Business Analyst - Computing Services

Carnegie Mellon University; Pittsburgh (Allegheny County); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Medical, prescription, dental, and VIs

Job summary

Carnegie Mellon University’s Computing Services department is seeking a Business Analyst, Associate to analyze business processes, gather requirements, and help design AI, automation, and system integration solutions that improve financial and administrative operations.

You’ll work with Computing Services teams, university divisions, and campus partners on testing, implementation, and change management, with Oracle E‑Business Suite Financials experience a plus.

Qualifications

• Bachelor’s Degree. A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Responsibilities

• Assist with artificial intelligence, automation, and process improvement initiatives supporting financial and administrative operations.
• Learn and document existing business processes, help identify opportunities to reduce manual effort and improve efficiency.
• Assist with gathering, analyzing, and documenting business and functional requirements for financial systems and technology projects.
• Work with university stakeholders and senior team members to understand business needs, document current and future processes, evaluate data, and translate needs into requirements.
• Support the design, development, testing, and implementation of AI-enabled solutions, automated workflows, system integrations, and other enhancements.
• Assist with developing test plans, coordinating user acceptance testing, and tracking issues to ensure requirements are met.
• Participate in financial systems and technology initiatives, including Oracle upgrades, system enhancements, and integrations.
• Coordinate activities among Computing Services teams, divisions, developers, vendors, and end users; support adoption activities.

Education

Bachelor’s Degree

Job description

Carnegie Mellon University is a private, global research university that stands among the world’s most renowned education institutions. With ground‑breaking brain science, path‑breaking performances, creative start‑ups, big ambitions, hands‑on learning, and a whole lot of robots, CMU doesn’t imagine the future, we invent it. If you’re passionate about joining a community that challenges the curious to deliver work that matters, your journey starts here.

Carnegie Mellon University’s department of Computing Services is searching for a Business Analyst, Associate. This is an excellent opportunity for someone who thrives in an innovative and collaborative environment and is interested in applying emerging technologies to improve financial and administrative processes.

The Business Analyst, Associate will contribute to initiatives involving artificial intelligence, automation, systems integration, and process improvement. Working closely with Computing Services teams, university divisions, and the campus community, this position will analyze business processes, identify opportunities for greater efficiency, and help design and implement practical technology solutions. Responsibilities include gathering and documenting requirements, evaluating processes and data, supporting solution design and testing, coordinating with technical and functional stakeholders, and assisting with implementation and change management activities. The incumbent will participate in financial systems and technology projects, including AI and automation initiatives, Oracle upgrades, system enhancements, and other special projects. The position may also provide functional support for the Oracle E-Business Suite Financials system, including system configuration, troubleshooting, and assistance with complex or escalated questions; however, the primary emphasis of the role will be project‑based work and the development of solutions that improve university operations.

The successful candidate will be analytical, technically inclined, curious, and comfortable learning new tools and technologies. An understanding of accounting, finance, or administrative operations is desirable. Experience with business analysis, process automation, artificial intelligence tools, data analysis, or enterprise systems is preferred, and experience with the Oracle E-Business Suite Financials system is a plus.

Your core responsibilities

• Assist with artificial intelligence, automation, and process improvement initiatives supporting financial and administrative operations.
• Learn and document existing business processes, help identify opportunities to reduce manual effort and improve efficiency, and contribute to the evaluation and implementation of practical technology solutions.
• Assist with gathering, analyzing, and documenting business and functional requirements for financial systems and technology projects.
• Work with university stakeholders and senior team members to understand business needs, document current and future processes, evaluate relevant data, and translate business needs into clearly defined requirements.
• Support the design, development, testing, and implementation of AI‑enabled solutions, automated workflows, system integrations, and other technology enhancements.
• Assist with developing test plans and scenarios, coordinating user acceptance testing, documenting results, tracking issues, and confirming that solutions meet documented requirements.
• Participate as a project team member in financial systems and technology initiatives, including Oracle upgrades, system enhancements, integrations, and other special projects.
• Assist with coordinating activities among Computing Services teams, university divisions, developers, vendors, and end users; track assigned tasks and issues; maintain project documentation; and support implementation and user adoption activities.
• Research emerging technologies and, under the guidance of senior team members, explore their potential application to university financial and administrative processes.
• Assist with developing proofs of concept, evaluating results, documenting findings, and preparing recommendations for consideration.
• Provide functional support for the Oracle E-Business Suite Financials system as assigned. Assist with analyzing issues, gathering information from end users, testing proposed solutions, coordinating with appropriate technical and functional resources, and documenting issues and resolutions in university‑approved tracking systems.
• Other duties as assigned.

Qualifications

• Bachelor’s Degree. A combination of education and relevant experience from which comparable knowledge is demonstrated may be considered.

Physical and Mental Requirements

Excellent attention to detail and organizational abilities. Ability to manage multiple tasks with accuracy and efficiency.

Working Conditions

Required to work normal business hours; evening and weekend work may occasionally be required.

Requirements

• Successful background check.

Location Pittsburgh, PA

Job Function: Business Analysis and Process Improvement. Position Type: Staff - Regular Full Time/Part time Full time. Pay Basis: Hourly.

Benefits eligible employees enjoy a wide array of benefits including comprehensive medical, prescription, dental, and vision insurance as well as a generous retirement savings program with employer contributions. Unlock your potential with tuition benefits, take well‑deserved breaks with ample paid time off and observed holidays, and rest easy with life and accidental death and disability insurance. Additional perks include a free Pittsburgh Regional Transit bus pass, access to our Family Concierge Team to help navigate childcare needs, fitness center access, and much more.

We appreciate your unique skills and the perspective you bring. Your journey with us is about more than just a job; it’s about finding the perfect fit for your professional growth and personal aspirations.

Carnegie Mellon University is an Equal Opportunity Employer/Disability/Veteran. Statement of Assurance.

If your heart is in your work, come work with us.

Carnegie Mellon University isn’t just one of the world’s most renowned educational institutions – it’s also a hotspot for some of the most talented doers, dreamers, and difference‑makers on the planet. When you join our staff, you’ll become an important part of our mission to create a healthier, safer, and more just life for all. No matter what your role or location, you’ll connect and collaborate with dedicated, passionate colleagues – and you’ll have the satisfaction of delivering work that truly matters.

We cultivate a vibrant, welcoming environment where everyone is valued and encouraged to contribute and achieve. In addition to competitive benefits and a robust support network, you’ll have access to many tools and resources to sharpen your abilities and professional skills, as well as opportunities to engage and share perspectives with a dynamic and inspiring community of uniquely talented staff, faculty, students, and alumni. The future is awaiting your expertise and intellect. Come join the architects of what’s next.

Prospective Employee Disclosures

For technical assistance, email HR Services or call 412-268-4600. We are committed to providing an accessible experience throughout our recruitment process. If you need assistance or a reasonable accommodation at any stage of the application, interview, or hiring process, please contact Equal Opportunity Services by email at [e-mail] or by phone at 412-268-5072.