum environments.
• Strong experience with requirements gathering, business process mapping, and user story creation.
• Excellent communication and stakeholder engagement skills.
• Experience supporting software development and implementation projects.
• Familiarity with ServiceNow ITSM, ITOM, CSM, HRSD, or related modules preferred.

Preferred Qualifications

• ServiceNow platform experience.
• Certified Business Analysis Professional (CBAP), PMI-PBA, or equivalent certification.
• Experience supporting utility, energy, or regulated industry organizations. Familiarity with DEX/NexThink