Overview
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Role: Business Analyst
Location: Jackson, MS
Work Mode: Remote
Employment Type: Contract
Interview Mode: Only Video
Responsibilities
- Collaborate with client functional leads and SMEs to understand, index, and document future Business Processes using industry-standard notations (e.g., BPMN)
- Build Methods and Procedures Documentation for specific tasks within a business process where step-by-step instructions are required
- Analyze futureworkflows for improvement and optimization opportunities
- Work closely with client and vendor project teams (Development, OCM, Testing, Training, etc.) to ensure that Business Process documentation aligns with project objectives and timelines
- Provide expertise in process mapping, modeling techniques, and best practices transition knowledge and documentation to client at the close of the project
- Conduct workshops and interviews where required to address potential gaps in future Business Process and / or Methods & Procedures documentation
- Support the implementation of process improvements by providing guidance and documentation to relevant stakeholders
- Manage project open items pertaining to Business Process and / or Methods & Procedures to closure leveraging Business Process Flows and Methods & Procedures documents of record
- Manage interim process design and maintenance where temporary alterations in a standard Business Process may be required to manage anticipated system downtime or workarounds for production defects
- Maintain Business Process and Methods & Procedures documents of record for the project team
Required Skills/Experience
- Bachelor’s degree in Business, Information Systems, or a related field
- Proven experience as a Business Process Modeler or similar role
- Proficiency in using business process modeling tools (e.g., Visio, Lucidchart, or dedicated BPM tools)
- Strong understanding of business process modeling notations, particularly BPMN
- Excellent analytical and problem-solving skills
- Effective communication and collaboration abilities
- Knowledge of process improvement methodologies (e.g., Six Sigma, CMMI) is preferred
- Government experience and specific experience in DHS or Child Welfare domains is preferred
- Detail-oriented with a focus on producing high-quality deliverables
Preferred/Not Required
- Experience working on child welfare projects