Business Analyst 2 - Enterprise Application Support

Socket.dev; Corinth (TX); On-site; USD 70,000 - 100,000; Full time

Job summary

Socket.dev in Texas seeks a Business Analyst 2 to support business users by monitoring and recommending improvements to application software and business systems. You will analyze and optimize processes, gather functional requirements, and document processes to drive efficiency.

The role requires 3–5 years as a BA/PM, a related degree, and the ability to lead projects, coordinate with teams, and develop training materials while adhering to safety and security guidelines.

Qualifications

• High School Diploma or GED required.
• Bachelor’s Degree in Business, Economics or Technology, or related field or equivalent experience.
• 3–5 years’ experience as a Business Analyst and/or Project Manager.
• Relevant electric/gas utility experience in a co-op environment.
• Certification(s) in Business Analysis preferred.
• MBA or Advanced Degree in Business, Economics or Technology preferred.
• Broad range of business or technology experience including programming, customer information systems, billing, report generation, analysis, etc.
• Experience with business process modeling tools preferred.

Responsibilities

• Supports the business or technical client in Project Business Case development.
• Collects and analyzes data for potential business expansion.
• Identifies opportunities and recommends process improvements to improve quality and efficiency.
• Influences stakeholders to support projects.
• Leads projects and coordinates with teams to achieve better outcomes.
• Tests business processes and coordinates user acceptance testing.
• Cooperates in developing training documents and programs.
• Ensures compliance with safety and information security guidelines.
• Attends required training and department meetings.
• Performs other duties as directed.

Skills

Excellent communication

Analytical thinking

Problem solving

Presentation skills

Adaptability

Data flow understanding

Education

Bachelor’s Degree in Business, Economics or Technology

High School Diploma or GED

Tools

Microsoft OneNote

Microsoft Teams

Job description

Position Summary

The Business Analyst 2 supports the business users through monitoring and
recommending improvements to the application software and business systems. The
BA 2 helps identify ways to improve the efficiency of both existing and new
processes by: analyzing and optimizing processes, gathering functional
requirements, building business cases as necessary, designing, defining, and
documenting processes. Manages and provides solutions to new business ideas and
concepts through operational process changes and/or technological paths.

Responsibilities

Primary Position Responsibilities

• Supports the business or technical client in the creation of Project Business
  Case development.


• Collects and analyzes data for potential business expansion


• Identifies specific business opportunities and recommend the improvement of
  business processes that will improve quality and satisfy efficiency goals.


• Influences stakeholders to support business projects


• Leads projects and coordinates with other teams to produce better business
  outcomes


• Tests business processes and recommends improvements


• Manages user acceptance testing


• Determines and utilizes the most efficient requirement solicitation method
  including, but not limited to interviews, focus groups, surveys, workshops,
  or formal review of existing documentation.


• Assists in the coordination of project meetings, interactive sessions, and
  team collaboration workshops.


• Assist in the development of training documents and programs


• Complies with established CoServ safety and operating rules, procedures and
  guidelines including reporting unsafe practices to a supervisor.


• Complies with established CoServ Information Security Handbook, policies,
  procedures, and guidelines including reporting suspected information security
  incidents to Tech Support.

Secondary Position Responsibilities

• Attends minimum eight (8) hours of required company training and employee
  development


• Attends monthly department safety meeting


• Performs other duties and activities as directed.

Position Requirements

Education, Experience, and Certifications Required

• High School Diploma or G.E.D.


• Bachelor’s Degree in Business, Economics or Technology, or a related field or
  equivalent experience


• 3 - 5 years’ experience as a Business Analyst and/or Project Manager


• Relevant electric/gas utility experience in a co-op environment

Education, Experience, and Certifications Preferred

• Certification(s) in Business Analysis


• Master of Business Administration or Advanced Degree in Business, Economics
  or Technology


• Broad range of business or technology experience including programming,
  customer information systems, billing, report generation, analysis, etc.


• Experience with business process modeling tools

Skills and Abilities Required

• Excellent written and verbal communication skills


• Excellent analytical, critical thinking and problem-solving abilities


• Superior presentation and negotiation skills


• Strong adaptability and capacity to work in fast-paced environments


• In-depth understanding of organizational data flow and its use in management
  decision-making

Skills and Abilities Preferred

• Knowledge of Business Process Model & Notation Standards


• Comprehensive knowledge of Microsoft OneNote & Teams

Physical Requirements

• Operates office equipment such as a computer, telephone, fax machine, copier,
  etc.


• Indoor, office environment.


• Ability to lift a minimum of 25 pounds.


• Ability to drive occasionally as needed.


• Ability to sit for long periods of time.


• Requires frequent sitting, standing, walking, bending, and reaching

Other Requirements

• Must have and maintain a valid Texas driver's license.