Business Analyst, Consultant - Quality Performance

Blue Shield of CA; Los Angeles (CA); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Blue Shield of California is seeking a Senior Business Analyst within the Rx Quality Performance team to support the development, measurement, and continuous improvement of pharmacy initiatives across Commercial and Medicare lines.

You will combine performance analytics, program management, and member experience insights to identify opportunities, measure outcomes, and drive member-centered improvements in a fast-paced hybrid workplace.

Qualifications

• Bachelor's degree or equivalent experience required.
• 7+ years of relevant experience required.
• 3+ years of managed care experience preferred.
• Strong analytics and problem-solving skills required.
• Advanced proficiency with Microsoft Office applications (Word, Excel, PowerPoint, OneNote, SharePoint).

Responsibilities

• Support development, measurement, and continuous improvement of Pharmacy initiatives across Commercial and Medicare.
• Analyze performance analytics and support program management and member experience insights.
• Prepare executive reports to identify opportunities, measure outcomes, and drive improvements.
• Collaborate with cross-functional teams to advance member-centered improvements.

Skills

Analytical skills

Problem solving

Communication

Independent work

Managed care experience

Education

Bachelor's degree or equivalent experience

Tools

Excel

PowerPoint

Word

SharePoint

OneNote

MS Office

Job description

Your Role

The Clinical Pharmacy Programs team within the Pharmacy Strategy & Operations department is a team of pharmacy professionals responsible for defining and executing strategies to address clinical quality, member experience, and affordability of prescription medications used by Blue Shield members. The Business Analyst, Consultant, Rx Quality Performance Management will report to the Senior Manager, Rx Member Experience & Quality Performance. In this role you will support the development, measurement, and continuous improvement of Pharmacy initiatives across the Commercial and Medicare lines of business. This role combines performance analytics, program management, member experience insights, and executive reporting to identify opportunities, measure outcomes, and drive member-centered improvements.

Our leadership model is about developing great leaders at all levels and creating opportunities for our people to grow - personally, professionally, and financially. We are looking for leaders that are energized by creative and critical thinking, building, and sustaining high-performing teams, getting results the right way, and fostering continuous learning.

Your Knowledge and Experience

• Requires a bachelor's degree or equivalent experience
• Requires at least 7 years of prior relevant experience
• A minimum of 3 years' experience in managed care is preferred
• Requires strong analytic and problem-solving skills with intermediate to advanced knowledge of pharmacy data elements and related technical standards/concepts (e.g. claims, e-prescriptions, e-prior authorization, real time pharmacy benefits, etc.) Experience with HEDIS, CAHPS, NPS and Medicare Stars data preferred.
• Requires advanced proficiency in Microsoft applications including Word, Excel, Power Point, OneNote, SharePoint
• Requires excellent written, verbal, and interpersonal communication skills
• Requires experience working independently in a fast-paced environment

Hybrid

This role requires employees to be in-office based on our hybrid workplace model, balancing purposeful in-person collaboration with flexibility. For most teams, this means coming into the office two days each week.

Employees living more than 50 miles from an office location will work with their manager to determine in-office time based on business need.