Business Analyst, Consumer Experience

Texas Capital; Austin (TX); On-site; USD 70,000 - 110,000; Full time

Job summary

Texas Capital in Austin, TX seeks a Digital Product professional to support core platforms and agile delivery. You will write user stories, map flows, and work with cross-functional teams to deliver solutions that align with business priorities.

Strong communication and data-driven insights are essential. Ideal candidates have 2–3 years in fintech or banking IT, plus MS Excel, PowerPoint, and Visio proficiency, and a proactive, detail-oriented mindset.

Qualifications

• Bachelor’s degree in Business, Finance, Computer Science strongly preferred or equivalent experience.
• 2-3 years' experience in Digital Product, fintech, or Banking IT.
• Experience in leveraging customer relationship management tools.
• Superior verbal and written communication and presentation skills.
• Self-motivated, self-directed and energetic with an eagerness to learn.
• Excellent analytical skills and ability to provide actionable insights from data.
• Exceptional organizational skills and high attention to detail and high degree of accuracy in work output.

Responsibilities

• Focus on business priorities and how core platforms support key deliverables.
• Understand how primary platforms integrates with cross functional teams, platforms, and systems.
• Responsible for creating user flows and user story writing.
• Support and perform software lifecycle development in an agile delivery methodology.
• Build functional planning and design models tailored to each solution.
• Provide development and testing estimates.
• Follow end-to-end tracking using software tools and Kanban.
• Setup report delivery mechanisms and ensure end user satisfaction.
• Active backlog management for new request as well as deliver production support.
• Communicate verbally and in writing with product owners, project managers, and technology partners.
• Supports coordination with vendors and internal technology partners to define clear deliverables, maintain timelines, and unblock obstacles as well as ongoing management of the overall vendor backlog.
• Assist clarifying questions posed by different workstreams as well as stakeholders.
• Perform data quality and completeness analysis.
• Perform testing on applications and aid in the facilitation of user acceptance testing.
• Research, review, and analyze the efficiency and effectiveness of applications in development and in production.
• Help triage production incidents and partner with business and technology teams to ensure timely resolution and minimize impact to users and the business.
• Perform ad hoc requirements as the business needs.

Skills

Verbal and written communication

Analytical skills

Collaboration

Attention to detail

Education

Bachelor's degree in Business, Finance, Computer Science

Tools

MS Excel

PowerPoint

Visio

Job description

May 27, 2026

Texas Capital is built to help businesses and their leaders. Our depth of knowledge and expertise allows us to bring the best of the big firms at a scale that works for our clients, with highly experienced bankers who truly invest in people’s success — today and tomorrow.

While we are rooted in core financial products, we are differentiated by our approach. Our bankers are seasoned financial experts who possess deep experience across a multitude of industries. Equally important, they bring commitment — investing the time and resources to understand our clients’ immediate needs, identify market opportunities and meet long-term objectives. At Texas Capital, we do more than build business success. We build long-lasting relationships.

Texas Capital provides a variety of benefits to colleagues, including:

• health insurance coverage
• wellness program
• fertility and family building aids
• life and disability insurance
• retirement savings plans with a generous 401K match
• paid leave programs
• paid holidays
• paid time off (PTO)

Headquartered in Dallas with offices in Austin, Fort Worth, Houston, Richardson, Plano and San Antonio, Texas Capital was recently named Best Regional Bank in 2024 by Bankrate and was named to The Dallas Morning News Dallas‑Fort Worth metroplex Top Workplaces 2023 and GoBankingRate’s 2023 list of Best Regional Banks. For more information about joining our team, please visit us at www.texascapitalbank.com .

At Texas Capital Bank, we are driven by a single‑minded and unwavering mission: to serve business and the individuals who run them. We use a consultative approach and innovative technologies to develop new ideas that give the bank and our clients a competitive advantage. We partner with our customers to push the boundaries of what’s possible—together.

Responsibilities

Focus on business priorities and how core platforms support key deliverables

Understand how primary platforms integrates with cross functional teams, platforms, and systems

Responsible for creating user flows and user story writing

Support and perform software lifecycle development in an agile delivery methodology

• Build functional planning and design models tailored to each solution
• Provide development and testing estimates
• Follow end‑to‑end tracking using software tools and Kanban
• Setup report delivery mechanisms and ensure end user satisfaction
• Active backlog management for new request as well as deliver production support

Communicate verbally and in writing with product owners, project managers, and technology partners

Supports coordination with vendors and internal technology partners to define clear deliverables, maintain timelines, and unblock obstacles as well as ongoing management of the overall vendor backlog.

Assist clarifying questions posed by different workstreams as well as stakeholders

Perform data quality and completeness analysis

Perform testing on applications and aid in the facilitation of user acceptance testing

Research, review, and analyze the efficiency and effectiveness of applications in development and in production

Help triage production incidents and partner with business and technology teams to ensure timely resolution and minimize impact to users and the business.

Perform ad hoc requirements as the business needs

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

Qualifications

• Bachelor’s degree in Business, Finance, Computer Science strongly preferred or equivalent experience
• 2-3 years' experience in Digital Product, fintech, or Banking IT
• Experience in leveraging customer relationship management tools
• Superior verbal and written communication and presentation skills
• Self‑motivated, self‑directed and energetic with an eagerness to learn
• Excellent analytical skills and ability to provide actionable insights from data
• Exceptional organizational skills and high attention to detail and high degree of accuracy in work output
• Proficiency in MS Excel, PowerPoint, and Vizio
• Ability to work collaboratively in a team environment, as well as independently
• Ability to build and maintain positive working relationships across all levels of the organization

The duties listed above are the essential functions, or fundamental duties within the job classification. The essential functions of individual positions within the classification may differ. Texas Capital Bank may assign reasonably related additional duties to individual employees consistent with standard departmental policy.

Texas Capital is an Equal Opportunity Employer.

Texas Capital is a premier full-service financial institution dedicated to fostering entrepreneurship and innovation, providing tailored solutions while prioritizing exceptional client relationships and team collaboration.

Banking Credit Intermediation Financial Services